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The differences between passenger service agents and customer care associates can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer care associate has an average salary of $33,115, which is higher than the $29,675 average annual salary of a passenger service agent.
The top three skills for a passenger service agent include reservations, reservation system and passenger service. The most important skills for a customer care associate are customer care, patients, and customer service.
| Passenger Service Agent | Customer Care Associate | |
| Yearly salary | $29,675 | $33,115 |
| Hourly rate | $14.27 | $15.92 |
| Growth rate | - | -4% |
| Number of jobs | 34,592 | 250,296 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 39% |
| Average age | 45 | 40 |
| Years of experience | - | 12 |
Passenger service agents are professionals who work inside airport terminals to provide assistance and related customer services to the airlines they serve. These agents are required to issue airline tickets for clients while checking if their requested dates of flights are available and then prepare their itineraries accordingly. They must assist passengers with airport check-ins and examine their ticket, passport, and other identifying documents. Passenger service agents must also answer inquiries from passengers as well as handle complaints.
A customer care associate's role focuses on providing customer support and service, ensuring optimal services and client satisfaction. Their responsibilities typically revolve around assisting walk-in customers by answering inquiries, offering recommendations or alternatives, and informing them of any promos or discounts. It is essential to devise strategies to identify customer needs, providing them as needed. Furthermore, a customer care associate may answer inquiries made through calls or correspondence, make reservations, handle complaints or concerns, and resolve them according to the company's policies and regulations.
Passenger service agents and customer care associates have different pay scales, as shown below.
| Passenger Service Agent | Customer Care Associate | |
| Average salary | $29,675 | $33,115 |
| Salary range | Between $23,000 And $37,000 | Between $24,000 And $43,000 |
| Highest paying City | San Francisco, CA | San Diego, CA |
| Highest paying state | Minnesota | California |
| Best paying company | dnata | Centennial Bank |
| Best paying industry | Transportation | Insurance |
There are a few differences between a passenger service agent and a customer care associate in terms of educational background:
| Passenger Service Agent | Customer Care Associate | |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between passenger service agents' and customer care associates' demographics:
| Passenger Service Agent | Customer Care Associate | |
| Average age | 45 | 40 |
| Gender ratio | Male, 40.5% Female, 59.5% | Male, 30.1% Female, 69.9% |
| Race ratio | Black or African American, 10.7% Unknown, 6.3% Hispanic or Latino, 25.8% Asian, 9.1% White, 46.9% American Indian and Alaska Native, 1.2% | Black or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.7% White, 56.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 12% | 7% |