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The differences between passenger service agents and customer engagement specialists can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer engagement specialist has an average salary of $41,014, which is higher than the $29,675 average annual salary of a passenger service agent.
The top three skills for a passenger service agent include reservations, reservation system and passenger service. The most important skills for a customer engagement specialist are brand awareness, wine, and customer service.
| Passenger Service Agent | Customer Engagement Specialist | |
| Yearly salary | $29,675 | $41,014 |
| Hourly rate | $14.27 | $19.72 |
| Growth rate | - | -4% |
| Number of jobs | 34,592 | 217,031 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 42% |
| Average age | 45 | 40 |
| Years of experience | - | 12 |
Passenger service agents are professionals who work inside airport terminals to provide assistance and related customer services to the airlines they serve. These agents are required to issue airline tickets for clients while checking if their requested dates of flights are available and then prepare their itineraries accordingly. They must assist passengers with airport check-ins and examine their ticket, passport, and other identifying documents. Passenger service agents must also answer inquiries from passengers as well as handle complaints.
A client engagement specialist is in charge of devising strategies to build positive relationships with clients that will translate to sales. Their responsibilities revolve around performing research and analysis to identify client needs, finding new sales leads and opportunities, and coordinating with team members. They must also reach out to clients through calls, correspondence, or face-to-face interaction to offer products and services, discuss specifications, secure sales, process payments, and perform follow-up calls. Moreover, a client engagement specialist must answer inquiries and address issues and concerns, resolving them promptly and efficiently.
Passenger service agents and customer engagement specialists have different pay scales, as shown below.
| Passenger Service Agent | Customer Engagement Specialist | |
| Average salary | $29,675 | $41,014 |
| Salary range | Between $23,000 And $37,000 | Between $25,000 And $64,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | Minnesota | Massachusetts |
| Best paying company | dnata | NVIDIA |
| Best paying industry | Transportation | Health Care |
There are a few differences between a passenger service agent and a customer engagement specialist in terms of educational background:
| Passenger Service Agent | Customer Engagement Specialist | |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 42% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between passenger service agents' and customer engagement specialists' demographics:
| Passenger Service Agent | Customer Engagement Specialist | |
| Average age | 45 | 40 |
| Gender ratio | Male, 40.5% Female, 59.5% | Male, 32.7% Female, 67.3% |
| Race ratio | Black or African American, 10.7% Unknown, 6.3% Hispanic or Latino, 25.8% Asian, 9.1% White, 46.9% American Indian and Alaska Native, 1.2% | Black or African American, 10.7% Unknown, 5.0% Hispanic or Latino, 18.4% Asian, 6.1% White, 59.2% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 12% | 7% |