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The differences between passenger service agents and customer service advisors can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service advisor has an average salary of $32,029, which is higher than the $29,675 average annual salary of a passenger service agent.
The top three skills for a passenger service agent include reservations, reservation system and passenger service. The most important skills for a customer service advisor are taking care, strong customer service, and standard operating procedure.
| Passenger Service Agent | Customer Service Advisor | |
| Yearly salary | $29,675 | $32,029 |
| Hourly rate | $14.27 | $15.40 |
| Growth rate | - | -4% |
| Number of jobs | 34,592 | 235,256 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 33% |
| Average age | 45 | 40 |
| Years of experience | - | 12 |
Passenger service agents are professionals who work inside airport terminals to provide assistance and related customer services to the airlines they serve. These agents are required to issue airline tickets for clients while checking if their requested dates of flights are available and then prepare their itineraries accordingly. They must assist passengers with airport check-ins and examine their ticket, passport, and other identifying documents. Passenger service agents must also answer inquiries from passengers as well as handle complaints.
A customer service advisor is responsible for providing the best customer service by responding to the customers' inquiries and concerns regarding the goods and services offered by the organization. Customer service advisors assist customers with their needs by recommending product selection, offering new products and services, and informing the customers of promotional offers to generate revenues and increase profitability. They also resolve customers' issues, escalating high-level complaints to a customer service lead or supervisor for immediate resolution.
Passenger service agents and customer service advisors have different pay scales, as shown below.
| Passenger Service Agent | Customer Service Advisor | |
| Average salary | $29,675 | $32,029 |
| Salary range | Between $23,000 And $37,000 | Between $26,000 And $39,000 |
| Highest paying City | San Francisco, CA | Boston, MA |
| Highest paying state | Minnesota | Alaska |
| Best paying company | dnata | Teledyne Technologies Incorporated |
| Best paying industry | Transportation | Insurance |
There are a few differences between a passenger service agent and a customer service advisor in terms of educational background:
| Passenger Service Agent | Customer Service Advisor | |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between passenger service agents' and customer service advisors' demographics:
| Passenger Service Agent | Customer Service Advisor | |
| Average age | 45 | 40 |
| Gender ratio | Male, 40.5% Female, 59.5% | Male, 51.5% Female, 48.5% |
| Race ratio | Black or African American, 10.7% Unknown, 6.3% Hispanic or Latino, 25.8% Asian, 9.1% White, 46.9% American Indian and Alaska Native, 1.2% | Black or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 12% | 7% |