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The differences between passenger service agents and customer service desks can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service desk has an average salary of $34,599, which is higher than the $29,675 average annual salary of a passenger service agent.
The top three skills for a passenger service agent include reservations, reservation system and passenger service. The most important skills for a customer service desk are service desk, customer service, and strong customer service.
| Passenger Service Agent | Customer Service Desk | |
| Yearly salary | $29,675 | $34,599 |
| Hourly rate | $14.27 | $16.63 |
| Growth rate | - | -4% |
| Number of jobs | 34,592 | 233,256 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 32% |
| Average age | 45 | 40 |
| Years of experience | - | 12 |
Passenger service agents are professionals who work inside airport terminals to provide assistance and related customer services to the airlines they serve. These agents are required to issue airline tickets for clients while checking if their requested dates of flights are available and then prepare their itineraries accordingly. They must assist passengers with airport check-ins and examine their ticket, passport, and other identifying documents. Passenger service agents must also answer inquiries from passengers as well as handle complaints.
The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, make reservations, and resolve various issues. There may also be administrative tasks such as handling and making calls, assisting customers in filling out forms, preparing paperwork and reports, arranging records, and coordinating with various staff members to ensure that a customer receives quality service.
Passenger service agents and customer service desks have different pay scales, as shown below.
| Passenger Service Agent | Customer Service Desk | |
| Average salary | $29,675 | $34,599 |
| Salary range | Between $23,000 And $37,000 | Between $25,000 And $47,000 |
| Highest paying City | San Francisco, CA | Atwater, CA |
| Highest paying state | Minnesota | Alaska |
| Best paying company | dnata | SAIC |
| Best paying industry | Transportation | Manufacturing |
There are a few differences between a passenger service agent and a customer service desk in terms of educational background:
| Passenger Service Agent | Customer Service Desk | |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 32% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between passenger service agents' and customer service desks' demographics:
| Passenger Service Agent | Customer Service Desk | |
| Average age | 45 | 40 |
| Gender ratio | Male, 40.5% Female, 59.5% | Male, 28.8% Female, 71.2% |
| Race ratio | Black or African American, 10.7% Unknown, 6.3% Hispanic or Latino, 25.8% Asian, 9.1% White, 46.9% American Indian and Alaska Native, 1.2% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 21.3% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 12% | 7% |