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The differences between passenger service agents and customer support coordinators can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer support coordinator has an average salary of $37,136, which is higher than the $29,675 average annual salary of a passenger service agent.
The top three skills for a passenger service agent include reservations, reservation system and passenger service. The most important skills for a customer support coordinator are POS, front end, and customer support.
| Passenger Service Agent | Customer Support Coordinator | |
| Yearly salary | $29,675 | $37,136 |
| Hourly rate | $14.27 | $17.85 |
| Growth rate | - | -4% |
| Number of jobs | 34,592 | 259,956 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 51% |
| Average age | 45 | 40 |
| Years of experience | - | 12 |
Passenger service agents are professionals who work inside airport terminals to provide assistance and related customer services to the airlines they serve. These agents are required to issue airline tickets for clients while checking if their requested dates of flights are available and then prepare their itineraries accordingly. They must assist passengers with airport check-ins and examine their ticket, passport, and other identifying documents. Passenger service agents must also answer inquiries from passengers as well as handle complaints.
A customer service coordinator is an individual who motivates and supervises customer service teams for business performance maximization. Customer service coordinators make sure that customer loyalty and satisfaction are met. They analyze complaints, design and implement campaigns for customer retention, and develop new procedures. The skills needed for this job include procurement management, accounting, and finance skills, documentation management, and organizational skills. They should also have strong communication and interpersonal skills.
Passenger service agents and customer support coordinators have different pay scales, as shown below.
| Passenger Service Agent | Customer Support Coordinator | |
| Average salary | $29,675 | $37,136 |
| Salary range | Between $23,000 And $37,000 | Between $25,000 And $53,000 |
| Highest paying City | San Francisco, CA | San Jose, CA |
| Highest paying state | Minnesota | Massachusetts |
| Best paying company | dnata | Arrow Electronics |
| Best paying industry | Transportation | Technology |
There are a few differences between a passenger service agent and a customer support coordinator in terms of educational background:
| Passenger Service Agent | Customer Support Coordinator | |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between passenger service agents' and customer support coordinators' demographics:
| Passenger Service Agent | Customer Support Coordinator | |
| Average age | 45 | 40 |
| Gender ratio | Male, 40.5% Female, 59.5% | Male, 42.9% Female, 57.1% |
| Race ratio | Black or African American, 10.7% Unknown, 6.3% Hispanic or Latino, 25.8% Asian, 9.1% White, 46.9% American Indian and Alaska Native, 1.2% | Black or African American, 11.6% Unknown, 5.5% Hispanic or Latino, 20.4% Asian, 6.9% White, 54.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 12% | 7% |