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Patient access representative jobs in Lafayette, LA - 235 jobs

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Patient Access Representative
Customer Service Representative
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  • Customer Service Representative

    Viemed Healthcare Inc. 3.8company rating

    Patient access representative job in Lafayette, LA

    Customer Service: * Treats all patients, families, referral sources, doctors, vendors, and co-workers with dignity and respect. * Consistently demonstrates courtesy to all clients and co-workers on the job. * Consistently demonstrates proper phone etiquette, identifying company and self with each greeting answering the phone in 3 or less rings and minimizing the use of "hold". * Maintains strict confidentiality of the patient and client information. * Demonstrates competence and knowledge in all work-related activities. * Always acts professionally and efficiently, keeping personal phone calls and interactions at an absolute minimum. * Displays ability to listen attentively and an eagerness to learn new skills. * Willingly seek additional work when assigned tasks are completed. Job Responsibilities: * Processes orders through traditional and E Prescription delivery, updating the referral and patient with status throughout the process in the E Prescription platform. * Verifies all necessary patient data, equipment and qualifying documentation, primary and secondary insurance data, appropriate diagnosis codes, physician data and referral source data. * Enters patient data into billing software, including all the above information as well as the appropriate salesperson designation and order process. * Performs Revenue Certification and/or Pre-Authorization activities prior to deliveries. * Informs patients of co-pay responsibilities and explanation of rental or purchase information for the equipment/supplies delivered, prior to delivery. * Verifies charge accuracy (types of sale, and pricing). * Performs other duties as assigned by Management. Performance Expectations: The Customer Service Representative: Synapse Employee (entry level) will be responsible for the competent and efficient performance of his/her assigned duties. He/she will always behave in a manner conducive to a positive working environment. When assignments are completed, he/she will willingly seek additional tasks. Education and Experience Requirements: Minimum of high school diploma or equivalent. Requires competency in processing sleep therapy equipment orders and general DME knowledge. Skills: Must possess a high level of skill in working with computers and various software programs. Must have good interpersonal relationship skills in working with superiors, referral sources, physicians and office staff, co-workers, and outside vendors. Must exhibit strong problem-solving skills, verbal and written communication skills. Mental Applications: Must be able to plan and organize work for effectiveness and efficiency. Must be able to effectively respond to change of work assignment, multi-tasking, and frequent interruptions. Accuracy: Must demonstrate a consistently high degree of accuracy in the accomplishment of daily activities and adherence to company policies and procedures. Dexterity: Must have good fine motor skills and possess the necessary coordination and dexterity to operate company technology and systems as well as sit and stand for extended periods of time. Computer Skills: Ability to utilize software solutions for data entry and analysis in addition to proficiency in Microsoft Office. IT Equipment: Desktop Computer, Monitor, Desk Phone, Desktop Printer Software Programs: Microsoft Office, Bonafide, Synapse, Five9, Nextiva, Zoho Sign, UKG Training Required: Corporate, Customer Service, Bonafide, Company Specific Software This does not imply, nor does it create, any type of employment contract between the employee and employer. Rather, this is a general summary of common tasks, duties and responsibilities that comprise the means of accomplishing this job's purpose and objectives. All employees of the company are employed at will, are expected to be able to change productivity, and to handle other tasks or perform job duties as assigned by management. This job description may be updated at any time at the sole discretion of the company.
    $27k-33k yearly est. 13d ago
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  • Patient Access Registrar

    SWLA Center for Health Services 3.7company rating

    Patient access representative job in Lafayette, LA

    JOB TITLE: Patient Access Registrar DEPARTMENT: Medical/Front Desk SUPERVISED BY: Site Operations Manager The Patient Access Representative is responsible for greeting incoming patients and visitors with excellent customer service. This position requires the employee to distribute and collect necessary paperwork, enter accurate demographics and insurance information, collect copayments, review balances in conjunction with billing staff, and offer all patients sliding scale applications. The Site Operations Manager directly supervises this position. EDUCATION, TRAINING AND EXPERIENCE: High school graduate required. Certification as Medical Office Assistant and/or Medical Assistant. Previous experience in a medical or dental office setting required. Must understand Medicare/Medicaid and insurance plans Must understand insurance verification, insurance eligibility and insurance payers. Confident positive manner and appearance Strong customer service experience Must maintain a professional attitude under pressure Employ correct grammatical English and write legibly in order to complete appropriate paper work JOB RESPONSIBILITIES: Greet patients and visitors in a professional and welcoming manner. Pay attention to detail in regards to all aspects of job requirements. Enter/verify patient demographics correctly in system. Ensure that patients are arrived in a timely manner. Enter/verify all patient insurance information correctly in system. Display understanding of the process of triage/walk-ins and same day appointments. Knowledge of Medicare/Medicaid and commercial insurance plan benefits. Ensure that all Sliding Fee Scale patients are properly screened. Ensure to collect all co-pays, self-pay charges at the time of visit. Attend to all patients that are waiting in the lobby. Assist patients with checking in on patient kiosk. Assist patients with signing in on patient portal. Review daily payment posting for accuracy. Keeping cash drawer locked and accurate at all times. Participates in educational activities and attends designated staff meetings. Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations. Answers telephone calls in a pleasant and helpful manner. Understand and follow all oral and written instructions. Make sure that all visitors sign-in on appropriate log sheet and a visitor tag is given. Keep area neat, clean, and organized. Ensure that all patient documents are scanned in same day. Other duties as assigned. BENEFITS: We offer competitive pay, and our benefits package includes: Health Insurance Dental Insurance Vision Insurance Retirement Plan 401k Matching Paid Time Off Paid Sick Leave Paid Holidays Employee Assistance Program
    $23k-28k yearly est. 60d+ ago
  • Customer Service Representative Fueler/Washer

    Dev 4.2company rating

    Patient access representative job in Lafayette, LA

    Company DescriptionJobs for Humanity is partnering with Penske Truck Leasing to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: Penske Truck Leasing Job Description 2744 NE Evangeline Trwy, Lafayette, LA 70507 What's the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person greeting our customers when they arrive and the one sending them off with a smile. Why join Penske as a Customer Service Representative, you ask? It's simple. Maybe you've always had an interest in vehicle maintenance but haven't had the chance to pursue it. This is the perfect place to start. No experience is required. We will introduce you to our vehicle maintenance processes. We will teach you how to use our leading-edge technology. In fact, the training and experience you get here will help you advance to become a technician. And you'll get to do that learning at a company that offers career stability and competitive benefits. Talk about an amazing opportunity. It's about going above and beyond for our customers-the way Penske goes above and beyond for you. It's about building meaningful relationships. It's about keeping our customers moving forward. Shift Differentials: Second shift start times after 11am are eligible for $2.00 per hour shift differential Third shift start time after 9pm are eligible for $3.00 per hour shift differential Main Responsibilities: • Greeting our customers and making sure they have a great experience as you fuel and wash vehicles • Performing vehicle readiness inspections to make sure tires, fluids, and other basic maintenance items are done • Helping make sure our facilities are clean, safe environments for our customers and associates • Building your skills through training and hands-on coaching to perform minor repairs such as installing mounted tires, replacing or rotating tires and performing preventive maintenance repairs • Completing other projects and tasks as assigned by supervisor Why Penske is for You: We take pride in offering a competitive wage and great benefits. This position, at this location, offers shift differentials that will vary based on second shift (starting after 11am) or third shift (starting after 9pm) and weekend work. This position, at this location, also offers individuals who hold a current and valid CDL will be eligible for a $2.00/hr rate. Penske offers ongoing skills training for to our maintenance associates, so you can grow your career! General Requirements: • High school diploma, equivalent, or prior work experience preferred • Valid driver's license required • Excellent customer service and communication skills • The ability to work well as part of a team • The ability and willingness to work outside • Basic mechanical ability and tool usage (preferred) • Basic computer skills • The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management • The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice. • Regular, predictable, full attendance is an essential function of the job • Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background screening (to include criminal checks, past employment and education), the ability to pass a drug screen and physical as required by the Department of Transportation, and potential travel within a near geography for training are required. This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others. Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period. • The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls. • The associate must be able to work safely at heights using applicable ladders and elevated working platforms. • The associate must be able to safely work in all weather conditions. • Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment. • The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg. Penske is an Equal Opportunity Employer PJ300 Job Category: Vehicle Maintenance/Mechanics/Technicians Job Family: Vehicle Maintenance Address: 2744 NE Evangeline Thrwy Primary Location: US-LA-Lafayette Employer: Penske Truck Leasing Co., L.P. Req ID: 2329852
    $23k-31k yearly est. 60d+ ago
  • Patient Engagement Representative (Plaquemine)

    Caresouth 3.4company rating

    Patient access representative job in Plaquemine, LA

    Join CareSouth as a Full-Time Patient Engagement Representative in Plaquemine, LA, where your medical receptionist experience can truly shine. This onsite role offers a dynamic environment where your skills in customer service and patient interaction will play a pivotal part in our mission to provide exceptional healthcare. With a starting pay of $13.60, determined by your experience, you will be rewarded for your contributions to our energetic and professional team. Embrace the opportunity to work within a relaxed yet high-performance culture that values problem-solving and innovation in patient care. Your empathetic nature will be essential in fostering meaningful relationships with our patients. You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, and Paid Time Off. Step into a role where your passion for healthcare and commitment to excellence can make a real impact. Make a difference as a Patient Engagement Representative (Plaquemine) As a Patient Engagement Representative at CareSouth, you will play a crucial role in delivering exceptional service to our patients. You will be responsible for providing high-quality, efficient, and effective interactions that ensure the accuracy and completeness of patient information. Your focus on compassionate care will allow you to engage with patients warmly, fostering a positive and professional atmosphere. By actively listening and empathizing with their needs, you will create an environment where patients feel valued and supported. Your commitment to excellence will be instrumental in maintaining the integrity of our clinic's processes and enhancing the overall patient experience at CareSouth. What you need to be successful To thrive as a Patient Engagement Representative at CareSouth, several key skills are essential. Strong communication abilities are crucial for effectively conveying information and fostering trust with patients. A keen attention to detail is necessary to ensure the accuracy and completeness of patient records, as this directly impacts care. Empathy and a compassionate demeanor will help you connect with patients on a personal level, enhancing their overall experience. Additionally, problem-solving skills are vital for addressing patient concerns and finding solutions in a fast-paced environment. Adaptability and a proactive attitude will empower you to stay engaged and responsive to dynamic situations. Ultimately, a dedication to delivering high-quality service will drive success in this pivotal role. Make your move We believe in taking care of our team, both on and off the job. That's why we offer a mobile-friendly application process - because we know your time is valuable. If you're ready to take your management skills to the next level and join a team that values hard work and good times, complete our application today!
    $13.6 hourly 5d ago
  • Customer Service Representative - State Farm Agent Team Member

    Carson Baranik-State Farm Agent

    Patient access representative job in Broussard, LA

    Job DescriptionBenefits: Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. As an Agent Team Member, you will receive... Salary plus commission/bonus Paid time off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my agency Requirements Excellent communication skills - written, verbal and listening Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Ability to work in a team environment Ability to effectively relate to a customer Property and Casualty license (must be able to obtain) Life and Health license (must be able to obtain) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $24k-32k yearly est. 13d ago
  • Recovery Center Customer Service Representative - Youngsville, LA

    1St. Franklin Financial 4.4company rating

    Patient access representative job in Youngsville, LA

    Join the 1st Franklin team in our Recovery Center location. Salary: $14.00 - $15.75 We are looking for an individual who is open-minded and focused with a team player mentality. This position works closely with Branch Operations and the court system utilizing professionalism, patience, curiosity, a results-orientation, to perform responsibilities. Principal Accountabilities and Key Activities Process and file suits in various state courts Prepares and processes documents for filing legal action through the court system Conducts follow-up communication with court system on progress of action filed Resolve issues with court system for documents improperly filed Obtains contact information for us in collections and recovery efforts Performs a wide variety of clerical duties Education, Qualifications and Experience High School Diploma or equivalent Serving our customers by working onsite at the Recovery Centers location(s) is an essential function of this job (working from home is not permitted under any circumstances) Demonstrate the ability to analyze relevant information and apply individual judgment Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings Ability to maintain confidential business and personal information Action and result focused Strong communication skills (verbal / written) Proficient with MS Office Suite products Must possess a valid driver's license and the ability to operate an automobile 1 st Franklin Financial Corporation has been a family run company for over 80 years. Our goal is to provide financial solutions across our footprint. Today we have over 380 offices across the Southeast and continue to expand into new territory. We offer you the potential to earn an annual salary. To support your growth, we also offer training programs and other developmental opportunities for employees. Benefits include competitive pay, bonus potential, medical, dental, vision, 401(k), paid time off, paid holidays, and paid volunteer time.
    $14-15.8 hourly 3d ago
  • Patient Access Representative, Urgent Care Broussard Clinic

    FMOL Health System 3.6company rating

    Patient access representative job in Broussard, LA

    Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Responsible for understanding and compliance of state and federal regulations related to hospital registrations. * Customer Service/Patient Flow * Accurately and efficiently registers patients in Epic; monitors and manages the flow of patients through the clinic utilizing initiative to ensure the patient experience is best in class. * Monitors patient schedules and reviews accounts to determine the patient's financial responsibility on account balance and arranges payment plans to collect. Assists patients with access to government and community resources to enhance their access to health care services. * Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner. * Facilitates the patient's access to information including but not limited to MyChart access. * Accurately updates patient's records as needed. * Accurately enters and updates charges as necessary. * Clinic Operations * Actively supports clinic, hospital and health system initiatives related to improvement in the day-to-day operations. * Manages cash in accordance with established policies and procedures to ensure that payments are accurately credited to the patients' accounts and cash is maintained in a secure manner. * Meets site collection goals. * Performance Excellence * Actively supports the organizations performance excellence initiatives. * Performs duties in a manner that results in improved patient outcomes and patient satisfaction scores. * Actively supports the organizations Culture of Excellence utilizing initiative to make suggestions that would improve the patient's experience and the environment of care. * Provides quality training and orientation for other Team Members when assigned. * Other Duties as Assigned * Performs other duties as assigned or requested. Experience - 6 months relevant experience (customer service, billing, registration, finance, or accounting) in medical office, hospital setting, or insurance office. Bachelor's degree substitutes for required experience. Education - High School or equivalent Special Skills - Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period.
    $23k-29k yearly est. 33d ago
  • Patient Access Representative - ED (PRN)

    Franciscan Missionaries of Our Lady University 4.0company rating

    Patient access representative job in Lafayette, LA

    The Patient Access Representative 1 - ED (PAR 1), is a PRN position and this individual is responsible for accurately registering patients presenting to the Emergency Department, including traumas, stroke patients, disaster response patients, other emergency patients, behavioral health, direct admits to inpatient units, surgery patients, radiology patients, and prisoners. We desire someone with flexibility to work variable shifts which includes weekdays, weekends, and overnight (7p-7a), as needed. The PAR 1 is knowledgeable of and compliant with federal and state regulations related to acute-care patient registration, with special emphasis on EMTALA regulations and the No Surprises Act. Team members in the ED must be flexible to change and have an ability to adapt and adjust to a constantly changing environment. Must be able to respond to disaster activation with plans to work on-site until conclusion of activation. Responsibilities * Registration * Effectively meets customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty. Represents the Patient Access department in a professional, courteous manner at ALL times. Asks patients if they may have special needs. Calls patients by name, Greets patients in a courteous and professional manner. Prioritizes and completes registration in a consistent, courteous, professional, accurate and timely manner. * Accurately identify patients that present to the ER without proof of legal identification (Identification card, Driver's license, Passport, etc.) due to EMTALA regulations * Obtains necessary information from patient, including demographic information, insurance, guarantor, and correctly inputs it into registration software. If patient is already in the system, finds correct patient record and verifies information in the system. * Uses critical thinking skills to evaluate each registration situation to ensure customized registration experience based on individual patient circumstances. Uses knowledge of federal and state laws (EMTALA, HIPAA, Balanced Billing Act, Participating Provider statute, HITECH law, worker's compensation regulations, victims of sexually oriented criminal offenses regulation, 2 midnight rules, ABN's, Patient status requirements, MSPs, and state regulations on notification of out-of-network status) to ensure compliant registration * Managing the special needs of patients/ family members and visitors during active traumatic situations and disaster events * Coordinate registration intake of trauma, stroke and heart alerts to ensure timely triage * Ensures each patient is assigned only one medical record number. * Communicates the purpose of and obtains patient/legal guardian signatures on all necessary hospital documents such as Hospital consent forms, assignment of benefits, patient rights, etc. * Extensively documents each encounter in account notes to ensure successful cross-function communication. * Ensures orders are received and are consistent with tests/procedures. * Monitors the waiting room, facilitates patient flow, and resolves issues regarding orders or missing/conflicting information, to ensure timely and accurate patient registration. * Effectively communicate with patient, family, visitors, EMS, RNs and providers simultaneously * Insurance and Benefits Knowledge * Demonstrates knowledge of insurance plans, including understanding of varying payer rules and requirements related to insurance coverage * Verifies eligibility (utilizing online eligibility software tools whenever possible) and obtains necessary authorizations for services rendered. * Selects correct insurance plans in the registration software, in the correct order (primary versus secondary). * Has understanding of required forms (including Medicare Secondary Payer Questionnaire) and has ability to explain them to the patient. * Utilizes payment estimator software to calculate patient financial responsibility. Uses critical thinking skills to determine correct data input during the estimate process and to verify accuracy of output. * Determines when patients may be eligible for financial assistance and directs patients to appropriate resources. * Financial Collections * Uses proven customer service techniques and scripting to collect the patient financial obligation, at or before the time of service. Negotiates with patient to ensure a deposit is collected, in accordance with corporate policy and procedure. * Understands and explains the details of the out-of-pocket calculation. * Expectation to collect out-of-pocket responsibility at patient bedside without prior benefit information prior to service while navigating around patient care team * Analyzes documentation/notes on current and previous accounts in order to explain balances to the patient. * Demonstrates knowledge and ability to complete account acknowledgement forms when appropriate. * Collects cash, prints receipts, and balances cash drawers. * Other Duties as Assigned * Performs all other duties as assigned. Qualifications Experience: 1 year customer service experience or related certification (e.g. Certified Coder, Certified Medical Assistant) Education: High School diploma or equivalent Special Skills: Advanced clerical and computer skills, critical thinking skills, ability to work in high-stress situations, professional appearance and behavior, good communication skills, dependability, flexibility, teamwork.
    $24k-28k yearly est. 28d ago
  • Patient Access Representative - ED (PRN)

    Fmolhs Career Portal

    Patient access representative job in Lafayette, LA

    The Patient Access Representative 1 - ED (PAR 1), is a PRN position and this individual is responsible for accurately registering patients presenting to the Emergency Department, including traumas, stroke patients, disaster response patients, other emergency patients, behavioral health, direct admits to inpatient units, surgery patients, radiology patients, and prisoners. We desire someone with flexibility to work variable shifts which includes weekdays, weekends, and overnight (7p-7a), as needed. The PAR 1 is knowledgeable of and compliant with federal and state regulations related to acute-care patient registration, with special emphasis on EMTALA regulations and the No Surprises Act. Team members in the ED must be flexible to change and have an ability to adapt and adjust to a constantly changing environment. Must be able to respond to disaster activation with plans to work on-site until conclusion of activation. Experience: 1 year customer service experience or related certification (e.g. Certified Coder, Certified Medical Assistant) Education: High School diploma or equivalent Special Skills: Advanced clerical and computer skills, critical thinking skills, ability to work in high-stress situations, professional appearance and behavior, good communication skills, dependability, flexibility, teamwork. Registration Effectively meets customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty. Represents the Patient Access department in a professional, courteous manner at ALL times. Asks patients if they may have special needs. Calls patients by name, Greets patients in a courteous and professional manner. Prioritizes and completes registration in a consistent, courteous, professional, accurate and timely manner. Accurately identify patients that present to the ER without proof of legal identification (Identification card, Driver's license, Passport, etc.) due to EMTALA regulations Obtains necessary information from patient, including demographic information, insurance, guarantor, and correctly inputs it into registration software. If patient is already in the system, finds correct patient record and verifies information in the system. Uses critical thinking skills to evaluate each registration situation to ensure customized registration experience based on individual patient circumstances. Uses knowledge of federal and state laws (EMTALA, HIPAA, Balanced Billing Act, Participating Provider statute, HITECH law, worker's compensation regulations, victims of sexually oriented criminal offenses regulation, 2 midnight rules, ABN's, Patient status requirements, MSPs, and state regulations on notification of out-of-network status) to ensure compliant registration Managing the special needs of patients/ family members and visitors during active traumatic situations and disaster events Coordinate registration intake of trauma, stroke and heart alerts to ensure timely triage Ensures each patient is assigned only one medical record number. Communicates the purpose of and obtains patient/legal guardian signatures on all necessary hospital documents such as Hospital consent forms, assignment of benefits, patient rights, etc. Extensively documents each encounter in account notes to ensure successful cross-function communication. Ensures orders are received and are consistent with tests/procedures. Monitors the waiting room, facilitates patient flow, and resolves issues regarding orders or missing/conflicting information, to ensure timely and accurate patient registration. Effectively communicate with patient, family, visitors, EMS, RNs and providers simultaneously Insurance and Benefits Knowledge Demonstrates knowledge of insurance plans, including understanding of varying payer rules and requirements related to insurance coverage Verifies eligibility (utilizing online eligibility software tools whenever possible) and obtains necessary authorizations for services rendered. Selects correct insurance plans in the registration software, in the correct order (primary versus secondary). Has understanding of required forms (including Medicare Secondary Payer Questionnaire) and has ability to explain them to the patient. Utilizes payment estimator software to calculate patient financial responsibility. Uses critical thinking skills to determine correct data input during the estimate process and to verify accuracy of output. Determines when patients may be eligible for financial assistance and directs patients to appropriate resources. Financial Collections Uses proven customer service techniques and scripting to collect the patient financial obligation, at or before the time of service. Negotiates with patient to ensure a deposit is collected, in accordance with corporate policy and procedure. Understands and explains the details of the out-of-pocket calculation. Expectation to collect out-of-pocket responsibility at patient bedside without prior benefit information prior to service while navigating around patient care team Analyzes documentation/notes on current and previous accounts in order to explain balances to the patient. Demonstrates knowledge and ability to complete account acknowledgement forms when appropriate. Collects cash, prints receipts, and balances cash drawers. Other Duties as Assigned Performs all other duties as assigned.
    $22k-28k yearly est. Auto-Apply 6d ago
  • Patient Access Representative, Lourdes Imaging Center (PRN)

    Fmolhs

    Patient access representative job in Lafayette, LA

    Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Responsible for understanding and compliance of state and federal regulations related to hospital registrations. Experience: 6 months relevant experience (customer service, billing, registration, finance, or accounting) in medical office, hospital setting, or insurance office. Bachelor's degree substitutes for required experience. Education: High School or equivalent Special Skills: Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period. Customer Service/Patient Flow Accurately and efficiently registers patients in Epic; monitors and manages the flow of patients through the clinic utilizing initiative to ensure the patient experience is best in class. Monitors patient schedules and reviews accounts to determine the patient's financial responsibility on account balance and arranges payment plans to collect. Assists patients with access to government and community resources to enhance their access to health care services. Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner. Facilitates the patient's access to information including but not limited to MyChart access. Accurately updates patient's records as needed. Accurately enters and updates charges as necessary. Clinic Operations Actively supports clinic, hospital and health system initiatives related to improvement in the day-to-day operations. Manages cash in accordance with established policies and procedures to ensure that payments are accurately credited to the patients' accounts and cash is maintained in a secure manner. Meets site collection goals. Performance Excellence Actively supports the organizations performance excellence initiatives. Performs duties in a manner that results in improved patient outcomes and patient satisfaction scores. Actively supports the organizations Culture of Excellence utilizing initiative to make suggestions that would improve the patient's experience and the environment of care. Provides quality training and orientation for other Team Members when assigned. Other Duties as Assigned Performs other duties as assigned or requested.
    $22k-28k yearly est. Auto-Apply 27d ago
  • Patient Service Representative

    Regional Medical Laboratory 4.2company rating

    Patient access representative job in Lafayette, LA

    Looking to elevate your career? Join us! Work Hours: Full-Time, 40 hours weekly, Monday-Friday, 7:00am- 4:00pm & Fridays, 7:00am-2:00pm Occasional Coverage: Youngsville The Patient Service Representative is responsible for acting as the first point of contact for patients by greeting, gathering information, registering and posting payments. This position is critical to Solis Mammography: by providing outstanding patient care and maintaining the flow of the center, the Patient Service Representative impacts the profitability of the organization. Department Highlights: Patient-Focused Team Cohesive and Friendly Environment Supportive and Encouraging Atmosphere Here is what you will need: High School diploma; Two years of healthcare registration or customer service experience preferred Basic knowledge of cash handling; Basic knowledge of medical terminology, preferred; Ability to read, write, and comprehend simple instructions and short correspondence; Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions; Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time; Experience using Microsoft Office Suite: knowledge of RIS software preferred A Day in the Life of a Patient Service Representative: Provide services and support for the following areas: Understands, promotes and demonstrates the Solis Way Greet patients in a professional and friendly manner; Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information; Explain forms to patients and assist with form completion, via paper or tablet, as necessary; Process necessary paperwork by scanning documents that need to be linked to the patient's medical record and maintaining confidentiality; Responsible for collecting patient payments which can include explaining benefits given from insurance verification when necessary; Prepare paperwork for future appointments incorporating additional paperwork needed for specific exams or payors as necessary; Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests; Schedule and reschedule patients as necessary; Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report; Participate in front office training to stay abreast of front office policy and procedures Why Solis Mammography? A Great Place to Work for the fourth year in a row! Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.
    $28k-34k yearly est. 3d ago
  • Patient Service Representative

    Zoll Lifevest

    Patient access representative job in Lafayette, LA

    Patient Service Representative (PSR) Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives. Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest . LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off. Responsibilities: Contact caregivers and family to schedule services Willingness to accept assignments which could include daytime, evenings, and/or weekends. Travel to patient's homes and health care facilities to provide services Train the patient and other caregivers of patient (if applicable) in the use of LifeVest Program LifeVest according to the prescribing physician's orders Measure the patient and determine correct garment size Review with patient, and have patient sign, all necessary paperwork applicable to the service. Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment Manage device and garment inventory Disclose family relationship with any potential referral source Qualifications: Have 1 year patient care experience Patient experience must be in a paid professional environment (not family caregiver) Patient experience must be documented on resume Completion of background check Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL Disclosure of personal NPI number (if applicable) Valid driver's license and car insurance and/or valid state ID Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically
    $27k-34k yearly est. Auto-Apply 11d ago
  • Customer Service Rep(05263) - 3241 Ambassador Caffery Pwky

    Domino's Franchise

    Patient access representative job in Lafayette, LA

    🍂 Leaves Are Falling, Opportunities Are Calling-Join Our Team Today! 🍕 RPM Pizza has been one of the largest Domino's franchises in the United States for over 40 years, is family-owned and operates over 175+ stores in five states, including Indiana, Michigan, Mississippi, Alabama, and Louisiana. While SAFELY being #1 in every community, we pride ourselves on helping our team members be the best version of themselves they want to be. From creating smiles to being number #1 we want you to come join the fun! Job Description As an RPM Customer Service Representative (CSR), you are the first and sometimes the only person interacting with our Customers. Your contact with every Customer plays an essential role helping us create smiles by making lives easier. Your professionalism and optimism are vital to creating a pleasant experience for Customers. You are the face of Domino's. WHAT DO CSRs DO? · Provide a fun, happy, and exciting environment for our Customers while taking orders. · Uphold and represent a rock-solid brand image. · Ensure our stores are kept clean and sanitized for our Team and Customers. · Get into the action and make perfect product all the time. · Learn organizational and inventory skills. · Provide amazing Customer service. · Execute time management skills and the ability to multi-task in a competitive work environment. · Help be part of the pizza industry that is leading in technology by using the most advanced equipment. · Demonstrate your own style while working in a diverse work environment. · The ability to take ownership in resolving problems. · Operate all equipment inside the store. WHAT'S IN IT FOR YOU? · Join a winning Team who is the best pizza company in the world & in every neighborhood! · Complete all RPM world class training programs to ensure you are set up for success in your role. · Work flexible fun hours and enjoy great product discounts. · Opportunity to continue your development through RPM Pizza College. · This is the first step for many to owning your own Dominos store. · Learn team building and problem-solving and develop your skills for the future. · Opportunity to give back to the community through partnerships and donations. · Variable hourly (meaning hours vary by week) position with competitive pay. · Medical, dental, vision insurance available if CSR averages 30 or more hours per week during a designated 9 month measurement period. · 401K program available. Qualifications · You must be 16 years of age or older (with a work permit in some areas) and possess a willingness to learn. · Strong communication and basic math skills to count change. · Be outgoing, have a positive, upbeat attitude with strong communication and verbal skills. · Ability to stand, walk, sit, carry, use machines, and lift up to 25 pounds. · Apply on jobs.dominos.com Additional Information All your information will be kept confidential according to EEO guidelines.
    $24k-32k yearly est. 60d+ ago
  • Customer Service / Sales Representative

    RNR Tire Express and Custom Wheels

    Patient access representative job in Lafayette, LA

    Description Are you a highly motivated, self-starter person with natural enthusiasm, people skills and problem solving skills? is perfect for you. RNR is driven with a family culture and environment. We work with a passion and have tons of fun in the process. As a Sales Representative you'll be responsible for dealing with customers, answering queries, selling goods, handling payments and making sure that our products are attractively displayed. The Sales Representative will also be expected to create sales goals and forecast future sales projections while continually looking for ways to increase sales and improve efficiency and customer service, as well as monitoring competitors and training staff. The Customer Service / Sales Representative is a full time opportunity and offers great pay, benefits as well as great growth potential. Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is very helpful to the success at this opportunity. More Requirements/Responsibilities Customer Service / Sales Representative Requirements / Responsibilities * Making sure that your store meets sales targets / goals * Running promotions * Managing stock levels * Reviewing all Sales Rental Orders for compliance and approval * Analyzing sales figures * Create goals and sales strategies * Contacting all prospects daily from prior interests with RNR * Forecasting future sales * Dealing with customer service opportunities * Maintain competitor sales and promotions knowledge * Training store associates Apart from these specific tasks, we are also looking for this position to quickly advance into an Assistant Manager position. RNR Custom Wheels & Tire Express is experiencing tremendous growth. We offer competitive base pay, commissions, bonuses and a complete benefits package. Other Requirements: Valid State Driver License with a clean driving history We conduct drug screen, & background check Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is important to the success at this opportunity. Special Instructions Please do not send any emails, resumes, or call. We are making it really easy to apply for this position. Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team. Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one. ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
    $24k-32k yearly est. 60d+ ago
  • Customer Service Representative - Lafayette, LA

    Kedia Corporation

    Patient access representative job in Lafayette, LA

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $24k-32k yearly est. 5h ago
  • Customer Service Representative

    Planet Fitness-PF Baseline Fitness

    Patient access representative job in Lafayette, LA

    Job DescriptionJob Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA - Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
    $24k-32k yearly est. 17d ago
  • Customer Service Representative - State Farm Agent Team Member

    Brad Saloom-State Farm Agent

    Patient access representative job in Lafayette, LA

    Job DescriptionBenefits: Bonus based on performance Competitive salary Free food & snacks Opportunity for advancement Training & development ROLE DESCRIPTION: As a Customer Service Representative with Brad Saloom State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $24k-32k yearly est. 18d ago
  • Insurance Customer Service Representative/Agent

    Liggio Insurance Agency

    Patient access representative job in Lafayette, LA

    Job Description Join the Liggio Insurance Agency, a well-established agency proud of its strong presence in Lafayette, Louisiana. As an Insurance Customer Service Representative, you will be an integral part of our team, providing exceptional support to our valued clients. Stationed in the heart of Lafayette, your role will focus on fostering positive interactions that enhance customer satisfaction and deepen relationships. We are seeking a dedicated individual committed to delivering unparalleled service with a positive and inviting approach. At Liggio Insurance, your efforts will be recognized, and you'll have the opportunity to grow within a supportive environment that champions professional development. If you're passionate about customer service and eager to make a significant impact, consider joining our dynamic team as we continue to provide stellar service and care to our community. Apply today and become a pivotal part of the Liggio Insurance family. Benefits Annual Base Salary Based on Experience Mon-Fri Schedule Career Growth Opportunities Evenings Off Retirement Plan Hands on Training Health Insurance Paid Time Off (PTO) Responsibilities Client Support: Provide exceptional customer service to existing and potential clients, addressing inquiries, resolving issues, and guiding clients through the claims process if needed. Policy Assistance: Assist clients in understanding their policies, including coverage options, exclusions, and renewal processes. Claims Management: Facilitate the initial claims handling process by collecting required information and guiding clients through the necessary steps. Record Maintenance: Accurately maintain client records and update information as required, ensuring confidentiality and compliance with company guidelines. Communication: Clearly and positively communicate with clients and insurance carriers, ensuring all interactions contribute to an exceptional customer experience. Problem-solving: Quickly identify and resolve client concerns, demonstrating a proactive and empathetic approach to service delivery. Requirements Education: High school diploma or equivalent required; some college coursework in business or related fields is preferred. Experience: Preferably, 1-2 years of customer service experience, ideally within the insurance sector. Communication Skills: Excellent verbal and written communication skills, with the ability to explain insurance policies and products clearly and concisely. Customer-Focused Attitude: Proven ability to provide outstanding customer service, focusing on ensuring customer satisfaction and retention. Problem-Solving Skills: Ability to assess issues quickly and provide effective solutions while maintaining a positive demeanor. Technical Proficiency: Familiarity with insurance management software and basic computer skills, including MS Office Suite. Multitasking: Strong ability to handle multiple tasks simultaneously in a high-paced environment. Team Player: Ability to work collaboratively within a team to achieve company goals and improve customer satisfaction. Professional Demeanor: Maintain a professional appearance and attitude while representing Liggio Insurance Agency. Property and Casualty License preferred but can be obtained during on the job training.
    $24k-32k yearly est. 27d ago
  • Customer Service Representative

    Sleep Management, LLC

    Patient access representative job in Lafayette, LA

    Customer Service: Treats all patients, families, referral sources, doctors, vendors, and co-workers with dignity and respect. Consistently demonstrates courtesy to all clients and co-workers on the job. Consistently demonstrates proper phone etiquette, identifying company and self with each greeting answering the phone in 3 or less rings and minimizing the use of “hold”. Maintains strict confidentiality of the patient and client information. Demonstrates competence and knowledge in all work-related activities. Always acts professionally and efficiently, keeping personal phone calls and interactions at an absolute minimum. Displays ability to listen attentively and an eagerness to learn new skills. Willingly seek additional work when assigned tasks are completed. Job Responsibilities: Processes orders through traditional and E Prescription delivery, updating the referral and patient with status throughout the process in the E Prescription platform. Verifies all necessary patient data, equipment and qualifying documentation, primary and secondary insurance data, appropriate diagnosis codes, physician data and referral source data. Enters patient data into billing software, including all the above information as well as the appropriate salesperson designation and order process. Performs Revenue Certification and/or Pre-Authorization activities prior to deliveries. Informs patients of co-pay responsibilities and explanation of rental or purchase information for the equipment/supplies delivered, prior to delivery. Verifies charge accuracy (types of sale, and pricing). Performs other duties as assigned by Management. Performance Expectations: The Customer Service Representative: Synapse Employee (entry level) will be responsible for the competent and efficient performance of his/her assigned duties. He/she will always behave in a manner conducive to a positive working environment. When assignments are completed, he/she will willingly seek additional tasks. Education and Experience Requirements: Minimum of high school diploma or equivalent. Requires competency in processing sleep therapy equipment orders and general DME knowledge. Skills: Must possess a high level of skill in working with computers and various software programs. Must have good interpersonal relationship skills in working with superiors, referral sources, physicians and office staff, co-workers, and outside vendors. Must exhibit strong problem-solving skills, verbal and written communication skills. Mental Applications: Must be able to plan and organize work for effectiveness and efficiency. Must be able to effectively respond to change of work assignment, multi-tasking, and frequent interruptions. Accuracy: Must demonstrate a consistently high degree of accuracy in the accomplishment of daily activities and adherence to company policies and procedures. Dexterity: Must have good fine motor skills and possess the necessary coordination and dexterity to operate company technology and systems as well as sit and stand for extended periods of time. Computer Skills: Ability to utilize software solutions for data entry and analysis in addition to proficiency in Microsoft Office. IT Equipment: Desktop Computer, Monitor, Desk Phone, Desktop Printer Software Programs: Microsoft Office, Bonafide, Synapse, Five9, Nextiva, Zoho Sign, UKG Training Required: Corporate, Customer Service, Bonafide, Company Specific Software This does not imply, nor does it create, any type of employment contract between the employee and employer. Rather, this is a general summary of common tasks, duties and responsibilities that comprise the means of accomplishing this job's purpose and objectives. All employees of the company are employed at will, are expected to be able to change productivity, and to handle other tasks or perform job duties as assigned by management. This job description may be updated at any time at the sole discretion of the company.
    $24k-32k yearly est. 25d ago
  • Patient Engagement Specialist - Lafayette, LA

    Karoo Health

    Patient access representative job in Lafayette, LA

    Karoo is seeking to add an important care team member, the Patient Engagement Specialist. This individual will be responsible for new patient acquisition and play a critical role in driving growth within the organization. This role integrates within partner cardiology practices and will focus on screening eligible patients for enrollment, communicating with practice providers to discuss eligibility, interacting with prospective patients to explain services, address inquiries, gather information, provide education, and schedule initial appointments with the virtual team. Responsibilities Maintain daily on-site presence at partner cardiology practices Ability to support additional clinics remotely, as needed, in area Pre-screen patients for eligibility and notify practice providers of prospective patient enrollments through program and technology education Verify patient program eligibility and elicit feedback from practice providers on enrollment potential Conduct enrollment onboarding sessions with patients Maintain documentation in the Karoo Health Kohere.AI system, and partner cardiologist systems for tracking and reporting purposes Drive patient enrollment by providing an overview of the Karoo Health program and Model of Care through patient education and interaction to ensure patients understand program services and benefits Support practice providers by enrolling patients into the program and facilitating assignment and transfer to the virtual team for continued services Coordinate with the partner cardiology practice to provide insight into the patient's care journey Regularly interact with practice staff to provide line-of-sight into patient admissions, readmissions, and ED visits Manage inbound calls from patients responding to inquiries about enrollment and ongoing engagement with the Karoo Care Program Implement strategies to appropriately enroll patients in the program Provide in-services and presentations to practice partners regarding the Karoo Health program Communicate regularly with all members of the interdisciplinary team to share key information, coordinate tasks and provide support for the enrollment process Special projects, initiatives, and other job duties as assigned Qualifications High school graduate or equivalent Community Health Worker/Partner, Medical Assistant, LPN Cardiac-experience preferred Minimum three years of related experience in health care and/or physician clinic/practice setting General understanding of enrollment and billing processes and procedures Strong interpersonal skills and ability to quickly establish rapport with providers and patients Highly comfortable in group/team dynamics and able to fit in with clinic staff and teams Confidence in explaining new programs and initiatives to people/patients; ability to connect and engage with people comfortably Experience with team collaboration and coordination of care with external sources Exceptional communication skills and can practice active listening Strong written communication skills Comfort with ambiguity and a fast-paced culture; you can adapt and approach problems with a solution-oriented mindset Ability to utilize data to make informed decisions Equal Opportunity Statement At Karoo Health Inc (“Karoo”), we believe that improving healthcare starts with creating a more equitable and inclusive world, both inside and outside our organization. We are committed to fostering a diverse workforce that reflects the communities we serve, and to building a culture where every team member feels valued, supported, and empowered. Our commitment to inclusion is reflected in initiatives such as equitable compensation practices, employee resource groups, inclusive benefits, and more. Karoo Health is proud to be an equal opportunity employer. We maintain a strict policy of non-discrimination for all applicants and employees. What does that mean for you? It means that we are dedicated to providing a workplace that is inclusive, respectful, and free from discrimination or harassment of any kind. Employment decisions at Karoo Health are made based on merit, qualifications, and business need, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran status, political affiliation, or any other characteristic protected under applicable law. This policy applies to every aspect of the employment journey, from recruitment and hiring to compensation, benefits, training, promotion, performance evaluation, and beyond. We're committed to doing the right thing, always, and that includes creating a fair and inclusive hiring process and workplace for all. Karoo Health welcomes all. In the United States, compensation is determined by factors including location, role level, job-related skills, experience, and market conditions. Some positions may also be eligible for bonuses, equity, or other benefits. To learn more about Karoo Health's benefits, please contact our People Team.
    $26k-34k yearly est. 28d ago

Learn more about patient access representative jobs

How much does a patient access representative earn in Lafayette, LA?

The average patient access representative in Lafayette, LA earns between $19,000 and $32,000 annually. This compares to the national average patient access representative range of $27,000 to $41,000.

Average patient access representative salary in Lafayette, LA

$25,000

What are the biggest employers of Patient Access Representatives in Lafayette, LA?

The biggest employers of Patient Access Representatives in Lafayette, LA are:
  1. Franciscan Missionaries of Our Lady University
  2. Ochsner Health
  3. Franciscan Missionaries of Our Lady Health System
  4. Fmolhs
  5. Fmolhs Career Portal
  6. Cardiovascular Institute of the South
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