Patient access representative jobs in New Bern, NC

Job Title : Patient Care Representative Department : Patient Services Reports To : Patient Services Manager FLSA Status : Non-exempt (hourly) Work Schedule: Monday-Friday, 8:00 A.M. - 5:00 P.M. Summary: The Patient Care Representative is a vital role within Orthopaedics East & Sports Medicine Center. The Patient Care Representative will be responsible for coordinating patient surgeries, (while supporting the teams that schedule MRIs, injections, and physical therapy appointments), managing messages and correspondence from patients, offering financial counseling to patients, supporting the referral process, and serving as the authorization representative for insurance companies. The Patient Care Representative will work closely with our team of healthcare professionals to ensure that all patients receive high-quality care and attention. This position requires compliance with OrthoEast's compliance standards, including its Code of Conduct, Compliance Program, and policies and procedures. Such compliance will be an element required as part of the job duties and considered during performance evaluations. Essential Duties and Responsibilities: The Patient Care Representative will be responsible for the following: Coordinating patient surgeries, ensuring that patients are scheduled for the appropriate procedures and that all necessary paperwork is completed. Maintain and review a list of surgeries for provider(s) for potential contact and follow-up within the post-op period. Serving as the authorization representative in conjunction with our support team, ensuring that patients receive the necessary coverage for their procedures. Obtain authorizations and schedule referrals, diagnostic testing, physical therapy, surgical procedures, etc. as needed. Offering financial counseling to patients, providing information about payment options and financial assistance programs. Managing messages and correspondence from patients, responding to inquiries and forwarding messages to the appropriate healthcare professionals. Counsel patients and family members regarding physical care measures to promote improvement/recovery, symptom/complication management, expected outcomes/progression and social employment issues and education so they can make informed decisions about their care. Additional duties as assigned. Required Qualifications: The following qualifications are required for the Patient Care Representative position: Associate degree in healthcare administration, or related field preferred. Minimum of 2 years of experience in a healthcare setting. Minimum of 2 years of patient support experience. Knowledge of medical terminology and procedures. Knowledge of insurance authorization and billing. Strong computer skills, including proficiency with Microsoft Office and electronic medical records systems. Soft Skills: The following soft skills are required for the Patient Care Representative position: Ability to prioritize tasks and work independently. Experience in maintaining confidentiality in dealing with sensitive issues. Proven ability in making sound and accurate judgments in problem solving work issues. Ability to deal with frequent change, delays, and/or unexpected events. Successful record of follow through on commitments and demonstrated dependability. Must be willing to work in a team environment and contribute to building a positive team spirit. Must be highly organized to successfully manage multiple tasks simultaneously. Must demonstrate professionalism in all interactions with patients and vendors, as well as working across departmental lines to achieve goals. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ability to stand/walk for long periods of time while performing patient duties and conversing with physicians as well as long periods of sitting and performing clerical duties, including telephone calls and keyboarding. Mobility also required to support patients throughout the building.

Job Details Onslow Memorial Hospital - Jacksonville, NC Full Time 1.0 DayDescription Patient Representative is knowledgeable of all Customer Service processes as it relates to collection practices, early out accounts, bad debt accounts and patient assistance screening. Acts as a liaison between patient/families and Business Office for gathering current insurance information, verifying demographics are accurate, and resolving patient's billing/care concerns. Must possess the ability to work with demanding customers and under pressure. Qualifications Education/Certification: High School graduate Experience: Prior Customer Service experience a must. At least 1 year of relevant experience in a physician or hospital setting.

Full-Time Registration Representative Join Our Team at Gastroenterology East, P.A. & Endoscopy Center! Welcome to Gastroenterology East, P.A. & Endoscopy Center, where exceptional care meets our mission to serve and uplift the health of our community. Since opening, we have been dedicated to delivering high-quality, evidence-based gastrointestinal care in a compassionate, patient-focused environment. Our center provides a modern, efficient setting where patients receive advanced endoscopic procedures with comfort and confidence. Why Join Us? Patient-Centered Excellence: Be part of a team that prioritizes each patient's experience, ensuring compassionate service and safe, high-quality care. Mission-Driven Impact: Join professionals committed to prevention, early detection, and treatment of gastrointestinal conditions, including colon cancer. State-of-the-Art Facility: Work in a modern, accredited endoscopy center featuring the latest technology for optimal patient outcomes. Collaborative Team Culture: Contribute to a supportive environment where teamwork and respect drive everything we do. Position Overview The Full-Time Registration Representative plays a key role in creating a welcoming and efficient experience for every patient. This position is responsible for handling front desk operations, verifying insurance information, scheduling procedures, and ensuring accurate and timely registration of patients. The ideal candidate is detail-oriented, professional, and dedicated to providing exceptional customer service. Key Responsibilities * Greet patients and visitors in a courteous, professional manner * Register patients and verify demographic, insurance, and financial information accurately * Collect copayments, deductibles, and other patient balances as required * Schedule and confirm patient appointments and procedures * Ensure all required documentation and authorizations are obtained prior to procedures * Answer phones, respond to inquiries, and route calls appropriately * Maintain confidentiality of patient information in compliance with HIPAA and organizational policies * Collaborate with clinical and administrative staff to ensure smooth daily operations * Demonstrate reliability, professionalism, and a commitment to excellent patient service Qualifications * High school diploma or equivalent required; associate degree in business, healthcare administration, or related field preferred * Minimum of 2 years of experience in a healthcare registration or front office role (endoscopy or surgical setting preferred) * Knowledge of insurance verification, patient scheduling, and EHR systems * Strong communication and interpersonal skills * Exceptional attention to detail and organizational abilities * Demonstrated longevity and dependability in previous roles * Ability to work effectively in a fast-paced, patient-centered environment Schedule & Benefits * Full-time, Monday-Friday schedule (no nights, weekends, or major holidays) What We Offer As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes the following (subject to employment status): * Medical, dental, vision, and prescription coverage * Life and AD&D coverage * Availability of short- and long-term disability * Flexible financial benefits including FSAs and HSAs * 401(k) and access to retirement planning * Paid holidays and vacation If you're a dependable professional who values teamwork, precision, and patient-centered service, we invite you to apply and join the dedicated team at Gastroenterology East, P.A. & Endoscopy Center - where care, compassion, and excellence come together. #USP-123 #LI-KB3 Required Skills: High school graduate or equivalent. *One year previous experience or some hospital clerical experience or medical terminology preferred. *Must have the skills necessary to operate office equipment that are required to fulfill job duties. *Forty-five (45) wpm typing skills required. *Medical terminology and computer experience beneficial *Bilingual preferred. *Good communication skills.

Adams Publishing Group (APG) is building an exceptional Customer Care team throughout our major markets. Don't live near this city? You may be able to work in any of our 100+ locations. For a complete list of APG offices log onto adamspg.com/markets/. APG provides complete news and multimedia products to more than 34 million people within the local communities being served. APG is seeking Customer Care Associates to provide superior service and an overall positive customer experience for subscribers of all 100+ APG locations. APG offers a competitive hourly wage, plus bonus, for local candidates working on-site. This is a part-time position that looks to employ a person for 25-28 hours a week. Primary Responsibilities · Provide the highest level of customer service and satisfaction · Listen to customer concerns and handle complaints in a professional and timely manner · Review and update customer accounts and transactions while resolving issues Requirements · High school diploma, GED or suitable equivalent · 1+ years of customer service experience · Excellent phone etiquette · Proficient computer skills, including the ability to type at least 40 WPM · Reliable, self-starter with a positive and collaborative attitude · Outstanding communication skills, both verbal and written · Proven organizational skills · Ability to sit at a desk for extended periods · Hours may vary to cover different time zones and the ability to work weekends, holidays, evenings, a rotating schedule Interested and qualified candidates can email resumes to the Customer Care Manager: *************************** No phone calls please. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

The Patient Service Representative enters and verifies confidential personal health information and financial information into computerized systems with a high rate of accuracy. They are also responsible for answering telephones, registering patients, scheduling appointments, collecting payments, and providing excellent customer service. Qualifications Education: * High School Diploma or equivalency; Associate's degree preferred Certifications & Licenses: * None Experience: * 1-3 years of experience in a Medical Front Office preferred. Experience and/or training in billing and charge entry; or equivalent combination of education and experience. Skills: * Experience with Microsoft Suite, Chrome, Internet Explorer. * Experience with Electronic Health Records. * Not required but helpful- bilingual; fluent in Spanish and English, demonstrating excellent oral and written skills in the language identified by the Health Center as being a language-of-need. Essential Duties and Responsibilities * Accurately perform front desk, patient enrollment, and patient assistance duties in a multi-department setting with five or more scheduling templates. * Greet all patients and visitors in a professional, friendly manner and provide assistance to those with special needs. * Check in patients, verify demographic and insurance information, collect co-pays and service payments, and maintain accurate daily collection logs. * Assist patients with the Patient Assistance Program and sliding fee scale, including processing applications, renewals, and providing related education. * Retrieve lab specimens from patients and deliver to the lab; support transportation coordination and assist with lifting bags or items when needed. * Monitor lobby areas, assist Security with packages and deliveries, and help facilitate interpretation services when necessary. * Maintain strict confidentiality and adherence to HIPAA regulations and KCHC policies at all times. * Provide clear and courteous communication both in person and over the phone; accurately route calls and take detailed messages. * Support families with health coverage questions, serve as a liaison with insurance programs, and educate on ACA enrollment and plan benefits. * Review and process enrollment applications for completeness and accuracy; follow up with patients and families as needed. * Participate in outreach events, continuing education, and team meetings to improve patient care and operational effectiveness. * Maintain a professional appearance, exhibit sound judgment, and demonstrate respect for individuals of all backgrounds. * Perform all other duties as assigned. Work Environment * Must be able and comfortable working in a variety of settings including, but not limited to, clinical environments and office spaces. * Must be able to work nights and weekends as departmental needs arise. Travel Requirements * None Core Competencies * Communication: Demonstrates strong verbal, written, and digital communication skills; able to clearly explain complex information. * Judgment & Decision-Making: Provides thoughtful input into operational and program decisions. * Accountability & Self-Management: Works independently and efficiently, managing multiple responsibilities with minimal supervision. * Teamwork & Collaboration: Builds effective working relationships across teams, departments, and the community. * Problem-Solving & Initiative: Applies critical thinking and initiative to resolve issues and improve service delivery. Knowledge, Skills, and Abilities * Delivers high-quality customer service with professionalism and cultural sensitivity. * Actively listens and communicates clearly across diverse populations. * Maintains confidentiality and handles sensitive information with discretion. * Applies knowledge of clinical and administrative standards and institutional policies. * Manages time effectively, prioritizing tasks and meeting deadlines. * Demonstrates community awareness and understanding of the population served. * Projects a professional image and provides leadership when delegating or guiding team efforts. Physical Demands * Occasionally required to sit, walk, reach, and handle materials. * May be required to lift or move items up to 25-50 pounds. * Verbal communication * Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Supervisory Responsibilities * None Compliance Responsibilities As part of Kinston Community Health Center's commitment to ethical practices and regulatory compliance, all employees are expected to: * Act in accordance with the KCHC Employee Handbook, policies and procedures, and all applicable federal and state laws. * Promptly report any known or suspected violations of compliance/safety standards. These responsibilities are essential to maintaining a culture of integrity and accountability across the organization.

Make a real difference in patients' lives-join Elevate Patient Financial Solutions as a Hospital Based Patient Advocate and help guide individuals through their healthcare financial journey. This full-time position is located 100% onsite at a hospital in Greenville, NC, with a schedule of Sunday - Thursday 9:00AM-5:30PM. Bring your passion for helping others and grow with a company that values your impact. In 2024, our Advocates helped over 823,000 patients secure the Medicaid coverage they needed. Elevate's mission is to make a difference. Are you ready to be the difference? As a Hospital Based Patient Advocate, you play a vital role in guiding uninsured hospital patients through the complex landscape of medical and disability assistance. This onsite, hospital-based role places you at the heart of patient financial advocacy-meeting individuals face-to-face, right in their hospital rooms, to guide them through the process of identifying eligibility and applying for financial assistance. Your presence and empathy make a real difference during some of life's most vulnerable moments. Job Summary The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. As a Patient Advocate, you will play a critical role in assisting uninsured hospital patients by evaluating their eligibility for various federal, state, and county medical or disability assistance programs through bed-side visits and in-person interactions. Your primary objective will be to guide patients face-to-face through the application process, ensuring thorough completion and follow-up. This role is crucial in ensuring that uninsured patients are promptly identified and assisted, with the goal of meeting our benchmark that 98% of patients are screened at bedside. Essential Duties and Responsibilities * Screen uninsured hospital patients at bedside in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance. * Complete the appropriate applications and following through until approved. * Detailed, accurate and timely documentation in both Elevate PFS and hospital systems on all cases worked. * Provide exceptional customer service skills at all times. * Maintain assigned work queue of patient accounts. * Collaborate in person and through verbal/written correspondence with hospital staff, case managers, social workers, financial counselors. * Answer incoming telephone calls, make out-bound calls, and track all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients. * Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue. * Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted. * Conduct in-person community visits as needed to acquire documentation. * As per established protocols, inform the client in a timely manner of all approvals and denials of coverage. * Attend ongoing required training to remain informed about current rules and regulations related to governmental programs, and apply updated knowledge when working with patients and cases. * Regular and timely attendance. * Other duties as assigned. Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities. * Some college coursework preferred * Prior hospital experience preferred * Adaptability when dealing with constantly changing processes, computer systems and government programs * Professional experience working with state and federal programs * Critical thinking skills * Ability to maneuver throughout the hospital and patients' rooms throughout scheduled work shift. * Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook * Effectively communicate both orally and written, to a variety of individuals * Ability to multitask to meet performance metrics while functioning in a fast-paced environment. * Hospital-Based Patient Advocates are expected to dress in accordance with their respective Client's Dress Code. * Hybrid positions require home internet connections that meet the Company's upload and download speed criteria. Hybrid employees working from home are expected to comply with Elevate's Remote Work Policy, including but not limited to working in a private and dedicated workspace where confidential information can be shared in accordance with HIPAA and PHI requirements. Benefits ElevatePFS believes in making a positive impact not only within our industry but also with our employees -the organization's greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families. * Medical, Dental & Vision Insurance * 401K (100% match for the first 3% & 50% match for the next 2%) * 15 days of PTO * 7 paid Holidays * 2 Floating holidays * 1 Elevate Day (floating holiday) * Pet Insurance * Employee referral bonus program * Teamwork: We believe in teamwork and having fun together * Career Growth: Gain great experience to promote to higher roles The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage. The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change. ElevatePFS is an Equal Opportunity Employer

About Us: LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns. To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company - with offices in New York City; Greenville, SC; and Huntington Beach, CA - is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care. About the role: We are looking for a Customer Service Representative to serve as the face of our Virtual Patient Care platform. You will be in charge of ensuring that our patients have the best experience possible as they enter our virtual platform. This will entail answering patient questions and concerns, as well as serving as a liaison between our patients and LifeMD Southern Patient Care. Professionalism and expert customer service skills are a must. If you have a passion for helping others and providing a memorable patient experience, then apply today and become a part of our team! Responsibilities: * Greet patients with a warm and welcoming presence and serve as the face of our Virtual Care platform * Answer incoming calls from patients with a courteous and professional manner * Provide patients with solutions to any inquires they may have * Maintain patient accounts and information * Work with medical team to handle patient scheduling * Provide leadership and guidance to other Customer Service Representatives

ResultsCX Jacksonville: Where Healthcare Meets Heartfelt Service! Give me the Basics! Our seasonal Healthcare agents help ResultsCX customers with a wide range of healthcare related inquiries! Calls will include, but are not limited to, detailed reviews and change requests on member insurance plans, healthcare screening or appointment scheduling, assisting members with finding a primary care physician in their network, and more! We handle both inbound calls and outbound campaigns to inform our customers about changes that may affect them. Real Stories. Real Impact. "One of our agents was contacted by an elderly customer with a grave concern. The member had been trying to buy her groceries for the month and didn't realize that the order she had previously placed for medical necessities used up her monthly stipend already... She thought it was overflow money from the previous month's stipend! The member began to cry when she learned of her error and stated that she had no money for food for the month and it was only the 5th. Our team immediately contacted everyone we could think of that could potentially help. ResultsCX, our healthcare agent, and our partners worked together to get the member's monthly stipend refreshed and provided our member with enough funds to buy groceries for the month. It was truly a great experience for all involved in the end and is a testament to the real-life difference we make in our members' lives." We expect greater of ourselves… What's Your Greater? Come find it at ResultsCX! What should I bring to the interview? * Education: High school diploma or GED required * Typing Skills: Ability to type 25 words per minute * Technical Proficiency: This position requires you to toggle back and forth between multiple systems while communicating with the customer. You will need to have intermediate/advanced technical proficiency * Availability: Open availability 7 days a week * Pay Expectation: Our onsite CSR pay rates start at $13/hr in training * Pay rates vary by program fit during selection consideration. As an extrovert I want networking, collaboration, and socialization! To work at our Jacksonville site, you need: * Reliable transportation to get to and from work daily * Live within 50 miles of the physical location (1239 Hargett St, Jacksonville, NC 28540) * The type of personality that thrives on social connection, work events, in person mentoring, and uncapped career growth! About ResultsCX ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients. Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

Contentnea Health is a Community Health Center providing comprehensive medical, dental and behavioral health services for members of our communities in Greene, Pitt and Pamlico counties in eastern North Carolina. Job Summary Receives patients, guests, visitors and vendors, performs check-in and check-out processes for patient appointments. Responsibilities and Duties 1) Receives patients, guests, visitors and vendors upon arrival to the clinic and by phone. a) Greets individuals, identifies the individual's needs, and routes accordingly. b) Maintains neatness of waiting area and front desk. 2) Performs check-in process for patient visits. a) Checks patients in on arrival. b) Provides patient registration form to patients and attaches to patient account. c) Verifies demographic information and updates information in patient account. d) Verifies billing information, including current insurance information, and sliding fee eligibility and status. e) Collaborates with Financial Counselor to review sliding fee applications. f) Collects and posts payments. g) Supports patients in completion of forms as needed. 3) Performs check-out process after patient visit. a) Checks patient out at end of patient visit. b) Schedules return appointments. 4) Processes daily cash collections. a) Reviews day sheet and reconciles with cash collections. b) Prepares daily deposit slip. Qualifications and Skills Possesses a basic level of written and verbal communication skills, computational and computer skills, and mathematical knowledge typically acquired through completion of a high school program. Possesses specific knowledge of scheduling and registration processes and practices.

Atlantic Medical Management (AMM) is hiring a CMA or RMA to work as our Patient Care Coordinator for the Care Management (CM) Department. AMM is a corporate medical management firm that is dedicated to improving patient care. The Patient Care Coordinator is responsible for coordinating a range of activities/tasks with patients. They will work within the scope of practice, and in concert with the Primary Care Provider, patients, caregivers, family members, and other members of the Care Management team. Local travel may be required. Expand your experience and be apart of our new Care Management Team! Essential Functions: Serve as a liaison among the patient/family, community services, primary car providers, specialists, and other care team members to coordinate services Identify and address barriers that impede health outcomes Implement Care Management interventions per the patient's care plan Provide education to patient/family within scope of practice under the direction of the Care Managers- Registered Nurse or Licensed Clinical Social Worker Processes referrals from members of the Care Management Team appropriately, accurately, and timely according to our established workflows Documents all interactions with patients/others appropriately Schedules/verifies appropriate medical appointments for the patients as needed Maintains appropriate patient documentation in the Care Management documentation platform, in accordance with organizational policies and procedures Adhere to AMM, organizational, privacy and security policies alongside HIPAA regulations to ensure that patient and network data are properly safeguarded Attend departmental and corporate meetings, local and regional trainings, or other events as required Willingly performs other duties assigned Qualifications: Certified Medical Assistant or Registered Medical Assistant Minimum of 2 years of experience in a medical or behavioral health environment Additional Skills Required: Excellent verbal communication skills. Must be able to work with changing priorities Requires excellent organizational, problem solving and critical thinking skills Must be able to interact with individuals of all cultures and levels of authority Requires the ability to maintain confidentiality Must be able to work independently as well as collaboratively within the interdisciplinary team Benefits: 401(k) Health, Dental, and Vision insurance AFLAC Paid time off

The Trainer provides training and support for all new Customer Service Representatives within a designated company area. Responsible for providing excellent customer service support Identifies new Customer Service Representative staff and schedules training Provides training for applications Provides training for all Customer Service Representatives and Central Customer Service Representative on managing held sales Provides training on creating, organizing, updating, and maintaining patient charts Reports to region manager/regional VP a monthly schedule of training Coordinates special projects as assigned Communicates policy changes and best practices Schedules on-going and training for existing employees as needed Mediates and resolves conflict to prevent escalation Travels as needed to cover for Customer Service Representatives who are on vacation/leave Assists with training acquisition Customer Service Representative staff on systems Helps location management review applications of potential new hires, when requested Solves problems independently with minimal supervision

The Trainer provides training and support for all new Customer Service Representatives within a designated company area. Responsible for providing excellent customer service support Identifies new Customer Service Representative staff and schedules training Provides training for applications Provides training for all Customer Service Representatives and Central Customer Service Representative on managing held sales Provides training on creating, organizing, updating, and maintaining patient charts Reports to region manager/regional VP a monthly schedule of training Coordinates special projects as assigned Communicates policy changes and best practices Schedules on-going and training for existing employees as needed Mediates and resolves conflict to prevent escalation Travels as needed to cover for Customer Service Representatives who are on vacation/leave Assists with training acquisition Customer Service Representative staff on systems Helps location management review applications of potential new hires, when requested Solves problems independently with minimal supervision

Full-time Description Bowman Padgett & Associates is seeking a Scheduling Coordinator to join our team. If you are a highly organized individual with excellent customer service skills and the ability to manage a busy schedule, we want to hear from you! What You'll Do: Deliver Top-Notch Customer Service: Be the first point of contact for patients, answering calls and addressing their needs with warmth and professionalism. Manage Busy Schedules: Keep our daily operations running smoothly by efficiently managing patient appointments and ensuring our team stays on track. Multitask Like a Pro: Handle multiple tasks simultaneously while maintaining attention to detail and providing a seamless patient experience. Collaborate with Our Team: Work closely with staff to ensure everything runs efficiently and every patient's experience is exceptional. What We're Looking For: Excellent customer service and phone communication skills Strong multitasking and organizational abilities Previous dental experience, required Ability to manage a busy, fast-paced schedule Position Details: Schedule: Monday - Thursday: 7:45 AM - 5:00 PM // every other Friday: 8:00 AM - 12:30 PM Perks: Uniform provided Monthly bonus based on production goals

START YOUR APPLICATION Bilingual Front Office Receptionist - GREENVILLE KIDS DENTAL Greensville Kids Dental is offering a full-time opportunity as a Bilingual Front Office Receptionist at our Greenville office. We are an upbeat team looking for an individual who has a passion for helping others and wants to make a positive difference in their community. Why Join Us? * Modern, kid-friendly facility designed for comfort and efficiency * Cutting-edge technology combined with a compassionate care approach * A supportive network that encourages growth into leadership roles * The chance to make a meaningful impact on childrens health while advancing in your career journey Summary of Essential Job Functions * Greet, check-in patients, and schedule appointments * Verify insurance eligibility * Answer and manage incoming calls * Register new patients * Maintain and update patient information in the data system in compliance with privacy and security regulations * Safeguard patient privacy and confidentiality * Monitor and maintain dental office supplies * Update patient education materials and maintain a professional reception area At a Glance * Language Requirements: Must be Bilingual * Experience Required: 1+ years of Dental or Healthcare Receptionist experience * Job Type: Full-time Compensation and Schedule * Salary: $16.00 depending on experience * Bonus Pay: up to $600 additional per month * Schedule: On-site. Monday-Friday Benefits That Support You Personally and Professionally At Kids Dental Brands, we offer a comprehensive and competitive benefits package designed to support your health, well-being, and future. Our offerings for this role include: * Health Coverage - Medical, dental, vision, and basic life insurance. * Supplemental Benefits - Voluntary life insurance, short- and long-term disability, legal assistance, identity theft protection, critical illness, hospitalization, and cancer insurance. * Wellness Program - Incentive-based wellness initiatives to support your physical and mental health, plus access to our Employee Assistance Program (EAP). * Financial Security - 401(k) retirement plan with company match to help you plan for the future. * Paid Time Off - Enjoy a healthy work-life balance with paid time off, eight (8) paid holidays annually, and dedicated wellness days. Join our team and help drive our mission that all children, regardless of family income, deserve access to high-quality dental care, in a kid-friendly and fun environment!

A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients. LOCATION : 15 Western Boulevard, Jacksonville NC * Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES * Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support. * Provide exceptional customer service during every patient encounter (in person or via phone). * Display a professional attitude, greet patients promptly with a smile, and thank them when they leave. * Answer phones (both external and internal); assure prompt, courteous service at all times. * Practice urgency at all times with consideration to the patient's time, as well as doctor's time and schedule. * Double check insurance authorizations to ensure completion and build accurate flow sheets. * Check out patients and collect correct payments according to procedures. * Manage patient flow in the office and ensure communication to maximize efficiency and customer service. * Complete daily reconciliations / close day / countdown cash drawer. * Comply with all company policies and procedures, including HIPAA. * General office duties and cleaning to be assigned by the manager. QUALIFICATIONS * Previous medical office experience preferred; previous ophthalmic experience strongly preferred. * Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience * Favorable result on background check as required by state * Must be able to provide proof of identity and right to work in the United States EDUCATION AND/OR EXPERIENCE * High school diploma or GED required LICENSES AND CREDENTIALS * None SYSTEMS AND TECHNOLOGY * Proficient in Microsoft Excel, Word, PowerPoint, Outlook PHYSICAL REQUIREMENTS * This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity-including color, depth, peripheral vision, and the ability to adjust focus-is required 100% of the time. Occasional driving or climbing may also be necessary. If you need assistance with this application, please contact **************. Please do not contact the office directly - only resumes submitted through this website will be considered. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. NOTE: s are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.

Job Details Onslow Memorial Hospital - Jacksonville, NC Full Time 1.0 NightDescription Patient Access Clerks performs imperative duties, including but not limited to the registration of all patients accurately and efficiently to include in-house admissions, outpatient diagnostic patients, emergency room patients, pre-registrations for scheduled surgeries and OB care, all patient type “8” patients, special clinic patients and any other patient requiring a record of service. Conduct insurance verification, data entry, filing protected health information (PHI), and point of service collections, while maintaining patient relations and customer satisfaction. Maintain patient flow and prioritize appropriately. Provide cooperative and courteous service to all customers, internal as well as external. Adhere to the Code of Conduct. Support co-workers in a team environment. Assist with any questions or concerns from internal and external customers. Maintain at all times a professional and pleasant manner that promotes credibility, confidence and trust between the clients of this facility. Communicate and work effectively and harmoniously with team members. Demonstrates an understanding of age specific population and how it relates to the appropriate provision of care, which this includes infants, children, adults and elderly. Maintain the privacy of patients at all times. Qualifications Education/Certifications: High School Graduate or Equivalent. Experience: Minimum 1 year experience in healthcare setting such as hospital or physicians office or 1 year experience related to customer service or working with public

Job Description The Patient Service Representative enters and verifies confidential personal health information and financial information into computerized systems with a high rate of accuracy. They are also responsible for answering telephones, registering patients, scheduling appointments, collecting payments, and providing excellent customer service. Qualifications Education : High School Diploma or equivalency; Associate's degree preferred Certifications & Licenses: None Experience: 1-3 years of experience in a Medical Front Office preferred. Experience and/or training in billing and charge entry; or equivalent combination of education and experience. Skills: Experience with Microsoft Suite, Chrome, Internet Explorer. Experience with Electronic Health Records. Not required but helpful- bilingual; fluent in Spanish and English, demonstrating excellent oral and written skills in the language identified by the Health Center as being a language-of-need. Essential Duties and Responsibilities Accurately perform front desk, patient enrollment, and patient assistance duties in a multi-department setting with five or more scheduling templates. Greet all patients and visitors in a professional, friendly manner and provide assistance to those with special needs. Check in patients, verify demographic and insurance information, collect co-pays and service payments, and maintain accurate daily collection logs. Assist patients with the Patient Assistance Program and sliding fee scale, including processing applications, renewals, and providing related education. Retrieve lab specimens from patients and deliver to the lab; support transportation coordination and assist with lifting bags or items when needed. Monitor lobby areas, assist Security with packages and deliveries, and help facilitate interpretation services when necessary. Maintain strict confidentiality and adherence to HIPAA regulations and KCHC policies at all times. Provide clear and courteous communication both in person and over the phone; accurately route calls and take detailed messages. Support families with health coverage questions, serve as a liaison with insurance programs, and educate on ACA enrollment and plan benefits. Review and process enrollment applications for completeness and accuracy; follow up with patients and families as needed. Participate in outreach events, continuing education, and team meetings to improve patient care and operational effectiveness. Maintain a professional appearance, exhibit sound judgment, and demonstrate respect for individuals of all backgrounds. Perform all other duties as assigned. Work Environment Must be able and comfortable working in a variety of settings including, but not limited to, clinical environments and office spaces. Must be able to work nights and weekends as departmental needs arise. Travel Requirements None Core Competencies Communication: Demonstrates strong verbal, written, and digital communication skills; able to clearly explain complex information. Judgment & Decision-Making: Provides thoughtful input into operational and program decisions. Accountability & Self-Management: Works independently and efficiently, managing multiple responsibilities with minimal supervision. Teamwork & Collaboration: Builds effective working relationships across teams, departments, and the community. Problem-Solving & Initiative: Applies critical thinking and initiative to resolve issues and improve service delivery. Knowledge, Skills, and Abilities Delivers high-quality customer service with professionalism and cultural sensitivity. Actively listens and communicates clearly across diverse populations. Maintains confidentiality and handles sensitive information with discretion. Applies knowledge of clinical and administrative standards and institutional policies. Manages time effectively, prioritizing tasks and meeting deadlines. Demonstrates community awareness and understanding of the population served. Projects a professional image and provides leadership when delegating or guiding team efforts. Physical Demands Occasionally required to sit, walk, reach, and handle materials. May be required to lift or move items up to 25-50 pounds. Verbal communication Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Supervisory Responsibilities None Compliance Responsibilities As part of Kinston Community Health Center's commitment to ethical practices and regulatory compliance, all employees are expected to: Act in accordance with the KCHC Employee Handbook, policies and procedures, and all applicable federal and state laws. Promptly report any known or suspected violations of compliance/safety standards. These responsibilities are essential to maintaining a culture of integrity and accountability across the organization.

RCM INSURANCE VERIFICATION SPECIALIST performs clerical functions for patient billing, including verification of insurance information and resolution of problems to ensure a clean billing process. Follows up on accounts that require further evaluation. Works with others in a team environment. Essential Functions: Maintains patient demographic information and verifies, enters or updates insurance information for new patients and existing patients to include copays and deductibles Verify insurance eligibility for upcoming appointments by utilizing EMR, online websites or by contacting the carriers directly. Explain financial responsibilities to patients. Coordinate with staff and management regarding scheduling errors. Update the error spreadsheet daily. Enter insurance effective dates and/or authorization details. Participates in development of organization procedures and update of forms and manuals. Answers questions from patients, clerical staff and insurance companies. Works in conjunction with the reception to ensure clean billing. Performs miscellaneous job-related duties as assigned. Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations. Assists in development and communication of SOP for key areas to improve accuracy and understanding of processes. Process: Check assigned locations daily and confirm eligibility, copay, and outstanding balance for every scheduled patient. Enter and update carrier details in the insurance section of the patient account to include plan name, effective dates, co-pays and deductibles. Flag and address potential errors. All errors should be logged onto the Eligibility Error Spreadsheet Add copay and outstanding collection notes in the appointment details for the PSR to see and address during the check in process. If further action is needed, due to portal downtime or insurance errors, enter notes into the appointment details for the PSR to see. Maintain regular verification management at least two days ahead of schedule Attempt to collect outstanding balances and/or work with RCM management to assist with questions Qualifications: Minimum of 1 year working in a medical office. Medical Billing experience preferred. Must be comfortable asking for payment. Must have outstanding phone etiquette and attention to detail. Benefits: Medical, Dental, Vision Coverage Life Insurance Paid Time Off Long Term Disability 401K Plan Job Type: Full-time

Job Description Bilingual Front Office Receptionist - GREENVILLE KIDS DENTAL Greensville Kids Dental is offering a full-time opportunity as a Bilingual Front Office Receptionist at our Greenville office. We are an upbeat team looking for an individual who has a passion for helping others and wants to make a positive difference in their community. Why Join Us? Modern, kid-friendly facility designed for comfort and efficiency Cutting-edge technology combined with a compassionate care approach A supportive network that encourages growth into leadership roles The chance to make a meaningful impact on children's health while advancing in your career journey Summary of Essential Job Functions Greet, check-in patients, and schedule appointments Verify insurance eligibility Answer and manage incoming calls Register new patients Maintain and update patient information in the data system in compliance with privacy and security regulations Safeguard patient privacy and confidentiality Monitor and maintain dental office supplies Update patient education materials and maintain a professional reception area At a Glance Language Requirements: Must be Bilingual Experience Required: 1+ years of Dental or Healthcare Receptionist experience Job Type: Full-time Compensation and Schedule Salary: $16.00 depending on experience Bonus Pay: up to $600 additional per month Schedule: On-site. Monday-Friday Benefits That Support You Personally and Professionally At Kids Dental Brands, we offer a comprehensive and competitive benefits package designed to support your health, well-being, and future. Our offerings for this role include: Health Coverage - Medical, dental, vision, and basic life insurance. Supplemental Benefits - Voluntary life insurance, short- and long-term disability, legal assistance, identity theft protection, critical illness, hospitalization, and cancer insurance. Wellness Program - Incentive-based wellness initiatives to support your physical and mental health, plus access to our Employee Assistance Program (EAP). Financial Security - 401(k) retirement plan with company match to help you plan for the future. Paid Time Off - Enjoy a healthy work-life balance with paid time off, eight (8) paid holidays annually, and dedicated wellness days. Join our team and help drive our mission that all children, regardless of family income, deserve access to high-quality dental care, in a kid-friendly and fun environment!