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Patient access representative jobs in Toledo, OH - 701 jobs

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  • Nursing Support Ortho and Neuro Unit

    Trinity Health 4.3company rating

    Patient access representative job in Ann Arbor, MI

    **Other Job Titles: Patient Care Tech (PCT), C.N.A, and M.A. (Medical Assistant)** **Department:** 5 East Ortho & Neuro **Minimum rate of pay:** 16.29 PLUS Daily PAY The PCT, under the direction of a registered nurse, is responsible for direct patient care considering age specific, developmental, cultural and spiritual needs. They assist in establishing and maintaining a patient care environment that is clean, safe and conducive to patient/family wellbeing including concepts of relationship-based care. **Shifts Available:** 6:30 am-3:00pm; 2:30pm-11:00pm, 10:30pm-7:00am **Status Available:** Full-time, Part-time, Contingent/PRN _Every Other Weekend and Holiday per year required for Full-time and Part-time team members._ **REQUIRED EDUCATION / LICENSURE** + High school diploma or GED + Minimum of one year of previous direct care experience (acute or long term) or successful completion of CENA, PCT, MA, or EMT course. + Student nurses must have completed their nursing fundamentals class of a BSN program. **What you will do:** + Training is provided to prepare our colleagues for success. + The PCT assists patient in completing ADLs including: Bathing, showering, toileting, positioning, turning, transferring, ambulation using assistive devices and with feeding and menu selection. + A PCT will collects and send specimens including blood and blood cultures and inserts and removes peripheral IV catheters. They are responsible to record patient information and required data in appropriate areas in order to meet documentation requirements. + Ortho patients, post- total joint procedure, and fracture care. We also care for patients with a range of neurologic conditions. **Total Rewards and Benefits:** + Competitive compensation, DAILY PAY + Benefits effective Day One! No waiting periods. + Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long- term Disability + Retirement savings plan with employer match and contributions + Opportunity for growth and advancement throughout SJMHS and Trinity Health + Tuition Reimbursement Click Here (*************************************************************** to learn more about the benefits, culture and career development opportunities available to you at Trinity Health Michigan. **Our Commitment** Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran
    $30k-34k yearly est. 8d ago
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  • Customer Service Representative

    Cardinal Staffing Services 3.9company rating

    Patient access representative job in Northwood, OH

    Cardinal Staffing Services is hiring for a Customer Service Representative in Northwood, OH. This onsite role is with an established industrial metal and plastic sales company that is actively expanding its team. Cardinal Staffing Services, is invested in their team members! All employees are offered competitive compensation ($20/hour) as well as a benefits package including health insurance (medical, dental, and vision). Available Shifts: 11:00 am - 8:00 pm Monday thru Friday Position Responsibilities: Assisting customer in using our website to place orders or find pricing information Answering questions regarding order status, delivery, or questions about materials we offer Answering phone and fax inquiries for quotes Managing 3-4 online chats with customers Entering orders using our internal entry system Successful transfer of larger-volume orders and inquiries to appropriate sales hubs within our parent organization Resolving customer requests, questions, and complaints - frequently requiring analysis of situations to determine the best use of resources Requirements and Qualifications: 2-5 years of customer service and management experience Proficient in Microsoft Office applications Retail experience preferred Ability to work independently with minimal supervision Strong attention to detail and organizational skills Excellent written and verbal communication skills Proactive, solutions-oriented mindset with strong problem-solving abilities About Cardinal StaffingAt Cardinal Staffing, a Surestaff Company, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest.We understand that finding the right job is about more than just a paycheck - it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits you'll enjoy when you partner with us: Access to a wide range of job opportunities Competitive pay Health and Wellness Programs (including EAP) Medical benefits including medical, vision, dental, and prescriptions Electronic weekly pay Employee Advocacy & Personalized Job Support Cardinal Staffing also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Cardinal Staffing is an equal opportunity employer. Notice Regarding the Use of Artificial Intelligence in Employment DecisionsIn accordance with state mandates, we are providing this notice to inform all applicants and employees that artificial intelligence (AI) tools may be used at various stages of our employment processes. This may include recruitment, screening, hiring, promotion, or other employment?related evaluations.AI tools may assist in reviewing application materials, assessing qualifications, or supporting decision?making. These tools do not replace human judgment; rather, they are used to support consistent and efficient evaluation. Our commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you're ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Cardinal Staffing is the place for you. Let's get started today! #IND1
    $20 hourly 21d ago
  • Construction Management Representative

    Project Solutions 4.6company rating

    Patient access representative job in Toledo, OH

    Salary Range: $80,000-$95,000 DOE Total Compensation: Includes a range of additional benefits and living support, structured to enhance employee effectiveness while promoting overall personal and professional well-being. See below for more details on included benefits. Period of Performance: 650 calendar days; exact dates are yet to be determined Join a team of ever-growing professionals who look to make a difference on projects both domestically and internationally. Our organization is growing, and we believe your career should too! Build your future with Project Solutions, Inc. Position/Project Overview: Project Solutions Inc. is seeking a Construction Management Representative to support a National Park Service (NPS) design-build rehabilitation project at the Perry's Victory and International Peace Memorial at Put-in-Bay, South Bass Island, Ohio. The work involves on-site construction oversight of a complex historic rehabilitation project addressing structural repairs, waterproofing, accessibility improvements, and building system upgrades at a nationally significant monument listed on the National Register of Historic Places. The Construction Management Representative will support final design coordination, full-time seasonal on-site construction oversight, and project closeout to ensure work is performed in accordance with contract requirements, preservation standards, safety regulations, and federal accessibility and historic resource protection requirements in a highly sensitive historic setting. This role is contingent upon award of project. Responsibilities and Duties: Provide technical assistance and support to CO during construction. Read, interpret and understand the construction contract plans and specifications. Arrange, attend and facilitate a variety of meetings, including weekly meetings at the project site. Arrange, attend, facilitate, and document project meetings, including weekly progress meetings, safety meetings, inspections, negotiations, and internal Government meetings; prepare meeting minutes within required timeframes. Perform on-site inspections, including mock-ups, preparatory, initial, follow-up, and post-construction inspections; document findings with photographs, descriptions, and reports. Document issues encountered and problems experienced with the construction contractor. Review contractor's baseline and progress schedules. Draft project related correspondence for NPS to review and issuance. Inspect the work of the construction contractor for progress, workmanship, quality and conformance with contract documents, applicable building codes and safety standards. Review, analyze, and assist in preparing cost estimates. Review and process Construction Contractor's RFIs and assist in resolution, draft response, tracking, and follow up. Required Education, Knowledge and Skills: Minimum four (4) year Bachelor's degree in Engineering, Construction Technology, Construction Management or other related field preferred . Minimum of five (5) years of relevant construction and/or engineering work experience in construction management, preferably aligned to civil, environmental, and site-sensitive construction. Proven proficiency in project documentation, reporting, and stakeholder communication Experience working on federally funded projects or within historic and environmentally sensitive sites strongly preferred Strong communication and reporting skills, with a track record of timely coordination with Architecture/Engineering (A/E) teams and National Park Service (NPS) Contracting Officer's Representatives to support quality control objectives preferred Proficient in evaluating detailed cost estimates and contractor proposals, including breakdowns of labor, equipment, materials, overhead, and profit. Skilled in identifying, defining, and documenting scope changes due to owner direction or differing site conditions. Experience supporting or conducting technical negotiations with contractors, including scope, cost components, and terms. Ability to interpret construction schedules and accurately assess and document project progress. Capable of reviewing and evaluating payment requests against completed work and contractual milestones. Relevant experience on projects involving similar scope of work. OSHA 30 construction safety training preferred. Written and verbal communication, problem-solving, and conflict resolution skills Strong computer and technology literacy to utilize PCs and mobile devices. Knowledge of software including MS Suite (including MS Project), Adobe Acrobat, and any other software programs typically utilized. Maintain a valid driver's license. Ability to multi-task and prioritize in a fast-paced work environment on large, complex construction projects. Ability to walk or climb on a daily basis to observe contract performance. Must be able to physically operate a motor vehicle without danger to self or to others. What Does PSI Offer You? Three options for medical plans plus dental and vision insurance offerings 24/7 healthcare access to telehealth services for your convenience HSA Company life insurance options for you and your family Short-term and long-term disability offerings PLUS an $800 monthly allowance is provided to offset your PSI insurance premium costs 401(k) with a 4% employer match Generous PTO, paid-federal holidays, and sick leave Always the opportunity for professional development The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Benefit offerings subject to change. Project Solutions, Inc. is an equal opportunity employer, women, individuals with disabilities, protected veterans and minorities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO/M/F/Vets
    $80k-95k yearly Auto-Apply 21d ago
  • Customer Service Representative

    Blackhawk Industrial Operating Co 4.1company rating

    Patient access representative job in Toledo, OH

    Job Description WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings. We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE. **This is an onsite position** SUMMARY: The Customer Service Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The Customer Service Representative communicates and coordinates with suppliers and Account Managers, while providing quality customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES: Personally exhibits, recruits and coaches associates consistent with Core Behaviors Responsible for promoting culture of safety Respond appropriately and in a timely manner to all customer and Account Manager incoming communications. Analyze and assess customer needs completely and accurately with efficiency. Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines. Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material's to fill customer orders. Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders. Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue. Develop a detailed working knowledge of Blackhawk policies, procedures and practices. Maintain a deep understanding of the BHID systems (including P21, OS ticket, CribMaster, Autocrib, etc.), suppliers' systems/websites and usage of those systems. Perform all work in accordance with the company prescribed ISO processes and procedures utilizing appropriate company systems. Perform other duties as assigned Perform work in accordance to ISO processes and procedures QUALIFICATIONS: Excellent written and verbal communications skills utilizing phone, email and instant message. Excellent critical thinking skills to analyze and solve problems. Diligent and detail oriented. Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines. Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user. Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.) Experience in industrial field, B2B sales and/customer service. SUPERVISORY RESPONSIBILITIES: No direct supervisory responsibility. EDUCATION and/or EXPERIENCE: High school diploma or equivalent required. Minimum 1 year previous experience in customer service or inside sales preferred. Experience in cutting tools, abrasives and MRO areas preferred. Experience with Microsoft office suite required. CERTIFICATES, LICENSES, REGISTRATIONS: None required WORK ENVIRONMENT: Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment. Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision. PPE REQUIRED: Wrist rest for keyboard and mouse pad BENEFITS: Health Insurance BCBS of OK HDHP HSA with Employer match (must meet criteria) Dental and Vision Insurance 401K Plan and Company Match FSA (Full FSA, Limited FSA, and Dependent FSA) Company paid Long Term and Short-Term Disability Company paid basic Life Insurance and AD&D/ Supplemental life and AD&D/Dependent life Ancillary Critical Illness Insurance (Wellness Rider Included) Ancillary Accident Insurance (Wellness Rider Included) Ancillary Hospital Indemnity Employee Assistance Program (EAP) - Includes concierge services and travel assistance. Paid Time Off Holiday Paid Time Off Gym Reimbursement Quarterly Wellness challenge with a chance to will money or prizes Tuition Reimbursement - after 1 year of employment *BlackHawk Industrial is an Equal Opportunity Employer **BHID policy requires all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.
    $28k-35k yearly est. 5d ago
  • Patient Care Coordinator

    AEG 4.6company rating

    Patient access representative job in Sylvania, OH

    Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner Answers and responds to telephone inquiries in a professional and timely manner Schedules appointments Gathers patients and insurance information Verifies and enters patient demographics into EMR ensuring all fields are complete Verifies vision and medical insurance information and enters EMR Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete Prepare insurance claims and run reports to ensure all charges are billed and filed Print and prepare forms for patients visit Collects and documents all charges, co-pays, and payments into EMR Allocates balances to insurance as needed Always maintains a clean workspace Practices economy in the use of _me, equipment, and supplies Performs other duties as needed and as assigned by manager
    $45k-57k yearly est. 12h ago
  • Patient Registration Spec - 500079

    Utoledo Current Employee

    Patient access representative job in Toledo, OH

    Title: Patient Registration Spec Department Org: Registration - 108820 Employee Classification: B2 - Classif'd Part Time AFSCME HSC Bargaining Unit: AFSCME HSC Primary Location: HSC H Shift: 1 Start Time: 7AM End Time: 7PM Posted Salary: 17.10 Float: True Rotate: True On Call: True Travel: True Weekend/Holiday: True Job Description: The Patient Registration Specialist performs all outpatient and inpatient registrations functions, insurance verification, cash collections for the University of Toledo Medical Center while providing excellent customer satisfaction. Strive to sustain courteous and caring impression for patients and visitors. Communicates effectively to maximize patient flow and provide excellence in customer relations. Ensure that financial policies and requirements are met while providing caring access at the University of Toledo medical Center. Performs complete and accurate registration and admission functions for the purpose of maximize reimbursement, and provide timely and accurate patient information to all other providers and users of patient data. The Patient Registration Specialist is highly skilled and works at a fully cross-functional level. Minimum Qualifications: Education/experience/licensing: 1. High School diploma or equivalent required. 2. Recent experience (within 2 years) in hospital or physician office performing as a primary duty, one of the following is required:  Registration Specialist.  Check-in/out Clerk-who enters patient demographic/insurance information in system (testing may be given). Communication and other skills: 3. Must have working knowledge to operate a computer in a window-based environment utilizing various software programs such as Microsoft Word, Excel, Outlook to produce and manage essential reports and correspondence. Must be able to utilize computer keyboard proficiently. 4. Ability to work with minimum supervision, Ability to apply understanding to carry out instructions furnished in written, oral, or diagram form. 5. Ability to develop and maintain professional service oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others. Ability to provide excellence customer satisfaction when presenting information and respond to questions from staff, patient and the general public. Ability to deal with confrontation and stressful working environment while maintaining excellence in customer service. 6. Must be able to analyze data, calculate figures and amounts such as discounts, interest, percentages, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Applicants may be tested. Physical Requirements: 1) Visual acuity of 20/20 or corrected to 20/20 including color vision when applicable; 2) ability to hear with or without aides); 3) ability to orally communicate; 4) good manual dexterity; 5) ability to push, pull, roll, and transfer/lift 50 pounds occasionally; 6) ability to stand, walk frequently; 7) ability to bend, reach, stoop, kneel frequently; 8) ability to perform CPR (if required for position). Occasional carrying of items weighing up to 30 pounds required. Preferred Qualifications: Conditions of Employment: To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position. Equal Employment Opportunity Statement: The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.
    $29k-37k yearly est. 60d+ ago
  • Patient Account Liaison I

    Ann & Robert H. Lurie Children's Hospital of Chicago 4.3company rating

    Patient access representative job in Lincoln Park, MI

    Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Day (United States of America) Location Outpatient Center in Lincoln Park - Clark Job Description General Summary: Responsible for the timely and accurate resolution of hospital/physician billing accounts. Responds to customer service inquires (phone, written correspondence) and resolves any issues when appropriate by performing billing, charge revision(debits or credits), corrections, adjustments, payment arrangements, discounts and settlements ensuring a customer satisfactory interaction. Essential Job Functions: * Acts as a liaison with insurance or billing company or with Lurie Children's Patient Financial Services to handle and resolve incoming telephone inquiries related to patient accounts, update billing systems with new or corrected information (eg. Demographics or insurance information) received from parents/patients. * Process eligibility to resolve self-pay issues. * Reviews coding and billing questions received from parents / patients and requests rebills, as appropriate, to assist with customer satisfaction. Takes actions to respond to Lurie Children's staff, parent, billing issues and billing company feedback. * Processes and/or transfer refund requests for parents. * Process and print itemize bills. * Process, print and mail all collection letters. * Initiates written and/or verbal inquiries with third party payers, patients and guarantors to secure payments of the balances due. Completes account documentation to provide a clear audit trail to support all collection activity. Exhausts all available resources in an effort to expedite the payment of account balances. * Analyzes account detail and utilizes available resources (contract information) to ensure that proper reimbursement from third party payers has been calculated, received and/or is still due. Verifies that adjustments have been applied and the balance due is correct. * Communicate with PFS/LCPC Account Service Representatives in order to resolve accounts. Documents actions taken and account statuses in the appropriate billing system so that all staff working an account are aware of the information. * Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others. * Other job functions as assigned. Knowledge, Skills and Abilities: * Minimum two years of college with some background in healthcare or business-related courses preferred. * Excellent customer service skills. * Performs other duties as assigned. * Experience using and knowledge of Microsoft Office is mandatory. The ability to operate standard office equipment is required. EPIC experience preferred. * Minimum of three years of business office experience in hospital or physician office setting with significant time spent in communication with patient or family and third party payers. * Knowledge of physician billing work flow, third party payer procedures, governmental regulations and managed care contracting to effectively understand and to respond to inquiries on patient accounts. Education High School Diploma/GED (Required) Pay Range $19.50-$30.23 Hourly At Lurie Children's, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children's offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits. Benefit Statement For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes: Medical, dental and vision insurance Employer paid group term life and disability Employer contribution toward Health Savings Account Flexible Spending Accounts Paid Time Off (PTO), Paid Holidays and Paid Parental Leave 403(b) with a 5% employer match Various voluntary benefits: * Supplemental Life, AD&D and Disability * Critical Illness, Accident and Hospital Indemnity coverage * Tuition assistance * Student loan servicing and support * Adoption benefits * Backup Childcare and Eldercare * Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members * Discount on services at Lurie Children's facilities * Discount purchasing program There's a Place for You with Us At Lurie Children's, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints - recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care. Lurie Children's and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. Support email: ***********************************
    $19.5-30.2 hourly Auto-Apply 17d ago
  • Centralized Scheduler

    Neighborhood Health Association 4.3company rating

    Patient access representative job in Toledo, OH

    Neighborhood Health Association - Greet patients arriving to appointments at the clinic in a courteous and professional manner, and schedule patient appointments by phone. For patients desiring to schedule or cancel/reschedule an appointment, accurately schedule the appointment in the electronic health system, using PCMH standards. Maintain a professional and courteous manner while protecting confidential patient information. Duties and Responsibilities: Assist with pre-calls and call reports Confirm patient's appointments. Schedule appointments for patients using the electronic health system, following PCMH standards. Cancel and reschedule appointments for patients using the electronic health system, following PCMH standards. Direct non-scheduling calls to appropriate department or extension. Respond appropriately to patient inquiries. Follow up with patient calls where necessary. Will be knowledgeable of LEP policy in order to accurately manage our non-English speaking patients. Maintain a friendly, courteous, and professional tone when handling all incoming calls. Utilize resources provided for patients with unresolved issues, to include Patient Lines, E.H.R. Messaging, and Patient Advocate. Performs other duties as assigned by supervisor. Will float between NHA medical clinic offices. Requires own insured vehicle and a good driving record. Skills/Qualifications Require, High School Diploma or GED equivalent. Detail oriented along with the ability to manage time efficiently. Pleasant and professional demeanor and temperament during times of stressful and difficult situations. Ability to relate effectively to a diverse group of patients in a professional and courteous manner. Computer knowledge is required. Must show initiative, independent thinking, and ability to use sound judgment in the absence of specific orders. Must show ability to resolve patient or customer concerns within the parameters given by the employer. Ability to maintain patient confidentiality. Must be able to work independently in a fast-paced environment with regular interruptions We offer a competitive salary and benefits package including Health, Dental, Vision and Life Insurance, a matching retirement plan, Employee Assistance Program, 11 paid holidays and generous PTO. - Hourly pay $17.00/hr. Neighborhood Health Association (NHA), a Federally Qualified Health Center (FQHC), is the largest community health center system in Northwest Ohio with partnerships that include ProMedica, Mercy Health, and University of Toledo Medical Center. NHA has grown from a single location in 1969 to 12 medical and dental clinics throughout Lucas County. Today we operate multiple health centers including pediatrics, adult medicine, dental services, health care for the homeless, women's health center, senior centers, and a full-service pharmacy with lab services on site. For more than 50 years, NHA has placed a strong focus on prevention and empowering individual responsibility in managing their health care and overall well-being. Our services are acutely responsive to the needs of everyone throughout the communities we serve, providing excellent care and the best health practices. Neighborhood Health is a second-chance employer, but full transparency is required. Applicants must disclose any background issues, including arrests, time served, probation, DUIs,, or related matters-even if advised they may not appear. Failure to disclose will result in withdrawal of the job offer or termination of the hiring process Our Mission: Through our exceptional health care services, we empower and educate, aggressively working to eliminate health care inequities, while supporting personal responsibility for one's own health regardless of the ability to pay. We are a drug free workplace, and an Equal Opportunity Employer
    $17 hourly 60d+ ago
  • Access Specialist

    Cycle Pharmaceuticals

    Patient access representative job in Oregon, OH

    Job Description Access Specialist II Company: Cycle Vita Location: This is a remote position, but candidates will ideally be located in either Washington, California, Oregon, Nevada or Idaho. This is a full-time position within our patient support hub, Cycle Vita, working remotely. Salary: This position is paying between $80,000 - $85,000 base salary depending on experience The opportunity Are you ready to become the trusted expert that patients and healthcare providers turn to for guidance on access, affordability, and solutions? Cycle Pharmaceuticals is recruiting for an Access Specialist II within our Metabolic team where you'll be supporting our patients and healthcare professionals every step of the way. As an Access Specialist II, you'll be at the forefront of delivering timely, accurate and compassionate support to both patients and healthcare providers. You'll be responsible for communicating directly with patients and healthcare professionals to provide benefit summaries, verify insurance coverage, obtain prior authorizations and support appeals processes. As part of your role, you'll make sure patients are referred to the right resources like educational tools and nursing support to help them feel confident with their care journey. Our Company At Cycle, we believe that Every Single Patient Matters. This is at the heart of why we work and were looking for people to join our team who share our vision. We know that life-changing treatments need life-improving product support to match, because when you put the two together, great things can happen. Our core focus areas include rare metabolic, immunological, and neurological genetic conditions and oncology. We improve existing drugs, repurpose them for new uses, and bring generics back to market. Using cutting-edge drug delivery technologies, we enhance the efficiency of treatments, offering patients greater freedom and choice. Headquartered in Cambridge, UK, with a significant US presence, Cycle has scaled rapidly and was named one of the UK's fastest-growing private companies by The Sunday Times (Sunday Times 100 2024 & Sunday Times 100 Tech 2025). If you want to know more about what we do then, why not check out our website and take a look at some of our patient stories: Patient Stories - Cycle Pharma What you will be doing: Obtain insurance verification and benefits from insurance companies and leveraging additional sources such as insurance carrier websites. Ensure that all documents and information are up to date and correct in the system. Prepare benefit summaries and deliver this information to Health Care Professionals and Patients via phone, fax, email, and letters. Educate Health Care Providers and Staff regarding prior authorization and appeals process & documentation including highly specific, payer-based requirements. Supply all necessary prior authorization requirements to Health Care Professionals based on the insurance company's requirements, following Cycle Pharma's Compliance SOPs and regulatory guidance. Support patient's needs for alternate funding scenarios including free drug and copay and enrolling appropriate patients. Triage orders to Specialty Pharmacies including follow-up calls/emails to gain knowledge of the status of those orders. Assist with answering any incoming telephone calls or emails within the shared inbox. Build strong, collaborative relationships with patients, caregivers, insurers, and colleagues to promote service excellence and teamwork at Cycle Pharma. Work closely with the Clinical Education Managers and support with any other duties as required Skills and experience that will help you to succeed in this position: Prior experience within the field of health sciences. Proven experience in Benefit Investigations and Prior Authorization processes, with a strong understanding of industry documentation standards. Strong knowledge within Copay and Free Drug Assistance Programs within the Healthcare or Pharmaceutical industry. Proficient in using CRM systems (Customer relationship management) such as SalesForce, Veeva or Microsoft Dynamics. Familiar with operating in highly regulated environments, ensuring full compliance with industry policies and procedures. Prior reimbursement experience with ability to communicate complex reimbursement scenarios to patients and medical professionals. Strong background in case management and coordinating with patient support services. Excellent organizational skills with the ability to plan, prioritize and meet deadlines effectively. Positive, relationship-focused mindset, with strong interpersonal and communication skills. Willing and able to travel up to 50%, including visits to healthcare providers, specialty pharmacies, and company headquarters in the UK for training and business reviews. Desirable skills but by no means essential: Experienced in working in biotech/pharmaceutical industry for a drug manufacturer or Hub Services provider Rare disease experience What can we offer to you This role will be homebased but some travel, up to 50% of the time, to attend team meetings or support patient activities may be required. We have an agile work policy which allows employees flexibility to set their schedule and plan their day to meet the business needs. In addition to being part of a great team and doing things that will make a real difference to patients' lives, you will enjoy all the benefits that brings: Competitive salary based on experience A collaborative high performing work environment Performance based bonus Opportunity to join a fast growing and ambitious business 100% employer paid membership for Private Health Insurance Life Insurance 401k plan Diversity and Inclusion statement: At Cycle Pharmaceuticals, we are committed to creating an inclusive, respectful, positive and diverse workplace. We do not discriminate on the basis of race, colour, religion, gender, age, disability, or any other protected characteristic. We actively support and embrace diversity, and we are working to build a team that reflects a wide range of backgrounds and perspectives. We value your unique contributions and encourage you to join us in shaping a more inclusive future. If you require any reasonable adjustments - whether during the application process or in the workplace - we will be happy to support your needs. At Cycle, equality, inclusion, and respect are at the core of everything we do. We fully comply with all applicable employment laws, including those related to non-discrimination, work authorization, and employment eligibility verification.
    $29k-37k yearly est. 5d ago
  • Billing Representative - Collections

    Bridgeview Eye Partners 4.6company rating

    Patient access representative job in Maumee, OH

    With direction from the A/R and Collections Manager, the Collections Billing Representative will collect insurance monies due to Midwest Eye Consultants in a manner that is legal, professional, timely and within the guidelines of Midwest Eye Consultants, Medicare, Medicaid and all third-party payors. Locations: Maumee, OH ESSENTIAL RESPONSIBILITIES: Demonstrate and uphold the mission statement and values of Midwest Eye Consultants. Resolve insurance billing related issues with insurance companies in regards to facility and physician billing. Correct and re-bill insurance claims for payment per the billing guidelines of the payor. Resolve coding and claim discrepancies with insurance companies. Expedite payment from Medicare, Medicaid and third-party payors to reduce accounts receivable aging. Assist with billing questions from staff at all MWEC sites, by being a resource for insurance coverage and general insurance/software related questions. Respond to denied claims quickly and efficiently to ensure prompt payment. Communicate common denial errors to the Accounts Receivable and Collections Manager with suggested solutions to improve. Assist with the education of the office staff to improve collections performance. Perform any other related duties as assigned by Supervisor. OTHER RESPONSIBILITIES: Demonstrate knowledge of the content and context of billing forms and documents such as insurance remittances and HCFA forms. Maintain strong working knowledge of Medicare, Medicaid and third party coding, billing and collection policies, procedures and laws. Demonstrate a strong working knowledge of CPT and ICD-10 codes and competency regarding procedural, diagnosis and HCPC coding. Demonstrate knowledge of insurance companies' guidelines for claims preparation, billing and collections. Demonstrate a strong working knowledge of Compulink EyeMD and claims clearinghouse software. Work with ten-key calculators, computers and practice management software in a competent manner. Protect MWEC and its assets by following all billing and compliance guidelines, rules and regulations and never knowingly committing a fraudulent act. EDUCATION AND/OR EXPERIENCE: A minimum of one (1) year experience in patient services and or Medicare/Medical billing. Experience in Optometry/Ophthalmology billing preferred. COMPETENCIES: Communication skills Attention to detail Adaptability Customer service oriented Problem solving skills Integrity Confidentiality Decision-making skills Adaptable to change Stress tolerance PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines): Physical Activity: Talking, Hearing, Repetitive motion. Physical Requirements: Sedentary work. Involves sitting most of the time. The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. PERSONAL DEVELOPMENT: Demonstrate and maintain technical knowledge of the job and of related procedures and policies in order to provide high quality support to the department. This may involve participation in advanced training and/or certification in field as appropriate.
    $33k-39k yearly est. 39d ago
  • Patient Financial Advocate - Flower Hospital

    Promedica Shared Services

    Patient access representative job in Sylvania, OH

    Department: Patient Access Weekly Hours: 40 Status: Full time Shift: Days (United States of America) As a Patient Financial Advocate, you will ensure patients receiving services at ProMedica have been properly screened for financial responsibility and are informed of financial resources that are available. You will help patients complete the application process for any payer source including Medicaid, COBRA and all other public funding resources. You will coordinate with external vendors to ensure eligibility for possible insurance or government programs has been thoroughly reviewed and pursued. The above summary is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive. REQUIREMENTS Associate's degree in business or healthcare related field or equivalent combination of education and experience 2 years of progressive experience in a healthcare revenue cycle or clinical based department ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus. Benefits: We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It's what makes us one of the best places to work, and helps our employees live and work to their fullest potential. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact ************************ Equal Opportunity Employer/Drug-Free Workplace
    $30k-38k yearly est. Auto-Apply 18d ago
  • Care Coordinator

    Ohioans Home Healthcare & Hospice 3.2company rating

    Patient access representative job in Perrysburg, OH

    Location: Perrysburg, OH You make patient care your top priority. As a Care Coordinator at Ohioans Home Healthcare, your highly organized nature and detail-oriented approach are key assets in coordinating daily care for patients. In this administrative position at our Perrysburg offices, you'll schedule and manage the daily workload of caregiver staff as you coordinate care for patients. You will apply your strong assessment skills to evaluate patients referred to the agency, coordinate care between all disciplines and ensure the integrity of patient care and the quality experience we're known for. We'll rely on you to assign cases to RN case managers, manage staff productivity and play a key role as an informational resource for nurses in the field. Putting the care in your career Because we are invested in your career satisfaction, we provide: Stability: This is a full-time, in office position. Autonomy: Use your knowledge, skills and abilities to essentially direct the day of nursing staff and maintain the detailed daily patient care schedule. A Culture of Respect: Employee satisfaction is important for people who provide highly personalized care. Our culture attracts the best; in fact, 90% of our staff were referred from other employees. That speaks volumes about our reputation. Solid Support: You'll have all the resources you need to perform at the top of your game. We promote an open-door policy with access to executive management at all times, and a team of coworkers always willing to step up and pitch in. Excellent Training: Although autonomy is a benefit of this role, we still support your need for learning and development. That's why we provide training and education in order for you to maintain knowledge of new staff, and to notify management of any and all staffing needs or issues. Better Comp & Benefits: We offer competitive pay and excellent benefits that include a 401(k) plan, medical/dental/vision coverage, PTO, short-term disability, company-paid life insurance policy and much more. A provider and employer of choice Ohioans Home Healthcare is a Medicare and Medicaid Certified and CHAP-accredited skilled home health care agency serving 34 counties in Ohio and Southeast Michigan. We offer a wide range of coordinated services as we strive to meet every patient's needs with the highest level of care in a positive, safe and healing environment. For multiple years, we have been named to the Homecare Elite Top 500, presented to the top 25% of agencies across the country. We've also earned Top Workplace awards from Workforce Dynamics and the Toledo Blade , and have an A+ rating with the Better Business Bureau. Ohioans Home Healthcare is an equal opportunity employer. Requirements We are looking for candidates with: A high school diploma or GED; MA, CNA or medical background a plus Exceptional time-management and organizational skills MS Office proficiency, particularly Excel; DeVero EHR system a plus Ability to schedule and maintain contact with a large staff, as well as communicate with contracted companies (therapists) to ensure care coverage Knowledge of the home healthcare environment preferred This is an in-office position located in Perrysburg, OH #CC123
    $38k-55k yearly est. 21d ago
  • Patient Access Specialist

    Corewell Health

    Patient access representative job in Taylor, MI

    Under the direction of the Manager of Patient Access, this position is accountable for registering patients in an accurate and timely manner by obtaining individual identifying and biographical data following appropriate check-in processes. This position rotates departments (including but not limited to emergencies, outpatient, labs). Essential Functions Schedules appointments as deemed appropriate by the department and perform patient registration activities including pre-registration: obtaining insurance information, medical and demographic data, entry of appropriate diagnostic ICD-9 and/or ICD-10 CPT coding, and other information related to diagnostic procedures in order to ensure billing accuracy. Answer the phones and directs calls in a courteous and efficient manner. Relays information to patients and family members according to and following HIPAA Regulations. Prepares patient liability estimations for both pre-service/scheduled services and walk ins. The ability to prioritize work. Utilize effective communication skills to incorporate Corewell Health standards while providing service to patients, colleagues, other departments, and physician offices. Operates standard office equipment such as Microsoft systems, calculators, photocopiers, fax machines. Works with the Pre-service Center and/or physician's office to obtain or change authorizations required per Imaging protocols or script compliance. Transport and escort patients via wheelchair as needed Informs patients of delays in appointment times when requested. Call the physician/physician's office/Quest labs when patients arrive without a script or required labs. Qualifications Required High School Diploma or equivalent Preferred 1 year of relevant experience in customer service role or health care industry About Corewell Health As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. How Corewell Health cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance, pet insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status Primary Location SITE - Taylor Hospital - 10000 Telegraph Rd - Taylor Department Name Patient Registration Taylor - Corporate Employment Type Part time Shift Rotating (United States of America) Weekly Scheduled Hours 20 Hours of Work Variable Days Worked Variable Weekend Frequency Every other weekend CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling ************.
    $29k-36k yearly est. Auto-Apply 13d ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Patient access representative job in Ann Arbor, MI

    Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $17 - $20 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $17-20 hourly Auto-Apply 60d+ ago
  • Title and Registration Specialist I

    Lithia & Driveway

    Patient access representative job in Ann Arbor, MI

    Dealership:L0642 North Central Finance Center Title and Registration Specialist Employment Type: Full-time 9:00AM-6:00PM Drive Your Career Forward with Lithia & Driveway Suburban Chevrolet Cadillac of Ann Arbor is powered by Lithia! Lithia & Driveway (LAD) is a Fortune 500 company and one of the largest automotive retailers in North America, with nearly 450 dealerships across the U.S., Canada, and the U.K. Our Dealership Accounting teams are essential partners in our success, ensuring accuracy, consistency, and compliance across all financial operations. With a strong focus on collaboration, growth, and continuous improvement, we offer the tools and support you need to build a rewarding accounting career in a fast-paced, dynamic environment. Join us and be part of a team where your impact truly drives the business forward. With a mission of "Growth Powered by People," we are propelled by our colleagues and preferred by our customers, making Lithia & Driveway the leading automotive retailer in each of our markets. Our success is fueled by four core values: Earning Customers for Life Improving Constantly Taking Personal Ownership Having Fun Our entrepreneurial, high-performance culture sets us apart, and our philosophy is straightforward: assemble a team of passionate individuals and cultivate an environment that empowers colleagues to excel. We'd love to have you join us on our journey. What You'll Do: Review and analyze inbound and outbound vehicle title and registration documents for accuracy and submit them to the appropriate government agencies. Research and resolve vehicle title issues for both purchased and sold vehicles that have aged beyond 15 or 30 days respectively. Communicate directly with customers via chat, phone, and email to resolve registration/title issues and answer questions about purchase paperwork. Work directly with government personnel when needed to resolve registration or title discrepancies. Follow up with internal LAD personnel to correct issues identified during the purchase or sale process. Meet company-established benchmarks for accuracy, timeliness, cure rates, and efficiency. Apply effective strategies to diagnose and resolve administrative and occasionally complex issues in a timely manner. Perform additional tasks and responsibilities as needed to support the title and registration function. What You'll Bring: Strong attention to detail - essential for reviewing and processing title and registration documents accurately. Excellent communication skills - for interacting with customers, internal teams, and government personnel. Time management - to meet deadlines and performance standards. Active listening - to understand and resolve customer and administrative issues effectively. Critical thinking - for diagnosing and resolving both routine and complex title/registration problems. Ability to work independently - especially important in a role that requires self-motivation and accountability. Experience: 1+ years of experience in a vehicle dealership and/or processing vehicle registration paperwork is preferred. Notary helpful but not required. We Offer Best-in-Class Industry Benefits: The full salary range for this position is $35,000 - $55,000 annually. The anticipated starting pay for this role is $20-23/hr., based on factors such as skills, experience, and internal equity. Final compensation will be determined through the interview process and in accordance with applicable pay equity and transparency laws. Medical, Dental, and Vision Plans starting after 30 days Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Qualifications: High School graduate or equivalent required 18 years or older We are a drug-free workplace If you are ready for a change, if you are ready to learn more, grow more and do more than you've ever done before, apply today. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
    $35k-55k yearly Auto-Apply 2d ago
  • Patient Access Liaison UPLINZA Rare Disease - Ann Arbor MI

    Msccn

    Patient access representative job in Ann Arbor, MI

    ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. What you will do Let's do this. Let's change the world. In this vital role you will provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff, including physicians, nurses, office managers and executives. Strong knowledge and demonstrated history of access and reimbursement for buy and bill/infused pharmaceutical products is required. The PAL works in highly visible, strong team environment to provide exceptional customer service on all levels. The PAL will work with the patient, the physician and the Site of Care to educate on next steps required to gain access to therapy. The PAL will also work to maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy. The PAL will work with numerous internal teams, including Market Access, Medical Affairs, Advocacy, Marketing, and Site of Care to facilitate and improve patient access to insurance, medications, financial support, resources and more. Secure written or electronic patient HIPAA for patients in the assigned geography Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections Assess individual needs of the patient and develop an appropriate education and resource plan of action, considering the patient's family and team of healthcare providers to empower the patient to become their own advocate Educate the patient on UPLIZNA coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access Provide information on co-pay assistance programs, national foundations, and free drug programs by sharing information to patients as appropriate and needed Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Horizon rare disease therapies, common prior authorization requirements, and coding and billings requirements Provide access and reimbursement education based on the enrolled patient's UPLIZNA benefits to physician offices and sites of care Educate the physician office and/or SOC on UPLIZNA coverage based on the patient's benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access Investigate access challenges pre and post-infusion to include support for denied claims and claim reviews Partner with Safety and PV and report AE's and product complaints through medical information. Work closely with the Horizon cross functional team including Case Managers, the Site of Care team, market access, matrix partners and external vendors Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements Additional Qualifications/Responsibilities What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate degree and 2 years of patient services, and/or access and reimbursement, experience OR Master's degree and 4 years of patient services, and/or access and reimbursement, experience OR Bachelor's degree and 6 years of patient services, and/or access and reimbursement, experience Preferred Qualifications: Scientific background and ability to learn product and disease information. Nursing or other clinical background a plus Access and reimbursement for buy and bill products Orphan or Rare disease experience. Familiarity with HIPAA guidelines and FDA requirements. Familiarity with and Adherence to internal and OIG Compliance guidelines a must Ability to handle difficult patient cases and resolve hurdles. Ability to work in team environment and manage communication with case Liaisons and sales reps. Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment. Strong analytical skills and ability to report on meaningful activity in the region. Proficient in Microsoft Office. Professional, proactive demeanor. Strong interpersonal skills and strategic mindset. Excellent written and verbal communication skills. Potential for up to 50% travel, including some overnight and weekend commitments. Thrive What you can expect of us As we work to develop treatments that take care of others, we also work to care for our teammates' professional and personal growth and well-being. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications. Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including: Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan Stock-based long-term incentives Award-winning time-off plans and bi-annual company-wide shutdowns Flexible work models, including remote work arrangements, where possible Salary Range 178,336.00 USD - 201,298.00 USD
    $27k-39k yearly est. 20d ago
  • Patient Services Representative - WED/THURS/FRI

    Michigan Community Dental Clinics 4.5company rating

    Patient access representative job in Ypsilanti, MI

    Patient Services Representative WED/THURS/FRI Ypsilanti, MI Starting at $18 per hour About My Community Dental Centers At My Community Dental Centers, our mission centers around people. We build a passionate, mission-driven team dedicated to improving community health by providing quality dental care for all. We foster a supportive work environment where our Patient Service Representatives can grow and thrive, offering ample opportunities for mentorship, education, and career development. Founded in 2006, MCDC is committed to providing high-quality dental care to everyone, including those on Medicaid or without insurance across 28 centers in Michigan. If you're passionate about making a positive impact as a Patient Services Representative, we invite you to join our team! Patient Services Representative: Key Responsibilities As a valued member of our team, our Patient Services Representatives (PSR) play an integral role in creating lasting impressions that promote a positive patient experience. The PSR role is essential in building a patient-centric culture that fosters loyalty and trust within the communities we serve. * Greet patients and visitors professionally in-person and over telephone. * Coordinate effective scheduling and confirmation of appointments. * Assist in the coordination of incoming and outgoing patient referrals. * Ensure patient chart accuracy and the collection of required documentation and consents. * Verify patient insurance and eligibility, and collect payments as required. * Notify providers of patient arrivals and assist in presenting pertinent patient information. * Assist patients with the check-in and check-out process. * Confirm all future appointments and assist in scheduling follow-up treatment. * Maintain financial records and perform daily and weekly deposits. * Ensure compliance with MCDC policies, as well as State, Federal, and other regulatory agencies. You may be a good fit for ourp SR Patient Services Representative role if you possess: * Strong leadership, problem-solving and communication skills. * Ability to work with interruptions and to manage multiple priorities while meeting deadlines. * Ability to work unsupervised while maintaining a professional demeanor. * Computer skills i.e. Microsoft Word, Excel, Outlook, and Internet. * Ability to operate office equipment i.e. Calculator, fax, copier, scanner, credit card terminal, multiple phone lines. Qualifications: * High school graduate or equivalent. (Required) * Dental or customer service experience preferred. Visit our website to learn more about the benefits of working at MCDC: mydental.org/careers. My Community Dental Centers is an Equal Opportunity Employer. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, marital status, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
    $18 hourly Auto-Apply 8d ago
  • Patient Coordinator (Full Time)

    Schweiger Dermatology 3.9company rating

    Patient access representative job in Garden City, MI

    Schweiger Dermatology Group is one of the leading dermatology practices in the country with over 570 healthcare providers and over 170 offices in New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California. Schweiger Dermatology Group provides medical, cosmetic, and surgical dermatology services with over 1.5 million patient visits annually. Our mission is to create the Ultimate Patient Experience and a great working environment for our providers, support staff and all team members. Schweiger Dermatology Group has been included in the Inc. 5000 Fastest Growing Private Companies in America list for seven consecutive years. Schweiger Dermatology Group has also received Great Place to Work certification. To learn more, click here. Schweiger Dermatology Group's Ultimate Employee Experience: * Multiple office locations, find an opportunity near your home * Positive work environment with the tools to need to do your job and grow * Full time employees (30+ hours per week) are eligible for: * Medical (TeleHeath included), HSA/FSA, Dental, Vision on 1st of the month after hire date * 401K after 30 days of employment * Your birthday is an additional personal holiday * Company Sponsored Short Term Disability * Pre-tax savings available for public transit commuters * Part-time employees (less than 30 hours) are eligible for: * Dental and Vision on 1st of the month after date of hire * 401K after 30 days of employment * Employee discounts on Schweiger Dermatology Group skin care products & cosmetic services Job Summary: Full-Time Patient Coordinator at our Garden City Office. The Patient Coordinator executes all front office duties and provides support to patients, providers, and support staff. Open to no experience but has an interest in healthcare, teamwork experience, and detail oriented with a flexible schedule. Schedule: Full time, 30+ hours. Availability Monday through Friday with rotating Saturdays. Monday 1:00pm - 6:30pm, Tuesday 6:30am - 1:30pm, Wednesday 11:00am - 6:30pm, Thursday 6:30am - 1:00pm, and Friday 1:00pm - 7:30pm. Open Flexibility to help cover in a team environment is needed. Patient Coordinator/Medical Receptionist: * Proficiently and efficiently handle all incoming phone calls, scheduling-related tasks and online leads in a timely and knowledgeable fashion while creating a positive phone call experience for each caller. * Promote a professional and welcoming atmosphere to enhance quality of service and care offered to patients and for respective provider(s) * Understand provider to patient flow and anticipate provider's next steps to the best of their ability * Perform inventory responsibilities and stocking of supplies and equipment as requested * Attend all in-house training and continued education opportunities Qualifications: * Healthcare Experience is preferred. * Medical Receptionist Experience preferred. * Experience using EMR software and patient scheduling systems preferred. * Must be computer savvy and familiar with Microsoft Word, Excel and Outlook. * Strong communication, interpersonal, and organizational skills. * Excellent patient relation and customer services skills. * Must be professional, reliable and dedicated employee. * Prefer prior experience working in a dermatology / medical environment preferred. * Open availability to work during weekdays and weekends. Hourly Pay Rate: $16.50 - $18 Schweiger Dermatology Group, is an equal opportunity employer and does not discriminate in its hiring process with applicants, whether internal or external, because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender identity, disability, genetic information, veteran status, military status, application for military service or any other class per local, state or federal law. Schweiger Dermatology Group does not require vaccination for COVID-19 in order to be considered for employment; however, some state guidelines may require that we keep record of your vaccination status on file.
    $16.5-18 hourly Auto-Apply 12d ago
  • Experienced Patient Services Representative

    Ganger Dermatology

    Patient access representative job in Ann Arbor, MI

    Purpose: Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts. Call center and/or customer service experience preferred. If you're a caring, smart, hard-working, team-player with a passion for health and skin, please apply! Job Duties: Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays. Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area. Ensures availability of treatment information by filing and retrieving patient records. Maintains patient accounts by obtaining, recording, and updating personal and financial information. Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims. Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs. Protects patients' rights by maintaining confidentiality of personal and financial information. Maintains operations by following policies and procedures; reporting needed changes. Maintains the organization and cleanliness of the office. Contributes to team effort by accomplishing related results as needed. Cares deeply about patients and is always willing to go the extra mile Skills/Qualifications: Proficient Computer Skills, Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus, Team Player Please note: While you will be assigned a home office, this position requires the ability to be assigned shifts at other locations for coverage purposes. Saturday availability also required. Work expectation is 40h/week with overtime as needed.
    $29k-34k yearly est. Auto-Apply 5d ago
  • Therapy Registration Specialist

    Get Well. Get Moving Again

    Patient access representative job in Findlay, OH

    Summary: The Therapy Registration Specialist greets and assists patients while providing comprehensive administrative and registration support for the therapy clinics. This role focuses on creating a smooth, welcoming patient experience while ensuring accurate scheduling, insurance verification, and documentation to support efficient clinic flow and high-quality patient care. General Summary of Duties: (Other duties may be assigned.) Greet and engage patients and visitors in a prompt, courteous, and professional manner, both in person and over the phone; manage multi-line phone systems and direct calls appropriately Schedule, confirm, cancel, and reschedule therapy appointments while coordinating with therapists and other departments to optimize clinic flow Actively manage same-day and next-day appointment cancellations to maximize patient volume and minimize gaps in the schedule Check in patients and collect, verify, and update patient demographics, insurance, and billing information within the EHR/practice management system Create and maintain accurate patient charts and ensure required paperwork is issued, completed, and documented correctly Verify insurance eligibility, explain coverage and benefits, collect copays and deductibles, and assist patients with basic billing questions Obtain and manage insurance authorizations for therapy services, including assigning visits to authorizations and maintaining authorizations through payer portals Navigate payer portals to complete eligibility checks and online authorization maintenance Prepare daily work areas, manage administrative reports (e.g., waitlists, missed appointments), and assist with general office organization and filing Properly utilize EHR systems and remain current on required training, workflows, and documentation standards Communicate effectively with therapists and other departments to support efficient patient care and clinic operations Secure patient information and maintain strict confidentiality in accordance with HIPAA and organizational policies Assist with coverage of other staff as needed and support orientation and training of new employees when requested Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required Education and Training: High School diploma or equivalent required at minimum Experience in a medical, therapy, or related registration role preferred Familiarity with insurance processes, authorizations, and medical terminology preferred Physical Demands and Working Conditions/Requirements: Requires prolonged periods of sitting at a desk and working on a computer Ability to operate multi-line phone systems and standard office equipment Hearing and vision abilities within normal range, or corrected, to observe and communicate with patients and staff Ability to multitask and work efficiently in a fast-paced therapy clinic environment Position may involve front office, mid-office, and back office responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions Position Type and Expected Hours of Work: Full time: 40 hours minimum per week; overtime as needed Varied day shift hours on weekdays Travel Requirements: Minimal travel may be required to assist in coverage at satellite therapy location Full-time Benefits Health, Dental, and Vision Insurance 401k Plan, 3% Safe Harbor Non-Elective Employer Contribution Employer-provided $25,000 Group Life Insurance Voluntary Life Insurance Short-Term and Long-Term Disability Accident, Hospital, Critical Illness/Cancer Benefits Mileage Reimbursement for travel between office locations Certificate and Continuing Education Reimbursement Accrual Paid Time Off (up to 19 days off within 1st year) 6 Paid Holidays Per Year Closed on Major Holidays
    $25k-35k yearly est. 15d ago

Learn more about patient access representative jobs

How much does a patient access representative earn in Toledo, OH?

The average patient access representative in Toledo, OH earns between $26,000 and $41,000 annually. This compares to the national average patient access representative range of $27,000 to $41,000.

Average patient access representative salary in Toledo, OH

$33,000

What are the biggest employers of Patient Access Representatives in Toledo, OH?

The biggest employers of Patient Access Representatives in Toledo, OH are:
  1. The University of Toledo
  2. Nationwide Children's Hospital
  3. Utoledo Current Employee
  4. Ensemble Health Partners
  5. Cycle Pharmaceuticals
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