Patient information coordinator vs patient access representative

Differences between patient information coordinator and patient access representative duties and responsibilities

Patient information coordinator example responsibilities.

• Manage and track various holds on inventory: ship on quarantine; FDA hold; and quality hold.
• Verify patient insurance eligibility, and perform medical coding under ICD-9 and CPT code formats.
• Obtain and update demographic, emergency contact and insurance information, including referrals/authorizations on all patients as needed.
• Schedule radiology procedures using IMAGECAST.
• Enter ICD-9 and CPT-code information for billing purposes.
• Verify medical claims are appropriately code utilizing ICD-9 coding and make corrections, as necessary.
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Patient access representative example responsibilities.

• Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPPA and clinic.
• Conduct intensive screening of all Medicare, Medicaid and manage care patients for provider service eligibility.
• Educate eligible applicants about Medicaid manage care and how to access benefits in a manage care environment.
• Run internal reports to ensure ICD 9 and CPT procedure codes are accurate for billing for Medicare and Medicaid patients.
• Deliver quality customer service and compassion while obtaining demographic and financial data from patients seeking emergency medical services.
• Operate front desk check-in, preparation of charts, receive payments and balance books at the end of the day.
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