Patient information coordinator vs patient liaison

The differences between patient information coordinators and patient liaisons can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a patient information coordinator, becoming a patient liaison takes usually requires 2-4 years. Additionally, a patient information coordinator has an average salary of $43,908, which is higher than the $32,314 average annual salary of a patient liaison.

The top three skills for a patient information coordinator include patients, customer service and medical terminology. The most important skills for a patient liaison are patients, customer service, and medical terminology.

Patient information coordinator vs patient liaison overview

	Patient Information Coordinator	Patient Liaison
Yearly salary	$43,908	$32,314
Hourly rate	$21.11	$15.54
Growth rate	11%	-4%
Number of jobs	129,576	84,302
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 51%
Average age	45	40
Years of experience	12	4

Patient information coordinator vs patient liaison salary

Patient information coordinators and patient liaisons have different pay scales, as shown below.

	Patient Information Coordinator	Patient Liaison
Average salary	$43,908	$32,314
Salary range	Between $34,000 And $55,000	Between $24,000 And $42,000
Highest paying City	-	Boston, MA
Highest paying state	-	Massachusetts
Best paying company	-	Brigham and Women's Hospital
Best paying industry	-	Health Care

Differences between patient information coordinator and patient liaison education

There are a few differences between a patient information coordinator and a patient liaison in terms of educational background:

	Patient Information Coordinator	Patient Liaison
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Patient information coordinator vs patient liaison demographics

Here are the differences between patient information coordinators' and patient liaisons' demographics:

	Patient Information Coordinator	Patient Liaison
Average age	45	40
Gender ratio	Male, 13.2% Female, 86.8%	Male, 16.2% Female, 83.8%
Race ratio	Black or African American, 7.2% Unknown, 4.2% Hispanic or Latino, 16.7% Asian, 8.1% White, 62.5% American Indian and Alaska Native, 1.3%	Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	9%	7%

Differences between patient information coordinator and patient liaison duties and responsibilities

Patient information coordinator example responsibilities.

Manage and track various holds on inventory: ship on quarantine; FDA hold; and quality hold.
Verify patient insurance eligibility, and perform medical coding under ICD-9 and CPT code formats.
Obtain and update demographic, emergency contact and insurance information, including referrals/authorizations on all patients as needed.
Schedule radiology procedures using IMAGECAST.
Enter ICD-9 and CPT-code information for billing purposes.
Verify medical claims are appropriately code utilizing ICD-9 coding and make corrections, as necessary.

Patient liaison example responsibilities.

Provide support for emergencies by managing inappropriate behaviors, aggressive patients, CPR and persons in crisis.
Conduct all insurance verification and obtain authorization to treat sub-acute rehabilitation patients.
Attend Michigan state eligibility hearings, when necessary to assist and gain Medicaid disability benefits for patients.
Interview patients of hospital facility to obtain necessary documentation to secure Medicaid coverage as payment of inpatient hospital charges.
Set up payment plan, verify personal information per HIPAA guidelines.
Respect and maintain HIPPA and patient confidentiality and dignity of patients at all times.

Patient information coordinator vs patient liaison skills

Common patient information coordinator skills

Patients, 28%
Customer Service, 13%
Medical Terminology, 12%
Patient Flow, 11%
Office Equipment, 9%
Medical Billing, 7%

Common patient liaison skills

Patients, 37%
Customer Service, 16%
Medical Terminology, 4%
Health System, 3%
HIPAA, 3%
Surgery, 2%

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Healthcare Practitioner and Technical Industry
Patient Information Coordinator
Patient Information Coordinator vs Patient Liaison

Updated January 8, 2025

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