Patient representative vs account management representative

The differences between patient representatives and account management representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a patient representative and an account management representative. Additionally, an account management representative has an average salary of $46,765, which is higher than the $32,469 average annual salary of a patient representative.

The top three skills for a patient representative include patients, check-in and medical terminology. The most important skills for an account management representative are customer service, medical terminology, and data entry.

Patient representative vs account management representative overview

	Patient Representative	Account Management Representative
Yearly salary	$32,469	$46,765
Hourly rate	$15.61	$22.48
Growth rate	-4%	-4%
Number of jobs	137,803	222,957
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	4	4

What does a patient representative do?

A patient representative is responsible for assisting the patients with their health care needs by identifying their medical concerns, assessing their medical history, and referring them to the appropriate physicians or other medical professionals for immediate treatments and further examinations. Patient representatives verify the patients' insurance information, guiding them on filling out medical forms, processing payments for medical services, and updating them for the release of medical results. A patient representative must have excellent communication and organizational skills, especially when responding to patient's inquiries and concerns timely and accurately, and performing additional administrative and clerical tasks as needed.

What does an account management representative do?

An account management representative is in charge of overseeing client accounts, ensuring everything runs smoothly and efficiently. They may work directly with clients to answer inquiries, identify their needs, provide advice, and resolve any issues or concerns. An account management representative may also perform research and analysis to identify new business and client opportunities, generate leads, offer products and services, and develop account management and sales strategies. Moreover, they must maintain an active communication line with staff while enforcing the company's policies and regulations.

Patient representative vs account management representative salary

Patient representatives and account management representatives have different pay scales, as shown below.

	Patient Representative	Account Management Representative
Average salary	$32,469	$46,765
Salary range	Between $26,000 And $39,000	Between $27,000 And $78,000
Highest paying City	Boston, MA	Boston, MA
Highest paying state	Massachusetts	Massachusetts
Best paying company	University of California, Berkeley	Microsoft
Best paying industry	Non Profits	Government

Differences between patient representative and account management representative education

There are a few differences between a patient representative and an account management representative in terms of educational background:

	Patient Representative	Account Management Representative
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	University of Pennsylvania	Stanford University

Patient representative vs account management representative demographics

Here are the differences between patient representatives' and account management representatives' demographics:

	Patient Representative	Account Management Representative
Average age	40	40
Gender ratio	Male, 14.1% Female, 85.9%	Male, 31.7% Female, 68.3%
Race ratio	Black or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 22.2% Asian, 5.8% White, 53.5% American Indian and Alaska Native, 0.7%	Black or African American, 12.0% Unknown, 5.6% Hispanic or Latino, 18.9% Asian, 7.2% White, 55.5% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between patient representative and account management representative duties and responsibilities

Patient representative example responsibilities.

Code preoperative patients' surgical procedures according to surgeon's operative order by using CPT code book.
Develop physical and psychological rehabilitation programs for head trauma patients.
Assist uninsured and under-insure hospital patients in applying for government benefits including Medicaid and charity care programs.
Give patients preparations, take insurance information, and enter all necessary and relevant information into computer system.
Schedule appointments -Answered phones -provide care and compassion for patients -handle payments and maintain a proper transaction report daily
Greet patients upon arrival and pre-register visit ensuring patient does not have duplicate medical records.

Account management representative example responsibilities.

Market managed care plans to clients on Medicaid and public assistance.
Manage Facebook and patient communication programs.
Utilize ICD-9 and ICD-10 codes for the descriptions of veterans.
Research and apply COPT, ICD-9 and HCPC codes as needed.
Update fee schedules and specific CPT codes as needed.
Direct the support of new designs for their logistics aspects.

Patient representative vs account management representative skills

Common patient representative skills

Patients, 28%
Check-In, 8%
Medical Terminology, 5%
Patient Care, 5%
Insurance Verification, 4%
Patient Demographics, 3%

Common account management representative skills

Customer Service, 21%
Medical Terminology, 14%
Data Entry, 9%
Patients, 8%
Inpatient Admissions, 7%
Outpatient Services, 6%

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Office and Administrative Industry
Patient Representative
Patient Representative vs Account Management Representative

Updated January 8, 2025

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