Patient service associate vs associate customer service representative

The differences between patient service associates and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a patient service associate, becoming an associate customer service representative takes usually requires 6-12 months. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $31,992 average annual salary of a patient service associate.

The top three skills for a patient service associate include patients, customer service and medical terminology. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.

Patient service associate vs associate customer service representative overview

	Patient Service Associate	Associate Customer Service Representative
Yearly salary	$31,992	$35,215
Hourly rate	$15.38	$16.93
Growth rate	-4%	-4%
Number of jobs	96,748	199,751
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	4	12

What does a patient service associate do?

A patient service associate is responsible for providing high-quality care services to the patients, ensuring their satisfaction by assisting their medical needs and concerns. Patient service associates perform administrative duties, such as helping patients to fill-out forms, updating patients' information on the database, processing payments for medical procedures, storing patients' medical files, and monitoring the adequacy of medical tools and supplies. They may also conduct basic medical operations under the supervision of a physician or a health professional, adhering to strict protocols and regulations at all times to avoid hazards and health risks.

What does an associate customer service representative do?

An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.

Patient service associate vs associate customer service representative salary

Patient service associates and associate customer service representatives have different pay scales, as shown below.

	Patient Service Associate	Associate Customer Service Representative
Average salary	$31,992	$35,215
Salary range	Between $26,000 And $39,000	Between $26,000 And $46,000
Highest paying City	Boston, MA	Washington, DC
Highest paying state	Massachusetts	Massachusetts
Best paying company	Virginia Eye Institute	Deutsche Bank
Best paying industry	Health Care	Finance

Differences between patient service associate and associate customer service representative education

There are a few differences between a patient service associate and an associate customer service representative in terms of educational background:

	Patient Service Associate	Associate Customer Service Representative
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	University of Pennsylvania	-

Patient service associate vs associate customer service representative demographics

Here are the differences between patient service associates' and associate customer service representatives' demographics:

	Patient Service Associate	Associate Customer Service Representative
Average age	40	40
Gender ratio	Male, 18.2% Female, 81.8%	Male, 35.1% Female, 64.9%
Race ratio	Black or African American, 13.2% Unknown, 5.5% Hispanic or Latino, 19.0% Asian, 7.2% White, 54.4% American Indian and Alaska Native, 0.8%	Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between patient service associate and associate customer service representative duties and responsibilities

Patient service associate example responsibilities.

Verify patient's insurance eligibility and other pertinent information according to HIPAA regulations and hospital policies.
Screen uninsure patients for medicaid and other programs, complete medicaid applications for qualify applicants.
Interview patients and conduct an analysis of potential eligibility for Medicaid and hospital charity programs.
Obtain accurate and detail diagnostic, demographic and financial information for patients requesting emergency hospital services.
Limit experience in attending patients needs, while perform in accordance with existing regulatory and hospital standards.
Obtain all necessary documentation prior to surgery such as proof of identification, copy of insurance and require insurance referrals.

Associate customer service representative example responsibilities.

Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
Mail updated information to patients and providers regarding benefit changes.
Perform computer record searches; verify merchandise warranty and relay information to internal leadership.

Patient service associate vs associate customer service representative skills

Common patient service associate skills

Patients, 22%
Customer Service, 12%
Medical Terminology, 6%
Patient Care, 6%
Patient Service, 6%
HIPAA, 4%

Common associate customer service representative skills

Patients, 16%
Outbound Calls, 14%
Customer Inquiries, 7%
Customer Complaints, 7%
Inbound Calls, 6%
Customer Service, 5%

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Office and Administrative Industry
Patient Service Associate
Patient Service Associate vs Associate Customer Service Representative

Updated January 8, 2025

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