Patient services manager vs service director

The differences between patient services managers and service directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a patient services manager and a service director. Additionally, a service director has an average salary of $114,981, which is higher than the $69,729 average annual salary of a patient services manager.

The top three skills for a patient services manager include patients, patient care and patient service. The most important skills for a service director are patients, healthcare, and patient care.

Patient services manager vs service director overview

	Patient Services Manager	Service Director
Yearly salary	$69,729	$114,981
Hourly rate	$33.52	$55.28
Growth rate	28%	28%
Number of jobs	157,294	64,277
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 59%
Average age	47	47
Years of experience	6	6

What does a patient services manager do?

A patient services manager is responsible for providing high-quality medical services for the patients, implementing standard protocols and strict regulations to ensure the safety and security of the medical facility. Patient services managers monitor the adequacy of medical tools and materials, as well as inspecting the conditional efficiency of equipment and machinery. They also assist other medical professionals in performing procedures and administering medications for the patients. A patient services manager handles the departmental budget, allocating enough resources to support medical operations and functions.

What does a service director do?

A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.

Patient services manager vs service director salary

Patient services managers and service directors have different pay scales, as shown below.

	Patient Services Manager	Service Director
Average salary	$69,729	$114,981
Salary range	Between $41,000 And $117,000	Between $70,000 And $188,000
Highest paying City	Beverly, MA	San Francisco, CA
Highest paying state	Massachusetts	California
Best paying company	Sanofi Genzyme	Mayo Clinic
Best paying industry	Health Care	Technology

Differences between patient services manager and service director education

There are a few differences between a patient services manager and a service director in terms of educational background:

	Patient Services Manager	Service Director
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 59%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Patient services manager vs service director demographics

Here are the differences between patient services managers' and service directors' demographics:

	Patient Services Manager	Service Director
Average age	47	47
Gender ratio	Male, 23.4% Female, 76.6%	Male, 57.2% Female, 42.8%
Race ratio	Black or African American, 12.5% Unknown, 4.3% Hispanic or Latino, 14.3% Asian, 7.6% White, 60.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	12%	12%

Differences between patient services manager and service director duties and responsibilities

Patient services manager example responsibilities.

Manage the liquidity and oversight of assign hospital accounts, ensuring aging and recovery expectations are meet.
Confirm correct diagnosis codes and CPT codes are process to ensure accurate billing and filing of medical claims.
Adhere to JACHO and CMS regulatory standards.
Coordinate clerical staff training sessions in OSHA requirements.
Steer the strict adherence to JACHO, NYS-DOH and CMS regulatory guidelines.
Comply with practice policies including, but not limit to OSHA and HIPAA.

Service director example responsibilities.

Lead and manage implementation and customization of SharePoint to replace legacy document approval system and document filing system.
Lead the training program for child psychiatry residents.
Manage social medias (Weibo, Facebook and etc . )
Assist in managing client accounts by managing HVAC alignments and ensuring contractual requirements are meet.
Manage a staff of 280 FTE s and a management team of 6 in a union environment.
Manage all daily operations, both clinical and support, during and after Medicare trials to ensure long-term business viability.

Patient services manager vs service director skills

Common patient services manager skills

Patients, 21%
Patient Care, 13%
Patient Service, 11%
Customer Service, 7%
Tray Line, 6%
Food Service, 6%

Common service director skills

Patients, 12%
Healthcare, 10%
Patient Care, 10%
Customer Service, 9%
Oversight, 5%
Surgery, 4%

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Patient Services Manager
Patient Services Manager vs Service Director

Updated January 8, 2025

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