Phone agent vs call center representative

The differences between phone agents and call center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a phone agent and a call center representative. Additionally, a call center representative has an average salary of $31,549, which is higher than the $27,170 average annual salary of a phone agent.

The top three skills for a phone agent include customer service, troubleshoot and customer satisfaction. The most important skills for a call center representative are strong customer service, customer service, and patients.

Phone agent vs call center representative overview

	Phone Agent	Call Center Representative
Yearly salary	$27,170	$31,549
Hourly rate	$13.06	$15.17
Growth rate	-4%	-4%
Number of jobs	103,271	133,579
Job satisfaction	-	3
Most common degree	High School Diploma, 37%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

Phone agent vs call center representative salary

Phone agents and call center representatives have different pay scales, as shown below.

	Phone Agent	Call Center Representative
Average salary	$27,170	$31,549
Salary range	Between $21,000 And $33,000	Between $25,000 And $39,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between phone agent and call center representative education

There are a few differences between a phone agent and a call center representative in terms of educational background:

	Phone Agent	Call Center Representative
Most common degree	High School Diploma, 37%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Phone agent vs call center representative demographics

Here are the differences between phone agents' and call center representatives' demographics:

	Phone Agent	Call Center Representative
Average age	40	40
Gender ratio	Male, 35.9% Female, 64.1%	Male, 27.4% Female, 72.6%
Race ratio	Black or African American, 10.0% Unknown, 5.1% Hispanic or Latino, 20.4% Asian, 6.2% White, 57.7% American Indian and Alaska Native, 0.6%	Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between phone agent and call center representative duties and responsibilities

Phone agent example responsibilities.

Assist customers with DSL troubleshoot and minor pc issues preventing pc from connecting to internet.
Perform a variety of tasks including preparing PowerPoint presentations and spreadsheets, drafting e-mails or letters, organizing meeting/business luncheons.
Operate FedEx shipping system efficiently and accurately.

Call center representative example responsibilities.

Manage Facebook and patient communication programs.
Provide member eligibility and referral status information to patients adhering to HIPAA guidelines.
Follow all current Medicare, Medicaid and commercial insurance regulations and requirements to ensure continual compliance.
Document all relevant information regarding patients and providers while abiding by all HIPAA and associate patient confidentially requirements.
Navigate several screens and windows.
Install windows, doors, cabinets, flooring.

Phone agent vs call center representative skills

Common phone agent skills

Customer Service, 21%
Troubleshoot, 15%
Customer Satisfaction, 13%
Inbound Phone Calls, 8%
Customer Care, 8%
Outbound Calls, 7%

Common call center representative skills

Strong Customer Service, 80%
Customer Service, 4%
Patients, 2%
Data Entry, 2%
Troubleshoot, 1%
Inbound Phone Calls, 1%

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Office and Administrative Industry
Phone Agent
Phone Agent vs Call Center Representative

Updated January 8, 2025

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