Phone agent vs customer care representative

The differences between phone agents and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a phone agent and a customer care representative. Additionally, a customer care representative has an average salary of $32,912, which is higher than the $27,170 average annual salary of a phone agent.

The top three skills for a phone agent include customer service, troubleshoot and customer satisfaction. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Phone agent vs customer care representative overview

	Phone Agent	Customer Care Representative
Yearly salary	$27,170	$32,912
Hourly rate	$13.06	$15.82
Growth rate	-4%	-4%
Number of jobs	103,271	214,835
Job satisfaction	-	-
Most common degree	High School Diploma, 37%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Phone agent vs customer care representative salary

Phone agents and customer care representatives have different pay scales, as shown below.

	Phone Agent	Customer Care Representative
Average salary	$27,170	$32,912
Salary range	Between $21,000 And $33,000	Between $26,000 And $40,000
Highest paying City	-	Urban Honolulu, HI
Highest paying state	-	Hawaii
Best paying company	-	Philadelphia Corporation for Aging
Best paying industry	-	Automotive

Differences between phone agent and customer care representative education

There are a few differences between a phone agent and a customer care representative in terms of educational background:

	Phone Agent	Customer Care Representative
Most common degree	High School Diploma, 37%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Phone agent vs customer care representative demographics

Here are the differences between phone agents' and customer care representatives' demographics:

	Phone Agent	Customer Care Representative
Average age	40	40
Gender ratio	Male, 35.9% Female, 64.1%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 10.0% Unknown, 5.1% Hispanic or Latino, 20.4% Asian, 6.2% White, 57.7% American Indian and Alaska Native, 0.6%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between phone agent and customer care representative duties and responsibilities

Phone agent example responsibilities.

Assist customers with DSL troubleshoot and minor pc issues preventing pc from connecting to internet.
Perform a variety of tasks including preparing PowerPoint presentations and spreadsheets, drafting e-mails or letters, organizing meeting/business luncheons.
Operate FedEx shipping system efficiently and accurately.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Phone agent vs customer care representative skills

Common phone agent skills

Customer Service, 21%
Troubleshoot, 15%
Customer Satisfaction, 13%
Inbound Phone Calls, 8%
Customer Care, 8%
Outbound Calls, 7%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

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Office and Administrative Industry
Phone Agent
Phone Agent vs Customer Care Representative

Updated January 8, 2025

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