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The differences between practice managers and service directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a practice manager and a service director. Additionally, a service director has an average salary of $114,981, which is higher than the $107,374 average annual salary of a practice manager.
The top three skills for a practice manager include patients, patient care and customer service. The most important skills for a service director are patients, healthcare, and patient care.
| Practice Manager | Service Director | |
| Yearly salary | $107,374 | $114,981 |
| Hourly rate | $51.62 | $55.28 |
| Growth rate | 28% | 28% |
| Number of jobs | 38,196 | 64,277 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 59% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A practice manager is responsible for supervising daily operations, especially on the side of the medical industry. Practice managers monitor staffing needs, train new employees, and evaluate the employees' productivity and performance. They also enforce strict guidelines and procedures, ensuring that the processes adhere to the legal standards and regulatory requirements. Practice managers also maintain budget goals, creating cost estimates and expense reports. A practice manager must have strong communication, analytical, and critical-thinking skills, as well as comprehensive knowledge of the medical industry practices.
A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.
Practice managers and service directors have different pay scales, as shown below.
| Practice Manager | Service Director | |
| Average salary | $107,374 | $114,981 |
| Salary range | Between $65,000 And $175,000 | Between $70,000 And $188,000 |
| Highest paying City | Providence, RI | San Francisco, CA |
| Highest paying state | Rhode Island | California |
| Best paying company | Davis Wright Tremaine | Mayo Clinic |
| Best paying industry | Technology | Technology |
There are a few differences between a practice manager and a service director in terms of educational background:
| Practice Manager | Service Director | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 59% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between practice managers' and service directors' demographics:
| Practice Manager | Service Director | |
| Average age | 47 | 47 |
| Gender ratio | Male, 25.3% Female, 74.7% | Male, 57.2% Female, 42.8% |
| Race ratio | Black or African American, 11.9% Unknown, 4.3% Hispanic or Latino, 14.2% Asian, 7.9% White, 61.0% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 12% | 12% |