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The differences between product support representatives and business representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a product support representative, becoming a business representative takes usually requires 6-12 months. Additionally, a business representative has an average salary of $51,604, which is higher than the $36,865 average annual salary of a product support representative.
The top three skills for a product support representative include customer service, technical support and product knowledge. The most important skills for a business representative are customer service, patients, and powerpoint.
| Product Support Representative | Business Representative | |
| Yearly salary | $36,865 | $51,604 |
| Hourly rate | $17.72 | $24.81 |
| Growth rate | 10% | -4% |
| Number of jobs | 125,112 | 197,264 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 58% |
| Average age | 42 | 40 |
| Years of experience | 2 | 12 |
Product support representatives are skilled employees who are responsible for performing tasks related to product support services. These representatives must provide excellent customer service as well as technical and product support by responding to phone calls and emails of their customers. They must advise their customers on preventative maintenance and configurations that may negatively affect product performance. Product support representatives are also required to document all activities and communications about problems related to product support services and report them with the development team for solutions.
Typically working as a member of a company's sales team, a business representative offers products and services to customers through appointments or calls and correspondence, securing sales and customer satisfaction. Among their responsibilities include answering inquiries, processing payments, assisting clients in filling out forms, negotiating contracts, developing sales strategies, researching new business and client opportunities, and producing sales reports. Furthermore, as a business representative, it is essential to have a great understanding of the company's vision and mission, including its policies and regulations.
Product support representatives and business representatives have different pay scales, as shown below.
| Product Support Representative | Business Representative | |
| Average salary | $36,865 | $51,604 |
| Salary range | Between $24,000 And $56,000 | Between $36,000 And $73,000 |
| Highest paying City | Trenton, NJ | San Francisco, CA |
| Highest paying state | Rhode Island | Washington |
| Best paying company | Kronos Incorporated | Marathon Oil |
| Best paying industry | - | Finance |
There are a few differences between a product support representative and a business representative in terms of educational background:
| Product Support Representative | Business Representative | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | Stanford University | - |
Here are the differences between product support representatives' and business representatives' demographics:
| Product Support Representative | Business Representative | |
| Average age | 42 | 40 |
| Gender ratio | Male, 65.0% Female, 35.0% | Male, 45.5% Female, 54.5% |
| Race ratio | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.0% White, 56.5% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 21.2% Asian, 6.8% White, 54.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 7% |