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The differences between product support representatives and representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a product support representative, becoming a representative takes usually requires 6-12 months. Additionally, a product support representative has an average salary of $36,865, which is higher than the $36,023 average annual salary of a representative.
The top three skills for a product support representative include customer service, technical support and product knowledge. The most important skills for a representative are cleanliness, patients, and customer issues.
| Product Support Representative | Representative | |
| Yearly salary | $36,865 | $36,023 |
| Hourly rate | $17.72 | $17.32 |
| Growth rate | 10% | -4% |
| Number of jobs | 125,112 | 252,761 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 53% |
| Average age | 42 | 40 |
| Years of experience | 2 | 12 |
Product support representatives are skilled employees who are responsible for performing tasks related to product support services. These representatives must provide excellent customer service as well as technical and product support by responding to phone calls and emails of their customers. They must advise their customers on preventative maintenance and configurations that may negatively affect product performance. Product support representatives are also required to document all activities and communications about problems related to product support services and report them with the development team for solutions.
Representatives are lawmakers who represent the people in a specific district. They run for office to represent their districts in their hometown or their current place of living. Representatives are usually charismatic and good communicators. These characteristics are especially important during campaign and election periods. Representatives should be able to capture the hearts of the voters through their planned projects and advocacies. They are then elected by their constituents. Upon election, representatives author bills that will eventually be passed into law should it be approved by the majority of the congress. They also vote on the passage of bills authored by other representatives. They also participate in discussions and debates regarding different bills, issues, and laws. Representatives are expected to vote according to their conscience and in consideration of the voice of their constituents.
Product support representatives and representatives have different pay scales, as shown below.
| Product Support Representative | Representative | |
| Average salary | $36,865 | $36,023 |
| Salary range | Between $24,000 And $56,000 | Between $23,000 And $55,000 |
| Highest paying City | Trenton, NJ | Washington, DC |
| Highest paying state | Rhode Island | New York |
| Best paying company | Kronos Incorporated | |
| Best paying industry | - | Transportation |
There are a few differences between a product support representative and a representative in terms of educational background:
| Product Support Representative | Representative | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | Stanford University | - |
Here are the differences between product support representatives' and representatives' demographics:
| Product Support Representative | Representative | |
| Average age | 42 | 40 |
| Gender ratio | Male, 65.0% Female, 35.0% | Male, 41.8% Female, 58.2% |
| Race ratio | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.0% White, 56.5% American Indian and Alaska Native, 0.4% | Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 7% |