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The differences between receptionist/customer services and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a receptionist/customer service and a customer service trainer. Additionally, a customer service trainer has an average salary of $32,452, which is higher than the $30,604 average annual salary of a receptionist/customer service.
The top three skills for a receptionist/customer service include customer service, phone calls and data entry. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Receptionist/Customer Service | Customer Service Trainer | |
| Yearly salary | $30,604 | $32,452 |
| Hourly rate | $14.71 | $15.60 |
| Growth rate | -4% | -4% |
| Number of jobs | 216,587 | 235,862 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 35% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization. These are employees who serve as administrative or office support. They take responsibility for digital communication. It is their job to coordinate the front desk activities such as redirecting phone calls and distributing correspondence. They should be equipped with skills like attention to detail, dependability, and communication skills.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Receptionist/customer services and customer service trainers have different pay scales, as shown below.
| Receptionist/Customer Service | Customer Service Trainer | |
| Average salary | $30,604 | $32,452 |
| Salary range | Between $25,000 And $37,000 | Between $25,000 And $40,000 |
| Highest paying City | Billerica, MA | Tacoma, WA |
| Highest paying state | Minnesota | Alaska |
| Best paying company | Uline | Salesforce |
| Best paying industry | Manufacturing | Telecommunication |
There are a few differences between a receptionist/customer service and a customer service trainer in terms of educational background:
| Receptionist/Customer Service | Customer Service Trainer | |
| Most common degree | High School Diploma, 35% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between receptionist/customer services' and customer service trainers' demographics:
| Receptionist/Customer Service | Customer Service Trainer | |
| Average age | 40 | 40 |
| Gender ratio | Male, 8.0% Female, 92.0% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 10.7% Unknown, 5.2% Hispanic or Latino, 25.4% Asian, 6.1% White, 51.9% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |