Regional information technology director vs service delivery manager

Differences between regional information technology director and service delivery manager duties and responsibilities

Regional information technology director example responsibilities.

• Manage Avaya VoIP systems in Los Angeles and Irwindale.
• Manage all facets of infrastructure, ERP and telephony systems.
• Manage the SLA requirements for technical staff to comply regarding users expectations.
• Spearhead an initiative to strengthen security controls, guidelines, and governance procedures for managing sensitive data.
• Promote SOX compliance and ensure audit requirements are met across the board.
• Plan and deploy a sophisticate network of dedicate voice/data (VoIP) circuits.
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Service delivery manager example responsibilities.

• Manage and maintain VCE Vblock, Cisco networking, EMC storage, and VMware server / desktop infrastructure.
• Manage internal global IPVPN network services, comprise of approximately 1.6K routers / switches / Wi-Fi access points.
• Manage the back office PBX for VoIP customers which includes porting of phones and ordering new hardware from 3rd party vendors.
• Leverage the SDLC incremental release model to manage the design and implementation of a new integrate billing and check processing system.
• Manage and execute ERP implementation and optimization work.
• Manage virtualization of two data centers and 72 disparate satellite locations.
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