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Retention representative vs business representative

The differences between retention representatives and business representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a retention representative and a business representative. Additionally, a business representative has an average salary of $51,604, which is higher than the $50,753 average annual salary of a retention representative.

The top three skills for a retention representative include product knowledge, customer service and outbound calls. The most important skills for a business representative are customer service, patients, and powerpoint.

Retention representative vs business representative overview

Retention RepresentativeBusiness Representative
Yearly salary$50,753$51,604
Hourly rate$24.40$24.81
Growth rate-4%-4%
Number of jobs220,352197,264
Job satisfaction--
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 58%
Average age4040
Years of experience1212

Retention representative vs business representative salary

Retention representatives and business representatives have different pay scales, as shown below.

Retention RepresentativeBusiness Representative
Average salary$50,753$51,604
Salary rangeBetween $40,000 And $63,000Between $36,000 And $73,000
Highest paying CitySan Francisco, CASan Francisco, CA
Highest paying stateCaliforniaWashington
Best paying companyForwardMarathon Oil
Best paying industryTechnologyFinance

Differences between retention representative and business representative education

There are a few differences between a retention representative and a business representative in terms of educational background:

Retention RepresentativeBusiness Representative
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 58%
Most common majorBusinessBusiness
Most common college--

Retention representative vs business representative demographics

Here are the differences between retention representatives' and business representatives' demographics:

Retention RepresentativeBusiness Representative
Average age4040
Gender ratioMale, 38.5% Female, 61.5%Male, 45.5% Female, 54.5%
Race ratioBlack or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 21.1% Asian, 6.1% White, 54.9% American Indian and Alaska Native, 0.7%Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 21.2% Asian, 6.8% White, 54.1% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between retention representative and business representative duties and responsibilities

Retention representative example responsibilities.

  • Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
  • Demonstrate superb organizational and multitasking abilities
  • Demonstrate superb organizational and multitasking abilities

Business representative example responsibilities.

  • Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
  • Verify ICD-9 to physician's diagnosis; insure correct CPT codes and level of service are going out on claims.
  • Handle incoming calls to investigate and troubleshoot network and hardware concerns that align with company expectations of quality.
  • Utilize multiple internal information systems and applications to troubleshoot hardware issues.
  • Verify all new and returning patients' insurance coverage and eligibility when reviewing patient registration.
  • Obtain and verify accurate and complete patient demographic information, appropriately schedule patients according to center and insurance guidelines.
    • Show more

Retention representative vs business representative skills

Common retention representative skills
  • Product Knowledge, 22%
  • Customer Service, 15%
  • Outbound Calls, 7%
  • CSG, 5%
  • Customer Retention, 4%
  • Customer Accounts, 4%
Common business representative skills
  • Customer Service, 13%
  • Patients, 12%
  • PowerPoint, 8%
  • Business Development, 7%
  • Financial Services, 6%
  • Inbound Calls, 5%

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Updated January 8, 2025

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