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Retention representative vs customer service representative

The differences between retention representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a retention representative and a customer service representative. Additionally, a retention representative has an average salary of $50,753, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for a retention representative include product knowledge, customer service and outbound calls. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Retention representative vs customer service representative overview

Retention RepresentativeCustomer Service Representative
Yearly salary$50,753$32,260
Hourly rate$24.40$15.51
Growth rate-4%-4%
Number of jobs220,352209,515
Job satisfaction-4
Most common degreeBachelor's Degree, 37%High School Diploma, 33%
Average age4040
Years of experience1212

Retention representative vs customer service representative salary

Retention representatives and customer service representatives have different pay scales, as shown below.

Retention RepresentativeCustomer Service Representative
Average salary$50,753$32,260
Salary rangeBetween $40,000 And $63,000Between $25,000 And $41,000
Highest paying CitySan Francisco, CADes Moines, WA
Highest paying stateCaliforniaWashington
Best paying companyForwardOracle
Best paying industryTechnologyInsurance

Differences between retention representative and customer service representative education

There are a few differences between a retention representative and a customer service representative in terms of educational background:

Retention RepresentativeCustomer Service Representative
Most common degreeBachelor's Degree, 37%High School Diploma, 33%
Most common majorBusinessBusiness
Most common college--

Retention representative vs customer service representative demographics

Here are the differences between retention representatives' and customer service representatives' demographics:

Retention RepresentativeCustomer Service Representative
Average age4040
Gender ratioMale, 38.5% Female, 61.5%Male, 30.5% Female, 69.5%
Race ratioBlack or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 21.1% Asian, 6.1% White, 54.9% American Indian and Alaska Native, 0.7%Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between retention representative and customer service representative duties and responsibilities

Retention representative example responsibilities.

  • Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
  • Demonstrate superb organizational and multitasking abilities
  • Demonstrate superb organizational and multitasking abilities

Customer service representative example responsibilities.

  • Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
  • Maintain cleanliness and safety and assist patients as necessary.
  • Operate POS system and maintain exceptional and consistent customer service.
  • Exercise proofreading and basic math skills to maintain quality control over documents process
  • Work in customer service department entering information into customer relationship management (CRM).
  • Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.
    • Show more

Retention representative vs customer service representative skills

Common retention representative skills
  • Product Knowledge, 22%
  • Customer Service, 15%
  • Outbound Calls, 7%
  • CSG, 5%
  • Customer Retention, 4%
  • Customer Accounts, 4%
Common customer service representative skills
  • Cleanliness, 10%
  • POS, 7%
  • Data Entry, 6%
  • Sales Floor, 6%
  • Customer Service, 5%
  • Home Health, 5%

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Updated January 8, 2025

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