Sales administrator vs customer service administrator

The differences between sales administrators and customer service administrators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a sales administrator, becoming a customer service administrator takes usually requires 6-12 months. Additionally, a sales administrator has an average salary of $41,404, which is higher than the $35,824 average annual salary of a customer service administrator.

The top three skills for a sales administrator include customer service, sales support and powerpoint. The most important skills for a customer service administrator are strong customer service, data entry, and post sales.

Sales administrator vs customer service administrator overview

	Sales Administrator	Customer Service Administrator
Yearly salary	$41,404	$35,824
Hourly rate	$19.91	$17.22
Growth rate	5%	-4%
Number of jobs	82,712	247,315
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 45%
Average age	46	40
Years of experience	8	12

What does a sales administrator do?

A sales administrator supports sales representatives to make customer deals. Aside from that, tasks such as answering customer queries, checking stock availability, processing deliveries, sending out invoices, and maintaining records and databases are a sales administrator's duties. Overall, a sales administrator focuses on orders, communicating to customers via telephone or face-to-face, invoicing, targeting sales, and record keeping.

What does a customer service administrator do?

Customer service administrators supervise people in performing customer service and relations. They manage customer inquiries and oversee customer service representative needs and requirements. In carrying out their job, they function as the middlemen between customers and the company. Their job requires strong communication and clerical skills. They are expected to have a mindset focused on customers while being polite, helpful, and patient. Among their other responsibilities include sales promotion, answering phone calls, handling complaints and inquiries, and adherence to team goals and budget.

Sales administrator vs customer service administrator salary

Sales administrators and customer service administrators have different pay scales, as shown below.

	Sales Administrator	Customer Service Administrator
Average salary	$41,404	$35,824
Salary range	Between $29,000 And $58,000	Between $28,000 And $45,000
Highest paying City	San Francisco, CA	Fremont, CA
Highest paying state	California	Alaska
Best paying company	KLA	Westinghouse Appliances Australia
Best paying industry	Technology	Technology

Differences between sales administrator and customer service administrator education

There are a few differences between a sales administrator and a customer service administrator in terms of educational background:

	Sales Administrator	Customer Service Administrator
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	University of Southern California	-

Sales administrator vs customer service administrator demographics

Here are the differences between sales administrators' and customer service administrators' demographics:

	Sales Administrator	Customer Service Administrator
Average age	46	40
Gender ratio	Male, 21.0% Female, 79.0%	Male, 20.3% Female, 79.7%
Race ratio	Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%	Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 21.5% Asian, 6.8% White, 54.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between sales administrator and customer service administrator duties and responsibilities

Sales administrator example responsibilities.

Manage distributor accounts including inventory management, allocations, and communicating internally with purchasing, logistics, finance and shipping departments.
Work with operations to expedite deliveries, or track shipments as requested by customer.
Confer with sales, shipping, and warehouse to expedite or trace missing or delay shipments.
Publish POS materials and create correspondence to distributors for seasonal promotion items.
Design and produce consumer/distributor incentive programs, POS materials and retail display systems.
Manage distributor accounts including inventory management, allocations, and communicating internally with purchasing, logistics, finance and shipping departments.

Customer service administrator example responsibilities.

Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
Manage cleanliness and organization of work area and equipment.
Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
Coordinate communications product deliveries with internal production managers, shipping department and freight forwarders to ensure contract and U.S. export compliance.

Sales administrator vs customer service administrator skills

Common sales administrator skills

Customer Service, 37%
Sales Support, 13%
PowerPoint, 5%
Data Entry, 5%
CRM, 4%
Salesforce, 4%

Common customer service administrator skills

Strong Customer Service, 22%
Data Entry, 11%
Post Sales, 5%
Customer Inquiries, 5%
Purchase Orders, 3%
PowerPoint, 3%

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Executive Management Industry
Sales Administrator
Sales Administrator vs Customer Service Administrator

Updated January 8, 2025

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