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The differences between sales support technicians and software support technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a sales support technician, becoming a software support technician takes usually requires 1-2 years. Additionally, a software support technician has an average salary of $79,670, which is higher than the $59,559 average annual salary of a sales support technician.
The top three skills for a sales support technician include customer service, product knowledge and inbound calls. The most important skills for a software support technician are customer service, troubleshoot, and java.
| Sales Support Technician | Software Support Technician | |
| Yearly salary | $59,559 | $79,670 |
| Hourly rate | $28.63 | $38.30 |
| Growth rate | 4% | 10% |
| Number of jobs | 177,065 | 117,059 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 59% |
| Average age | 47 | 42 |
| Years of experience | 4 | 2 |
Sales support technicians and software support technicians have different pay scales, as shown below.
| Sales Support Technician | Software Support Technician | |
| Average salary | $59,559 | $79,670 |
| Salary range | Between $33,000 And $106,000 | Between $55,000 And $113,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | Connecticut | California |
| Best paying company | Apple | RSM US |
| Best paying industry | - | Finance |
There are a few differences between a sales support technician and a software support technician in terms of educational background:
| Sales Support Technician | Software Support Technician | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 59% |
| Most common major | Business | Computer Science |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between sales support technicians' and software support technicians' demographics:
| Sales Support Technician | Software Support Technician | |
| Average age | 47 | 42 |
| Gender ratio | Male, 76.4% Female, 23.6% | Male, 73.8% Female, 26.2% |
| Race ratio | Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.1% Asian, 5.1% White, 73.0% American Indian and Alaska Native, 0.2% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 12.4% White, 54.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 6% | 11% |