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Senior manager infrastructure vs senior service manager

The differences between senior managers infrastructure and senior service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a senior manager infrastructure and a senior service manager. Additionally, a senior manager infrastructure has an average salary of $135,642, which is higher than the $129,065 average annual salary of a senior service manager.

The top three skills for a senior manager infrastructure include cloud, architecture and azure. The most important skills for a senior service manager are project management, client relationships, and business development.

Senior manager infrastructure vs senior service manager overview

Senior Manager InfrastructureSenior Service Manager
Yearly salary$135,642$129,065
Hourly rate$65.21$62.05
Growth rate16%16%
Number of jobs71,131200,790
Job satisfaction--
Most common degreeBachelor's Degree, 69%Bachelor's Degree, 68%
Average age4747
Years of experience88

What does a senior manager infrastructure do?

In the information technology (IT) industry, a senior manager infrastructure is primarily in charge of spearheading and overseeing the efforts to maintain and develop a company's IT systems and networks. They must supervise a team of IT engineers and specialists, set goals and objectives, manage the budgets and schedules, liaise with key suppliers, and monitor the progress of different projects, implementing corrective measures as needed. Furthermore, as a senior manager, it is essential to lead and serve as a mentor to the workforce, coordinating them for a smooth and efficient workflow.

What does a senior service manager do?

Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.

Senior manager infrastructure vs senior service manager salary

Senior managers infrastructure and senior service managers have different pay scales, as shown below.

Senior Manager InfrastructureSenior Service Manager
Average salary$135,642$129,065
Salary rangeBetween $98,000 And $186,000Between $92,000 And $179,000
Highest paying CitySan Francisco, CASan Francisco, CA
Highest paying stateCaliforniaCalifornia
Best paying companyNVIDIANVIDIA
Best paying industryHospitalityProfessional

Differences between senior manager infrastructure and senior service manager education

There are a few differences between a senior manager infrastructure and a senior service manager in terms of educational background:

Senior Manager InfrastructureSenior Service Manager
Most common degreeBachelor's Degree, 69%Bachelor's Degree, 68%
Most common majorComputer ScienceBusiness
Most common collegeCarnegie Mellon UniversityCarnegie Mellon University

Senior manager infrastructure vs senior service manager demographics

Here are the differences between senior managers infrastructure' and senior service managers' demographics:

Senior Manager InfrastructureSenior Service Manager
Average age4747
Gender ratioMale, 92.2% Female, 7.8%Male, 66.8% Female, 33.2%
Race ratioBlack or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.7% Asian, 12.8% White, 65.6% American Indian and Alaska Native, 0.2%Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.6% White, 65.2% American Indian and Alaska Native, 0.2%
LGBT Percentage11%11%

Differences between senior manager infrastructure and senior service manager duties and responsibilities

Senior manager infrastructure example responsibilities.

  • Achieve the migration of all storage to new SAN technology.
  • Manage cloud computing, as well as mobile technology access and security initiatives and direct several internal departments.
  • Manage initial SAN deployment providing increase storage capacity with dynamic storage management, storage-level replication and improve performance.
  • Monitor and support VMware ESX cluster with EMC CX3 SAN.
  • Conduct evaluation research and POC testing with recommendations to the senior management on server and desktop virtualization technologies from several vendors.
  • Deploy from VMware templates or from hardcopy documentation for physical instances.
  • Show more

Senior service manager example responsibilities.

  • Manage revenue and expenses for budget to meet shareholder KPI metrics.
  • Ensure SLA compliance, manage escalations and build solutions to respond to new requirements.
  • Develop a robust PMO framework and manage the responsibilities for the SunGard project team.
  • Identify investment opportunities and manage investment product fund to ensure excess ROI and minimize carryover losses.
  • Manage agile development scrums teams through sprint development, hardening, integration and QA testing (standard SDLC).
  • Manage relationship and services provisioning with off-shore partners in India that develop a portfolio of tools which are deployed globally.
  • Show more

Senior manager infrastructure vs senior service manager skills

Common senior manager infrastructure skills
  • Cloud, 11%
  • Architecture, 8%
  • Azure, 6%
  • Project Management, 6%
  • AWS, 5%
  • SR, 4%
Common senior service manager skills
  • Project Management, 7%
  • Client Relationships, 7%
  • Business Development, 6%
  • Cloud, 5%
  • Email Marketing, 4%
  • Customer Service, 4%

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