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Server technician vs information technology/support technician

The differences between server technicians and information technology/support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a server technician and an information technology/support technician. Additionally, a server technician has an average salary of $55,884, which is higher than the $45,591 average annual salary of an information technology/support technician.

The top three skills for a server technician include customer service, troubleshoot and windows server. The most important skills for an information technology/support technician are customer service, troubleshoot, and computer system.

Server technician vs information technology/support technician overview

Server TechnicianInformation Technology/Support Technician
Yearly salary$55,884$45,591
Hourly rate$26.87$21.92
Growth rate5%10%
Number of jobs134,665161,748
Job satisfaction--
Most common degreeBachelor's Degree, 45%Bachelor's Degree, 51%
Average age4342
Years of experience22

What does a server technician do?

Server technicians are information technology (IT) professionals who are responsible for installing, maintaining, and troubleshooting the server systems of an IT organization. These technicians must manage both Unix and Windows-based systems to ensure reliability and stability for the clients. They are required to manage data center hardware by providing total diagnosis and repair on hardware issues. Server technicians must also perform regular backups for the organization's server while providing technical support to follow up inquiries and problems on system servers.

What does an information technology/support technician do?

An information technology (IT) support technician is an individual who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.

Server technician vs information technology/support technician salary

Server technicians and information technology/support technicians have different pay scales, as shown below.

Server TechnicianInformation Technology/Support Technician
Average salary$55,884$45,591
Salary rangeBetween $32,000 And $94,000Between $31,000 And $66,000
Highest paying CityDaly City, CASan Francisco, CA
Highest paying stateCaliforniaPennsylvania
Best paying companyAmdMicrosoft
Best paying industry-Technology

Differences between server technician and information technology/support technician education

There are a few differences between a server technician and an information technology/support technician in terms of educational background:

Server TechnicianInformation Technology/Support Technician
Most common degreeBachelor's Degree, 45%Bachelor's Degree, 51%
Most common majorComputer ScienceComputer Science
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Server technician vs information technology/support technician demographics

Here are the differences between server technicians' and information technology/support technicians' demographics:

Server TechnicianInformation Technology/Support Technician
Average age4342
Gender ratioMale, 88.8% Female, 11.2%Male, 85.4% Female, 14.6%
Race ratioBlack or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 9.7% White, 63.6% American Indian and Alaska Native, 0.3%Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 13.2% White, 54.6% American Indian and Alaska Native, 0.4%
LGBT Percentage9%11%

Differences between server technician and information technology/support technician duties and responsibilities

Server technician example responsibilities.

  • Manage and deploy Citrix server farms.
  • Manage DHCP scopes, options for district servers.
  • Configure, install and manage virtual machines on Linux servers.
  • Work extensively installing, configuring and managing VMWare and Microsoft virtual platforms.
  • Manage firewalls, endpoint encryption and other communications and systems security devices for large scale networks across distinct complicate infrastructure.
  • Provide technical support for servers, thin clients, personal computers, printers, routers, switches and other network equipment.
  • Show more

Information technology/support technician example responsibilities.

  • Manage DHCP entries, assign and reserve IP addresses for different sites and locations.
  • Manage companies ShoreTel VoIP telephone system.
  • Manage and maintain network peripherals including printers, workstations and network connections.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Furnish technical assistance with VoIP system maintenance.
  • Use SCCM to remotely support and install software allowing for a reduction in troubleshooting times.
  • Show more

Server technician vs information technology/support technician skills

Common server technician skills
  • Customer Service, 18%
  • Troubleshoot, 7%
  • Windows Server, 5%
  • Linux, 5%
  • PC, 4%
  • Switches, 3%
Common information technology/support technician skills
  • Customer Service, 12%
  • Troubleshoot, 9%
  • Computer System, 6%
  • Desk Support, 5%
  • Phone Calls, 4%
  • Remote Desktop, 3%

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