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The differences between server technicians and technical support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a server technician and a technical support technician. Additionally, a server technician has an average salary of $55,884, which is higher than the $40,210 average annual salary of a technical support technician.
The top three skills for a server technician include customer service, troubleshoot and windows server. The most important skills for a technical support technician are customer service, technical support, and patients.
| Server Technician | Technical Support Technician | |
| Yearly salary | $55,884 | $40,210 |
| Hourly rate | $26.87 | $19.33 |
| Growth rate | 5% | 10% |
| Number of jobs | 134,665 | 165,677 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 40% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
Server technicians are information technology (IT) professionals who are responsible for installing, maintaining, and troubleshooting the server systems of an IT organization. These technicians must manage both Unix and Windows-based systems to ensure reliability and stability for the clients. They are required to manage data center hardware by providing total diagnosis and repair on hardware issues. Server technicians must also perform regular backups for the organization's server while providing technical support to follow up inquiries and problems on system servers.
Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.
Server technicians and technical support technicians have different pay scales, as shown below.
| Server Technician | Technical Support Technician | |
| Average salary | $55,884 | $40,210 |
| Salary range | Between $32,000 And $94,000 | Between $24,000 And $64,000 |
| Highest paying City | Daly City, CA | Philadelphia, PA |
| Highest paying state | California | Pennsylvania |
| Best paying company | Amd | Ropes & Gray |
| Best paying industry | - | Finance |
There are a few differences between a server technician and a technical support technician in terms of educational background:
| Server Technician | Technical Support Technician | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 40% |
| Most common major | Computer Science | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between server technicians' and technical support technicians' demographics:
| Server Technician | Technical Support Technician | |
| Average age | 43 | 42 |
| Gender ratio | Male, 88.8% Female, 11.2% | Male, 66.7% Female, 33.3% |
| Race ratio | Black or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 9.7% White, 63.6% American Indian and Alaska Native, 0.3% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |