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The differences between service agents and bilingual customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service agent and a bilingual customer service. Additionally, a bilingual customer service has an average salary of $32,388, which is higher than the $29,769 average annual salary of a service agent.
The top three skills for a service agent include regular maintenance, customer service and credit card. The most important skills for a bilingual customer service are data entry, strong customer service, and excellent organizational.
| Service Agent | Bilingual Customer Service | |
| Yearly salary | $29,769 | $32,388 |
| Hourly rate | $14.31 | $15.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 218,795 | 201,631 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service agent is an individual whose primary function is to provide a friendly service to internal and external customers about the organization's products and services. An agent should be people-oriented, highly motivated with a positive and friendly attitude. Although an agent usually works in a call center, an agent can communicate in various ways, such as the telephone or often face to face. The minimum educational requirement of being a service agent is a high school diploma; however, the customer service experience is a plus.
In bilingual customer service, a representative specializes in responding to calls using English or another foreign language that the customer prefers. Among their primary responsibilities include assisting customers and addressing any inquiries, concerns, or issues that they may raise. Aside from this, a representative may also recommend or sell products, process refunds or payments, and conduct surveys or polls. Furthermore, a representative needs to build rapport with customers to secure sales or create a substantial client base.
Service agents and bilingual customer services have different pay scales, as shown below.
| Service Agent | Bilingual Customer Service | |
| Average salary | $29,769 | $32,388 |
| Salary range | Between $22,000 And $38,000 | Between $26,000 And $39,000 |
| Highest paying City | Boston, MA | Minneapolis, MN |
| Highest paying state | Massachusetts | Alaska |
| Best paying company | Vestas Blades America | Uline |
| Best paying industry | Technology | Insurance |
There are a few differences between a service agent and a bilingual customer service in terms of educational background:
| Service Agent | Bilingual Customer Service | |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service agents' and bilingual customer services' demographics:
| Service Agent | Bilingual Customer Service | |
| Average age | 40 | 40 |
| Gender ratio | Male, 61.5% Female, 38.5% | Male, 30.8% Female, 69.2% |
| Race ratio | Black or African American, 11.8% Unknown, 5.6% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.5% American Indian and Alaska Native, 0.8% | Black or African American, 12.2% Unknown, 4.9% Hispanic or Latino, 28.1% Asian, 4.6% White, 49.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 7% |