Service agent vs customer service advisor

Differences between service agent and customer service advisor duties and responsibilities

Service agent example responsibilities.

• Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
• Work with technical support or various production departments as needed to effectively troubleshoot, analyze and resolve software issues.
• Answer billing inquiries, collect payments, sell products and troubleshoot customer's cable, high speed internet and phone issues.
• Inspect passenger identification and travel documents and process passenger baggage while following FAA and SCA guidelines.
• Maintain highly sensitive patient records following HIPAA compliance; utilize appropriate medical terminology of the specific environment.
• Enforce safety/security measures to protect sensitive zones, ensure FAA, ADA company and airport regulations/policies/procedures are follow.
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Customer service advisor example responsibilities.

• Manage the largest client pool in all of Finland, and update the CRM accordingly.
• Manage bi-weekly payroll duties and employment documentation.
• Provide excellent customer service and maintain cleanliness of work area
• Used all CRM systems to provide exceptional service to customers for the entire order process cycle
• Process all pick tickets and assign carriers, handle all shipping issues and RA's support other CSR's when need.
• Maintain stores organization, appearance, and cleanliness through corporate guidelines for visual merchandising inventory updates and standards.
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