Service agent vs customer service executive

Differences between service agent and customer service executive duties and responsibilities

Service agent example responsibilities.

• Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
• Work with technical support or various production departments as needed to effectively troubleshoot, analyze and resolve software issues.
• Answer billing inquiries, collect payments, sell products and troubleshoot customer's cable, high speed internet and phone issues.
• Inspect passenger identification and travel documents and process passenger baggage while following FAA and SCA guidelines.
• Maintain highly sensitive patient records following HIPAA compliance; utilize appropriate medical terminology of the specific environment.
• Enforce safety/security measures to protect sensitive zones, ensure FAA, ADA company and airport regulations/policies/procedures are follow.
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Customer service executive example responsibilities.

• Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
• Help troubleshoot technical incidents including basic browser issues, Apps, subscription problems.
• Mentore new sales associates and present information and on the job training to new employees utilizing Microsoft PowerPoint.
• Develop excellent customer service by combining patience and determination to troubleshoot account issues.
• Provide above average service to customers by bagging groceries appropriately and assist with carryout and loading merchandise into customer's vehicle.
• Consult with customers to find best means to leverage telecom assets to reach their business objectives.
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