Service agent vs customer service liaison

The differences between service agents and customer service liaisons can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service agent and a customer service liaison. Additionally, a customer service liaison has an average salary of $36,143, which is higher than the $29,769 average annual salary of a service agent.

The top three skills for a service agent include regular maintenance, customer service and credit card. The most important skills for a customer service liaison are strong customer service, patients, and phone calls.

Service agent vs customer service liaison overview

	Service Agent	Customer Service Liaison
Yearly salary	$29,769	$36,143
Hourly rate	$14.31	$17.38
Growth rate	-4%	-4%
Number of jobs	218,795	206,705
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 54%
Average age	40	40
Years of experience	12	12

What does a service agent do?

A service agent is an individual whose primary function is to provide a friendly service to internal and external customers about the organization's products and services. An agent should be people-oriented, highly motivated with a positive and friendly attitude. Although an agent usually works in a call center, an agent can communicate in various ways, such as the telephone or often face to face. The minimum educational requirement of being a service agent is a high school diploma; however, the customer service experience is a plus.

What does a customer service liaison do?

Customer service liaisons are professionals who facilitate a working relationship between clients and an organization by providing excellent customer service. These liaisons must coordinate with the proper personnel to provide accurate answers for customers with concerns or questions. They must handle outgoing and incoming calls to provide positive client relations and ensure satisfaction. Customer service liaisons must also implement internal procedures and supervise technology updates to ensure all information records are organized for proper networking among employees and customers.

Service agent vs customer service liaison salary

Service agents and customer service liaisons have different pay scales, as shown below.

	Service Agent	Customer Service Liaison
Average salary	$29,769	$36,143
Salary range	Between $22,000 And $38,000	Between $27,000 And $47,000
Highest paying City	Boston, MA	Washington, DC
Highest paying state	Massachusetts	California
Best paying company	Vestas Blades America	Pwc
Best paying industry	Technology	Technology

Differences between service agent and customer service liaison education

There are a few differences between a service agent and a customer service liaison in terms of educational background:

	Service Agent	Customer Service Liaison
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 54%
Most common major	Business	Business
Most common college	-	-

Service agent vs customer service liaison demographics

Here are the differences between service agents' and customer service liaisons' demographics:

	Service Agent	Customer Service Liaison
Average age	40	40
Gender ratio	Male, 61.5% Female, 38.5%	Male, 35.5% Female, 64.5%
Race ratio	Black or African American, 11.8% Unknown, 5.6% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.5% American Indian and Alaska Native, 0.8%	Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between service agent and customer service liaison duties and responsibilities

Service agent example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Work with technical support or various production departments as needed to effectively troubleshoot, analyze and resolve software issues.
Answer billing inquiries, collect payments, sell products and troubleshoot customer's cable, high speed internet and phone issues.
Inspect passenger identification and travel documents and process passenger baggage while following FAA and SCA guidelines.
Maintain highly sensitive patient records following HIPAA compliance; utilize appropriate medical terminology of the specific environment.
Enforce safety/security measures to protect sensitive zones, ensure FAA, ADA company and airport regulations/policies/procedures are follow.

Customer service liaison example responsibilities.

Manage firm's business accounts, including billing, A/R, A/P, and tax issues
Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Develop policies and procedures to implement current HIPAA protocols to protect digital data.
Develop a list of private physicians, psychiatrists, and psychologists who accept Medicaid assistance.
Process and file proper Medicaid billing, adjustments, and claims for payment and primary collections.
Develop and continually update training curricula, including scripts and talking points, PowerPoint presentations, and handouts.

Service agent vs customer service liaison skills

Common service agent skills

Regular Maintenance, 23%
Customer Service, 16%
Credit Card, 8%
Quality Standards, 8%
PET, 6%
Car Washes, 4%

Common customer service liaison skills

Strong Customer Service, 61%
Patients, 16%
Phone Calls, 2%
Data Entry, 2%
Excellent Interpersonal, 2%
Outbound Calls, 1%

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Office and Administrative Industry
Service Agent
Service Agent vs Customer Service Liaison

Updated January 8, 2025

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