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The differences between service agents and passenger service agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a service agent has an average salary of $29,769, which is higher than the $29,675 average annual salary of a passenger service agent.
The top three skills for a service agent include regular maintenance, customer service and credit card. The most important skills for a passenger service agent are reservations, reservation system, and passenger service.
| Service Agent | Passenger Service Agent | |
| Yearly salary | $29,769 | $29,675 |
| Hourly rate | $14.31 | $14.27 |
| Growth rate | -4% | - |
| Number of jobs | 218,795 | 34,592 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 38% |
| Average age | 40 | 45 |
| Years of experience | 12 | - |
A service agent is an individual whose primary function is to provide a friendly service to internal and external customers about the organization's products and services. An agent should be people-oriented, highly motivated with a positive and friendly attitude. Although an agent usually works in a call center, an agent can communicate in various ways, such as the telephone or often face to face. The minimum educational requirement of being a service agent is a high school diploma; however, the customer service experience is a plus.
Passenger service agents are professionals who work inside airport terminals to provide assistance and related customer services to the airlines they serve. These agents are required to issue airline tickets for clients while checking if their requested dates of flights are available and then prepare their itineraries accordingly. They must assist passengers with airport check-ins and examine their ticket, passport, and other identifying documents. Passenger service agents must also answer inquiries from passengers as well as handle complaints.
Service agents and passenger service agents have different pay scales, as shown below.
| Service Agent | Passenger Service Agent | |
| Average salary | $29,769 | $29,675 |
| Salary range | Between $22,000 And $38,000 | Between $23,000 And $37,000 |
| Highest paying City | Boston, MA | San Francisco, CA |
| Highest paying state | Massachusetts | Minnesota |
| Best paying company | Vestas Blades America | dnata |
| Best paying industry | Technology | Transportation |
There are a few differences between a service agent and a passenger service agent in terms of educational background:
| Service Agent | Passenger Service Agent | |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 38% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service agents' and passenger service agents' demographics:
| Service Agent | Passenger Service Agent | |
| Average age | 40 | 45 |
| Gender ratio | Male, 61.5% Female, 38.5% | Male, 40.5% Female, 59.5% |
| Race ratio | Black or African American, 11.8% Unknown, 5.6% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.5% American Indian and Alaska Native, 0.8% | Black or African American, 10.7% Unknown, 6.3% Hispanic or Latino, 25.8% Asian, 9.1% White, 46.9% American Indian and Alaska Native, 1.2% |
| LGBT Percentage | 7% | 12% |