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The differences between service agents and service center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service agent and a service center representative. Additionally, a service center representative has an average salary of $33,420, which is higher than the $29,769 average annual salary of a service agent.
The top three skills for a service agent include regular maintenance, customer service and credit card. The most important skills for a service center representative are patients, HR, and customer calls.
| Service Agent | Service Center Representative | |
| Yearly salary | $29,769 | $33,420 |
| Hourly rate | $14.31 | $16.07 |
| Growth rate | -4% | -4% |
| Number of jobs | 218,795 | 196,101 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 56% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service agent is an individual whose primary function is to provide a friendly service to internal and external customers about the organization's products and services. An agent should be people-oriented, highly motivated with a positive and friendly attitude. Although an agent usually works in a call center, an agent can communicate in various ways, such as the telephone or often face to face. The minimum educational requirement of being a service agent is a high school diploma; however, the customer service experience is a plus.
A service center representative is responsible for providing the highest customer satisfaction by responding to the customers' inquiries and concerns and resolving complaints. Service center representatives may also sell products and services to the customers according to their needs and specifications. They also handle orders and payments, process replacements, and issue refunds as necessary. A service center representative must have excellent communication and organizational skills, especially in utilizing various computer applications to log customer information and create resolution reports for reference.
Service agents and service center representatives have different pay scales, as shown below.
| Service Agent | Service Center Representative | |
| Average salary | $29,769 | $33,420 |
| Salary range | Between $22,000 And $38,000 | Between $26,000 And $41,000 |
| Highest paying City | Boston, MA | Alameda, CA |
| Highest paying state | Massachusetts | California |
| Best paying company | Vestas Blades America | Cisco |
| Best paying industry | Technology | Insurance |
There are a few differences between a service agent and a service center representative in terms of educational background:
| Service Agent | Service Center Representative | |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service agents' and service center representatives' demographics:
| Service Agent | Service Center Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 61.5% Female, 38.5% | Male, 30.6% Female, 69.4% |
| Race ratio | Black or African American, 11.8% Unknown, 5.6% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.5% American Indian and Alaska Native, 0.8% | Black or African American, 10.8% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 6.5% White, 56.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |