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The differences between service center representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service center representative and a customer care representative. Additionally, a service center representative has an average salary of $33,420, which is higher than the $32,912 average annual salary of a customer care representative.
The top three skills for a service center representative include patients, HR and customer calls. The most important skills for a customer care representative are customer care, customer service, and work ethic.
| Service Center Representative | Customer Care Representative | |
| Yearly salary | $33,420 | $32,912 |
| Hourly rate | $16.07 | $15.82 |
| Growth rate | -4% | -4% |
| Number of jobs | 196,101 | 214,835 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service center representative is responsible for providing the highest customer satisfaction by responding to the customers' inquiries and concerns and resolving complaints. Service center representatives may also sell products and services to the customers according to their needs and specifications. They also handle orders and payments, process replacements, and issue refunds as necessary. A service center representative must have excellent communication and organizational skills, especially in utilizing various computer applications to log customer information and create resolution reports for reference.
A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.
Service center representatives and customer care representatives have different pay scales, as shown below.
| Service Center Representative | Customer Care Representative | |
| Average salary | $33,420 | $32,912 |
| Salary range | Between $26,000 And $41,000 | Between $26,000 And $40,000 |
| Highest paying City | Alameda, CA | Urban Honolulu, HI |
| Highest paying state | California | Hawaii |
| Best paying company | Cisco | Philadelphia Corporation for Aging |
| Best paying industry | Insurance | Automotive |
There are a few differences between a service center representative and a customer care representative in terms of educational background:
| Service Center Representative | Customer Care Representative | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service center representatives' and customer care representatives' demographics:
| Service Center Representative | Customer Care Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.6% Female, 69.4% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 10.8% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 6.5% White, 56.7% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |