Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between service center representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service center representative and a customer service representative. Additionally, a service center representative has an average salary of $33,420, which is higher than the $32,260 average annual salary of a customer service representative.
The top three skills for a service center representative include patients, HR and customer calls. The most important skills for a customer service representative are cleanliness, POS, and data entry.
| Service Center Representative | Customer Service Representative | |
| Yearly salary | $33,420 | $32,260 |
| Hourly rate | $16.07 | $15.51 |
| Growth rate | -4% | -4% |
| Number of jobs | 196,101 | 209,515 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 56% | High School Diploma, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service center representative is responsible for providing the highest customer satisfaction by responding to the customers' inquiries and concerns and resolving complaints. Service center representatives may also sell products and services to the customers according to their needs and specifications. They also handle orders and payments, process replacements, and issue refunds as necessary. A service center representative must have excellent communication and organizational skills, especially in utilizing various computer applications to log customer information and create resolution reports for reference.
Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
Service center representatives and customer service representatives have different pay scales, as shown below.
| Service Center Representative | Customer Service Representative | |
| Average salary | $33,420 | $32,260 |
| Salary range | Between $26,000 And $41,000 | Between $25,000 And $41,000 |
| Highest paying City | Alameda, CA | Des Moines, WA |
| Highest paying state | California | Washington |
| Best paying company | Cisco | Oracle |
| Best paying industry | Insurance | Insurance |
There are a few differences between a service center representative and a customer service representative in terms of educational background:
| Service Center Representative | Customer Service Representative | |
| Most common degree | Bachelor's Degree, 56% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service center representatives' and customer service representatives' demographics:
| Service Center Representative | Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.6% Female, 69.4% | Male, 30.5% Female, 69.5% |
| Race ratio | Black or African American, 10.8% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 6.5% White, 56.7% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |