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The differences between service center representatives and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service center representative and a customer service trainer. Additionally, a service center representative has an average salary of $33,420, which is higher than the $32,452 average annual salary of a customer service trainer.
The top three skills for a service center representative include patients, HR and customer calls. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Service Center Representative | Customer Service Trainer | |
| Yearly salary | $33,420 | $32,452 |
| Hourly rate | $16.07 | $15.60 |
| Growth rate | -4% | -4% |
| Number of jobs | 196,101 | 235,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service center representative is responsible for providing the highest customer satisfaction by responding to the customers' inquiries and concerns and resolving complaints. Service center representatives may also sell products and services to the customers according to their needs and specifications. They also handle orders and payments, process replacements, and issue refunds as necessary. A service center representative must have excellent communication and organizational skills, especially in utilizing various computer applications to log customer information and create resolution reports for reference.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Service center representatives and customer service trainers have different pay scales, as shown below.
| Service Center Representative | Customer Service Trainer | |
| Average salary | $33,420 | $32,452 |
| Salary range | Between $26,000 And $41,000 | Between $25,000 And $40,000 |
| Highest paying City | Alameda, CA | Tacoma, WA |
| Highest paying state | California | Alaska |
| Best paying company | Cisco | Salesforce |
| Best paying industry | Insurance | Telecommunication |
There are a few differences between a service center representative and a customer service trainer in terms of educational background:
| Service Center Representative | Customer Service Trainer | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service center representatives' and customer service trainers' demographics:
| Service Center Representative | Customer Service Trainer | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.6% Female, 69.4% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 10.8% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 6.5% White, 56.7% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |