Service center representative vs service provider

The differences between service center representatives and service providers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service center representative and a service provider. Additionally, a service provider has an average salary of $35,089, which is higher than the $33,420 average annual salary of a service center representative.

The top three skills for a service center representative include patients, HR and customer calls. The most important skills for a service provider are customer service, cleanliness, and social work.

Service center representative vs service provider overview

	Service Center Representative	Service Provider
Yearly salary	$33,420	$35,089
Hourly rate	$16.07	$16.87
Growth rate	-4%	12%
Number of jobs	196,101	25,552
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 53%
Average age	40	43
Years of experience	12	12

What does a service center representative do?

A service center representative is responsible for providing the highest customer satisfaction by responding to the customers' inquiries and concerns and resolving complaints. Service center representatives may also sell products and services to the customers according to their needs and specifications. They also handle orders and payments, process replacements, and issue refunds as necessary. A service center representative must have excellent communication and organizational skills, especially in utilizing various computer applications to log customer information and create resolution reports for reference.

What does a service provider do?

Service providers are individuals or entities offering services to an organization and other parties. They provide storage, processing, or network services. The providers offer organizations real estate, communications, education, legal, and consulting services. It is their job to complete the requested tasks of their clients, provide solutions to network problems, and recommend options based on the needs of their clients. They also suggest changes or opportunities necessary within the organization.

Service center representative vs service provider salary

Service center representatives and service providers have different pay scales, as shown below.

	Service Center Representative	Service Provider
Average salary	$33,420	$35,089
Salary range	Between $26,000 And $41,000	Between $23,000 And $51,000
Highest paying City	Alameda, CA	San Francisco, CA
Highest paying state	California	Hawaii
Best paying company	Cisco	Meta
Best paying industry	Insurance	Insurance

Differences between service center representative and service provider education

There are a few differences between a service center representative and a service provider in terms of educational background:

	Service Center Representative	Service Provider
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 53%
Most common major	Business	Psychology
Most common college	-	SUNY at Binghamton

Service center representative vs service provider demographics

Here are the differences between service center representatives' and service providers' demographics:

	Service Center Representative	Service Provider
Average age	40	43
Gender ratio	Male, 30.6% Female, 69.4%	Male, 39.3% Female, 60.7%
Race ratio	Black or African American, 10.8% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 6.5% White, 56.7% American Indian and Alaska Native, 0.7%	Black or African American, 11.9% Unknown, 4.8% Hispanic or Latino, 18.5% Asian, 7.1% White, 56.0% American Indian and Alaska Native, 1.7%
LGBT Percentage	7%	11%

Differences between service center representative and service provider duties and responsibilities

Service center representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Ensure that all telephone calls and pages are promptly handle in the best interest of Dartmouth-Hitchcock internal and external patients.
Maintain resident and guest confidentiality with strong understanding of HIPAA and privacy laws.
Assist participants with the benefit enrollment process by explaining types of insurance policies and IRS regulate spending accounts.
Instruct active and terminate participants with withdrawal options, process hardships and loans while also explaining IRS 1099R information.
Assist participants with inquiries relating to administration of healthcare reimbursement plans (FSA, HRA/HSA, and VEBA).

Service provider example responsibilities.

Develop contracting strategy to build capacity and achieve ongoing compliance with Medicare and Medicaid provider network adequacy requirements.
Certify to administer first aid, CPR; dispense medication.
Certify in first aid and CPR programs via company training.
Ensure contracts comply with HIPAA, fraud and abuse regulations and CMS guidelines.
Provide assistance to DHS provider staff in order for them to better navigate through the social service systems.
Exceed company standards for unit cleanliness and client/partner satisfaction.

Service center representative vs service provider skills

Common service center representative skills

Patients, 14%
HR, 6%
Customer Calls, 5%
Phone Calls, 4%
Data Entry, 4%
Multitasking, 4%

Common service provider skills

Customer Service, 31%
Cleanliness, 20%
Social Work, 7%
Mental Health, 5%
Patients, 4%
Community Resources, 2%

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Office and Administrative Industry
Service Center Representative
Service Center Representative vs Service Provider

Updated January 8, 2025

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