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The differences between service operations managers and assistant managers of operations can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service operations manager and an assistant manager of operations. Additionally, a service operations manager has an average salary of $82,811, which is higher than the $55,668 average annual salary of an assistant manager of operations.
The top three skills for a service operations manager include customer service, patients and customer satisfaction. The most important skills for an assistant manager of operations are sales floor, front end, and cash handling.
| Service Operations Manager | Assistant Manager Of Operations | |
| Yearly salary | $82,811 | $55,668 |
| Hourly rate | $39.81 | $26.76 |
| Growth rate | 6% | 6% |
| Number of jobs | 328,657 | 360,392 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 61% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
Service operations managers are responsible for overseeing all aspects of service-oriented businesses. Typical duties of a service operations manager include hiring, training, and managing employees, developing and approving organizational policies and budgets, and managing all aspects of marketing. Additional duties include ensuring the successful and effective management of productivity, labor and quality control, communicating job expectations, and planning and reviewing compensation actions. Service operations managers are also expected to analyze space and employee requirements and process workflow, and to ensure that a safe and healthy work environment is maintained.
An assistant operations manager is responsible for supervising staff performance and operation processes under the guidance of an operations manager. The assistant operations manager ensures the efficiency and accuracy of project management to boost client satisfaction, drive revenues, and achieve the company's objectives and profitability goals. They also help with developing strategic procedures to increase productivity and identify business opportunities to build a strong company reputation. An assistant operations manager must have excellent communication and leadership skills, especially when meeting with existing and potential clients, close partnerships, and lead teams towards project goals.
Service operations managers and assistant managers of operations have different pay scales, as shown below.
| Service Operations Manager | Assistant Manager Of Operations | |
| Average salary | $82,811 | $55,668 |
| Salary range | Between $47,000 And $143,000 | Between $38,000 And $79,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | Connecticut |
| Best paying company | VMware | Microsoft |
| Best paying industry | - | Finance |
There are a few differences between a service operations manager and an assistant manager of operations in terms of educational background:
| Service Operations Manager | Assistant Manager Of Operations | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between service operations managers' and assistant managers of operations' demographics:
| Service Operations Manager | Assistant Manager Of Operations | |
| Average age | 44 | 44 |
| Gender ratio | Male, 67.1% Female, 32.9% | Male, 60.9% Female, 39.1% |
| Race ratio | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |