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The differences between service operations managers and operations managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service operations manager and an operations manager. Additionally, a service operations manager has an average salary of $82,811, which is higher than the $76,894 average annual salary of an operations manager.
The top three skills for a service operations manager include customer service, patients and customer satisfaction. The most important skills for an operations manager are customer service, logistics, and continuous improvement.
| Service Operations Manager | Operations Manager | |
| Yearly salary | $82,811 | $76,894 |
| Hourly rate | $39.81 | $36.97 |
| Growth rate | 6% | 6% |
| Number of jobs | 328,657 | 343,868 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 62% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
Service operations managers are responsible for overseeing all aspects of service-oriented businesses. Typical duties of a service operations manager include hiring, training, and managing employees, developing and approving organizational policies and budgets, and managing all aspects of marketing. Additional duties include ensuring the successful and effective management of productivity, labor and quality control, communicating job expectations, and planning and reviewing compensation actions. Service operations managers are also expected to analyze space and employee requirements and process workflow, and to ensure that a safe and healthy work environment is maintained.
Operations managers are in charge of running the main business of the organization. They ensure that the business is running smoothly from an operations standpoint. They make sure that the processes in place produce the necessary output by implementing quality control measures. They also manage finances and ensure that there is enough budget to keep the operations of the business running. They also ensure that the production of goods or services is cost-efficient. Operations managers also handle people-related concerns. They are responsible for interviewing candidates, choosing the ones to hire, and ensuring that individuals assigned to operations are properly trained.
Service operations managers and operations managers have different pay scales, as shown below.
| Service Operations Manager | Operations Manager | |
| Average salary | $82,811 | $76,894 |
| Salary range | Between $47,000 And $143,000 | Between $47,000 And $123,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | Delaware |
| Best paying company | VMware | McKinsey & Company Inc |
| Best paying industry | - | Technology |
There are a few differences between a service operations manager and an operations manager in terms of educational background:
| Service Operations Manager | Operations Manager | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between service operations managers' and operations managers' demographics:
| Service Operations Manager | Operations Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 67.1% Female, 32.9% | Male, 69.4% Female, 30.6% |
| Race ratio | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |