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The differences between service operations managers and operations project managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service operations manager and an operations project manager. Additionally, an operations project manager has an average salary of $90,352, which is higher than the $82,811 average annual salary of a service operations manager.
The top three skills for a service operations manager include customer service, patients and customer satisfaction. The most important skills for an operations project manager are project management, business operations, and risk management.
| Service Operations Manager | Operations Project Manager | |
| Yearly salary | $82,811 | $90,352 |
| Hourly rate | $39.81 | $43.44 |
| Growth rate | 6% | 6% |
| Number of jobs | 328,657 | 210,582 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 68% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
Service operations managers are responsible for overseeing all aspects of service-oriented businesses. Typical duties of a service operations manager include hiring, training, and managing employees, developing and approving organizational policies and budgets, and managing all aspects of marketing. Additional duties include ensuring the successful and effective management of productivity, labor and quality control, communicating job expectations, and planning and reviewing compensation actions. Service operations managers are also expected to analyze space and employee requirements and process workflow, and to ensure that a safe and healthy work environment is maintained.
An operations project manager is responsible for monitoring the performance of the project team, ensuring that the operations meet the clients' standards and internal regulations with maximum productivity and efficiency. Operations project managers manage the department's budget and allocate materials and resources accurately, maintaining a record of expenses and costs forecasting. They coordinate with the clients, discussing project adjustments or additional tasks as needed, and lead project execution and deliverables by determining the team's needs and concerns, and enforcing strategic procedures.
Service operations managers and operations project managers have different pay scales, as shown below.
| Service Operations Manager | Operations Project Manager | |
| Average salary | $82,811 | $90,352 |
| Salary range | Between $47,000 And $143,000 | Between $66,000 And $122,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | Connecticut |
| Best paying company | VMware | Meta |
| Best paying industry | - | Finance |
There are a few differences between a service operations manager and an operations project manager in terms of educational background:
| Service Operations Manager | Operations Project Manager | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 68% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between service operations managers' and operations project managers' demographics:
| Service Operations Manager | Operations Project Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 67.1% Female, 32.9% | Male, 68.7% Female, 31.3% |
| Race ratio | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |