Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between service operations managers and operations support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service operations manager and an operations support manager. Additionally, a service operations manager has an average salary of $82,811, which is higher than the $79,730 average annual salary of an operations support manager.
The top three skills for a service operations manager include customer service, patients and customer satisfaction. The most important skills for an operations support manager are customer service, project management, and human resources.
| Service Operations Manager | Operations Support Manager | |
| Yearly salary | $82,811 | $79,730 |
| Hourly rate | $39.81 | $38.33 |
| Growth rate | 6% | 6% |
| Number of jobs | 328,657 | 376,894 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 65% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
Service operations managers are responsible for overseeing all aspects of service-oriented businesses. Typical duties of a service operations manager include hiring, training, and managing employees, developing and approving organizational policies and budgets, and managing all aspects of marketing. Additional duties include ensuring the successful and effective management of productivity, labor and quality control, communicating job expectations, and planning and reviewing compensation actions. Service operations managers are also expected to analyze space and employee requirements and process workflow, and to ensure that a safe and healthy work environment is maintained.
Operations Support Managers are employees who handle different support initiatives for the employees or operations-related departments. These support initiatives may come in people management and upskilling, IT infrastructure assistance, or process improvement, among others. Operations Support Managers must have a deep understanding of company operations and the employees' needs. They manage processes and standards to ensure that company operations are fully supported and will not be disrupted. They resolve concerns and anticipate problems that may come. They can plan and create safeguards to ensure that such problems will not arise in the future.
Service operations managers and operations support managers have different pay scales, as shown below.
| Service Operations Manager | Operations Support Manager | |
| Average salary | $82,811 | $79,730 |
| Salary range | Between $47,000 And $143,000 | Between $47,000 And $133,000 |
| Highest paying City | San Francisco, CA | San Bruno, CA |
| Highest paying state | California | California |
| Best paying company | VMware | Meta |
| Best paying industry | - | Technology |
There are a few differences between a service operations manager and an operations support manager in terms of educational background:
| Service Operations Manager | Operations Support Manager | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between service operations managers' and operations support managers' demographics:
| Service Operations Manager | Operations Support Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 67.1% Female, 32.9% | Male, 64.8% Female, 35.2% |
| Race ratio | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |