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The differences between service operations managers and service center managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service operations manager and a service center manager. Additionally, a service operations manager has an average salary of $82,811, which is higher than the $40,821 average annual salary of a service center manager.
The top three skills for a service operations manager include customer service, patients and customer satisfaction. The most important skills for a service center manager are OSHA, LTL, and payroll.
| Service Operations Manager | Service Center Manager | |
| Yearly salary | $82,811 | $40,821 |
| Hourly rate | $39.81 | $19.63 |
| Growth rate | 6% | 6% |
| Number of jobs | 328,657 | 319,460 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 61% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
Service operations managers are responsible for overseeing all aspects of service-oriented businesses. Typical duties of a service operations manager include hiring, training, and managing employees, developing and approving organizational policies and budgets, and managing all aspects of marketing. Additional duties include ensuring the successful and effective management of productivity, labor and quality control, communicating job expectations, and planning and reviewing compensation actions. Service operations managers are also expected to analyze space and employee requirements and process workflow, and to ensure that a safe and healthy work environment is maintained.
A service center manager is responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements. Service center managers strategize techniques to maximize operational productivity and identifying cost-reduction procedures with high-quality deliverables. They also negotiate contracts with suppliers, as well as meeting with potential clients to discuss business services, generating more revenue resources to maintain the company's financial stability and performance in the market.
Service operations managers and service center managers have different pay scales, as shown below.
| Service Operations Manager | Service Center Manager | |
| Average salary | $82,811 | $40,821 |
| Salary range | Between $47,000 And $143,000 | Between $30,000 And $54,000 |
| Highest paying City | San Francisco, CA | Syracuse, NY |
| Highest paying state | California | Rhode Island |
| Best paying company | VMware | Capgemini |
| Best paying industry | - | Energy |
There are a few differences between a service operations manager and a service center manager in terms of educational background:
| Service Operations Manager | Service Center Manager | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between service operations managers' and service center managers' demographics:
| Service Operations Manager | Service Center Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 67.1% Female, 32.9% | Male, 73.6% Female, 26.4% |
| Race ratio | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |