Service supervisor jobs in Lancaster, PA

Apply SATCS, Operations Supervisor (MSS-2, Level 5) Department of Transportation Federal Aviation Administration ATO, Eastern Service Area North, Terminal Operations, New York District, Reading ATCT, RDG Apply Print Share * * * * Save * This job is open to * Duties * Requirements * How you will be evaluated * Required documents * How to apply Summary Serves as an Air Traffic Control Specialist Operations Supervisor (OS) in a Level 5 terminal facility responsible for planning and directing operations within delegated areas of responsibility. Summary Serves as an Air Traffic Control Specialist Operations Supervisor (OS) in a Level 5 terminal facility responsible for planning and directing operations within delegated areas of responsibility. Overview Help Accepting applications Open & closing dates 12/05/2025 to 12/15/2025 Salary $98,181 to - $127,637 per year The salary range cited above includes a locality rate of 28.99% Pay scale & grade AT EJ Location Reading, PA Many vacancies Telework eligible No Travel Required Occasional travel - The job may require travel from time-to-time, but not on a regular basis. The travel may be for training or other work-related duties. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential NA Job family (Series) * 2152 Air Traffic Control Supervisory status Yes Security clearance Other Drug test Yes Announcement number AEA-ATO-26-SLF-96570 Control number 851611500 This job is open to Help Internal to an agency Current federal employees of the hiring agency that posted the job announcement. Clarification from the agency Open to current permanent FAA employees; FAA-Wide Duties Help Serves as an Operations Supervisor (OS) in a Level 5 terminal facility responsible for planning and directing operations within delegated areas of responsibility. Effects disciplinary actions. Provides first-line supervision to a team of Air Traffic Control Specialist (ATCS) personnel. Provides training, coaching and guidance to subordinates and facilitates team building throughout his/her area(s) of responsibility. Continuously reviews work processes to assure that results meet he agency's mission and the customer's needs, add value to facility services and are efficiently achieved. Serves as a member of the management team to improve organizational performance and to meet strategic goals. When assigned as Watch Supervisor, assumes overall management and supervision of the operation. Requirements Help Conditions of employment * US Citizenship is required. * Selective Service Registration is required for males born after 12/31/1959. * Must submit an SF50 (See Required Documents). * Designated or Random Drug Testing required. * Qualifications must be met by the closing date of this vacancy. * Applicants must apply online via AVIATOR * A one-year supervisory/managerial probationary period may be required. Qualifications Candidates must show specialized experience. Specialized experience is defined as: 1) Must have held an FAA 2152 FV-J/FG-14 or above regional or headquarters positions for at least 1 year (52 weeks); OR 2) Must have held a MSS position for at least 1 year (52 weeks) in an ATS facility. (Note: an employee who has been facility rated or area certified for at least 1 year (52 weeks) in an ATS facility that is upgraded is considered to meet the qualification requirements of the upgraded position, since he or she has been performing the higher-graded work; OR 3) Must have been facility rated or area certified for at least 1 year (52 weeks) in an ATS facility. NOTE: There are no restrictions on who can apply to MSS vacancies at those facilities with 3 or less MSS levels. In addition to the qualifications listed above for MSS positions, the chart on MSS positions will be used to determine which career level applicants are qualified to make application. Candidates will be evaluated on four "Managerial Selection Factors". Managerial Selection Factors: Candidates must provide separate narrative responses to address his/her experience in MWP Selection Factors 1 through 4. In the text box following each Leadership and Management Dimension, please provide a brief explanation of your possession of the applicable Leadership and Management Dimension. Include the name, title, organization name, and phone number of at least one reference that can be contacted for further verification of your level of capability. Applicants who fail to address the Leadership and Management Dimensions on-line will be disqualified. Preview job questionnaire Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire. Additional information We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required. The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. ************************************************************** This position is covered by the Department of Transportation's Drug and Alcohol Testing Program. Any applicant tentatively selected for this position will be subject to pre-employment or pre-appointment drug screening. Persons occupying a "testing designated position (TDP)" will be subject to random drug and/or alcohol testing. Receipt of Applications: Applications must be received by the closing date of this announcement. Interview Policy: Some, all or none may be interviewed. Position is covered under P.L. 92-297 for early retirement purposes. Requirements for Physical Certificate: The person selected for this position must maintain medical clearance. Requirement for Security Clearance: Selection and placement are contingent upon waiver or completion of satisfactory security requirement. Drug and Alcohol Testing Program: This position is covered by the Department of Transportation's Drug and Alcohol Testing Program. Any applicant tentatively selected for this position will be subject to preemployment or preappointment drug screening. Persons occupying a "testing designated position (TDP)" will be subject to random drug and/or alcohol testing. In accordance with HRPM EMP 1.29/1.29a, this position may be a Career Enhancement Program/Career Progression assignment. The selectee(s) may be eligible for pay retention. Career Diversity is not enhanced when an employee is assigned to a staff or supervisory position in which they previously held on a permanent basis. CEP/CP selectees will be required to certify eligibility. Submission of Managerial Selection Factor 5 is not required for the vacancy. This is not a bargaining unit position. Links to Important Information: Locality Pay, COLA Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help In addition to uploading a resume and all other required application forms, applicants must complete and submit the FIRST PAGE ONLY of FAA Form 3330-43, Rating of Air Traffic Experience with their application package. The form must include from and to dates of experience, position title, series and grade/level of all positions held. The form must be submitted either by uploading a copy as an attachment with the application package through USAJOBS or fax the form to *************, Attn: Shawn Farmer, by the closing date of this announcement. Applicants will be considered ineligible if the form is not received in HR by the closing date of this announcement. NOTE: Applicants are reminded that FAA Form 3330-43 is required and NOT FAA Form 3330-43-1. In addition to the on-line application, Managerial Selection Factor 5 must be submitted by the closing date of this vacancy announcement. This document must be uploaded with your application or forwarded via facsimile (FAX) to *************. Faxed, mailed or e-mailed applications cannot be accepted. If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy. If you are an FAA employee, you can access and print your SF-50 from the eOPF system ************************** Forms: * FAA-3330-43 : Rating of Air Traffic Experience If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply Help Applicants may be required to complete one or multiple assessments as part of the evaluation process. This assessment aims to evaluate the competencies and qualifications essential for the position. You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register. RESUMES ARE LIMITED TO TWO PAGES. IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC AND INCLUDE INFORMATION AS IT RELATES TO THE QUALIFICATIONS AND SPECIALIZED EXPERIENCE REQUIREMENTS OF THIS POSITION. We strongly encourage applicants to utilize the USAJOBS resume builder in the creation of resumes. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) * Relevant work experience: should align to the Job Announcement and address all required qualifications and include job title, employer name, start/end dates, number of hours worked per week. * Education, certification or licensure: If required, education should include school/institution name, completion date, degree type and GPA. Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible. You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies. Please see this guide, Document Upload Guide, for more information on uploading and re-using the documents in your applications. Agency contact information Shawn Farmer Phone **************** Fax **************** Email ******************** Address Federal Aviation Administration AEA Regional HR Services Branch 1 Aviation Plaza, Room 207 AHF-N610 Jamaica, NY 11434 US Next steps Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview. For instructions on how to check the status of your application, please go to: USAJOBS Help Guide. Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated. All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request Required Documents Help In addition to uploading a resume and all other required application forms, applicants must complete and submit the FIRST PAGE ONLY of FAA Form 3330-43, Rating of Air Traffic Experience with their application package. The form must include from and to dates of experience, position title, series and grade/level of all positions held. The form must be submitted either by uploading a copy as an attachment with the application package through USAJOBS or fax the form to *************, Attn: Shawn Farmer, by the closing date of this announcement. Applicants will be considered ineligible if the form is not received in HR by the closing date of this announcement. NOTE: Applicants are reminded that FAA Form 3330-43 is required and NOT FAA Form 3330-43-1. In addition to the on-line application, Managerial Selection Factor 5 must be submitted by the closing date of this vacancy announcement. This document must be uploaded with your application or forwarded via facsimile (FAX) to *************. Faxed, mailed or e-mailed applications cannot be accepted. If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy. If you are an FAA employee, you can access and print your SF-50 from the eOPF system ************************** Forms: * FAA-3330-43 : Rating of Air Traffic Experience If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.