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The differences between service support specialists and administrative technical supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service support specialist and an administrative technical support. Additionally, an administrative technical support has an average salary of $46,753, which is higher than the $43,538 average annual salary of a service support specialist.
The top three skills for a service support specialist include customer service, support services and social work. The most important skills for an administrative technical support are technical support, customer service, and troubleshoot.
| Service Support Specialist | Administrative Technical Support | |
| Yearly salary | $43,538 | $46,753 |
| Hourly rate | $20.93 | $22.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 125,209 | 186,858 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A service support specialist's role is to assist clients by addressing and resolving their inquiries, concerns, and complaints. Their responsibilities typically revolve around responding to calls and correspondence, troubleshooting, analyzing customer needs, identifying the root of issues, and providing the necessary corrective measures, all to ensure efficiency and client satisfaction. There are also instances when they must perform follow-up calls, offer products and services, process payments, and even manage accounts. Furthermore, as a service support analyst, it is essential to engage with clients in a friendly yet professional approach, in adherence to the company's policies and regulations.
Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately. Administrative technical support is typically on call at the start of the day and, when they are not responding to calls, they conduct regular check-ups on all company systems. They are also responsible for creating technical reports and offering recommendations for improvements.
Service support specialists and administrative technical supports have different pay scales, as shown below.
| Service Support Specialist | Administrative Technical Support | |
| Average salary | $43,538 | $46,753 |
| Salary range | Between $26,000 And $72,000 | Between $29,000 And $75,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | Connecticut | New Jersey |
| Best paying company | Cheniere Energy | AIG |
| Best paying industry | Technology | - |
There are a few differences between a service support specialist and an administrative technical support in terms of educational background:
| Service Support Specialist | Administrative Technical Support | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 52% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between service support specialists' and administrative technical supports' demographics:
| Service Support Specialist | Administrative Technical Support | |
| Average age | 42 | 42 |
| Gender ratio | Male, 39.2% Female, 60.8% | Male, 67.6% Female, 32.4% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.4% White, 54.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |