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The differences between service support specialists and client service specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a service support specialist, becoming a client service specialist takes usually requires 6-12 months. Additionally, a service support specialist has an average salary of $43,538, which is higher than the $40,043 average annual salary of a client service specialist.
The top three skills for a service support specialist include customer service, support services and social work. The most important skills for a client service specialist are client service, excellent interpersonal, and client facing.
| Service Support Specialist | Client Service Specialist | |
| Yearly salary | $43,538 | $40,043 |
| Hourly rate | $20.93 | $19.25 |
| Growth rate | 10% | -4% |
| Number of jobs | 125,209 | 225,591 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 61% |
| Average age | 42 | 40 |
| Years of experience | 2 | 12 |
A service support specialist's role is to assist clients by addressing and resolving their inquiries, concerns, and complaints. Their responsibilities typically revolve around responding to calls and correspondence, troubleshooting, analyzing customer needs, identifying the root of issues, and providing the necessary corrective measures, all to ensure efficiency and client satisfaction. There are also instances when they must perform follow-up calls, offer products and services, process payments, and even manage accounts. Furthermore, as a service support analyst, it is essential to engage with clients in a friendly yet professional approach, in adherence to the company's policies and regulations.
A client service specialist is an individual who fulfills tasks that are related to delivering a product or service to clients. Client service specialists are required to assist project managers in establishing parameters and requirements of a project or work with a particular client. They help in the development of training manuals and materials that are needed by the client to use the newly developed product. Client service specialists must also set up and create archives for client records.
Service support specialists and client service specialists have different pay scales, as shown below.
| Service Support Specialist | Client Service Specialist | |
| Average salary | $43,538 | $40,043 |
| Salary range | Between $26,000 And $72,000 | Between $26,000 And $61,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | Connecticut | New York |
| Best paying company | Cheniere Energy | Moody's |
| Best paying industry | Technology | Finance |
There are a few differences between a service support specialist and a client service specialist in terms of educational background:
| Service Support Specialist | Client Service Specialist | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | Stanford University | - |
Here are the differences between service support specialists' and client service specialists' demographics:
| Service Support Specialist | Client Service Specialist | |
| Average age | 42 | 40 |
| Gender ratio | Male, 39.2% Female, 60.8% | Male, 29.5% Female, 70.5% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.2% Unknown, 5.5% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 7% |