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The differences between service support specialists and client support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service support specialist and a client support specialist. Additionally, a service support specialist has an average salary of $43,538, which is higher than the $39,585 average annual salary of a client support specialist.
The top three skills for a service support specialist include customer service, support services and social work. The most important skills for a client support specialist are customer service, client support, and client service.
| Service Support Specialist | Client Support Specialist | |
| Yearly salary | $43,538 | $39,585 |
| Hourly rate | $20.93 | $19.03 |
| Growth rate | 10% | 10% |
| Number of jobs | 125,209 | 136,163 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A service support specialist's role is to assist clients by addressing and resolving their inquiries, concerns, and complaints. Their responsibilities typically revolve around responding to calls and correspondence, troubleshooting, analyzing customer needs, identifying the root of issues, and providing the necessary corrective measures, all to ensure efficiency and client satisfaction. There are also instances when they must perform follow-up calls, offer products and services, process payments, and even manage accounts. Furthermore, as a service support analyst, it is essential to engage with clients in a friendly yet professional approach, in adherence to the company's policies and regulations.
A client support specialist is responsible for assisting the clients' inquiries and concerns, resolving complaints, and processing requests regarding the goods and services offered by the company. Client support specialists manage the accuracy of client information on the database, maintaining client accounts, and ensuring the proper posting of payments. They also provide strategic techniques to sell products effectively by analyzing market trends and identify business opportunities that would generate more revenues and increase the company's profitability.
Service support specialists and client support specialists have different pay scales, as shown below.
| Service Support Specialist | Client Support Specialist | |
| Average salary | $43,538 | $39,585 |
| Salary range | Between $26,000 And $72,000 | Between $29,000 And $53,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | Connecticut | New York |
| Best paying company | Cheniere Energy | NTT Data International L.L.C. |
| Best paying industry | Technology | Manufacturing |
There are a few differences between a service support specialist and a client support specialist in terms of educational background:
| Service Support Specialist | Client Support Specialist | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between service support specialists' and client support specialists' demographics:
| Service Support Specialist | Client Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 39.2% Female, 60.8% | Male, 41.7% Female, 58.3% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |