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The differences between service support specialists and computer support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service support specialist and a computer support specialist. Additionally, a computer support specialist has an average salary of $63,926, which is higher than the $43,538 average annual salary of a service support specialist.
The top three skills for a service support specialist include customer service, support services and social work. The most important skills for a computer support specialist are computer support, troubleshoot, and technical support.
| Service Support Specialist | Computer Support Specialist | |
| Yearly salary | $43,538 | $63,926 |
| Hourly rate | $20.93 | $30.73 |
| Growth rate | 10% | 10% |
| Number of jobs | 125,209 | 114,029 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 51% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A service support specialist's role is to assist clients by addressing and resolving their inquiries, concerns, and complaints. Their responsibilities typically revolve around responding to calls and correspondence, troubleshooting, analyzing customer needs, identifying the root of issues, and providing the necessary corrective measures, all to ensure efficiency and client satisfaction. There are also instances when they must perform follow-up calls, offer products and services, process payments, and even manage accounts. Furthermore, as a service support analyst, it is essential to engage with clients in a friendly yet professional approach, in adherence to the company's policies and regulations.
A Computer Support Specialist is responsible for providing the highest customer service for clients with technical and system issues, resolving network failures, and creating support tickets for IT personnel. Computer Support Specialists utilize various system tools and applications to diagnose end-users network issues and conduct immediate troubleshooting. They also help the IT staff design and improve system features and infrastructures and create instructional manuals for deliverables. A Computer Support Specialist must have excellent technical and communication skills to document customers' requests and identify system solutions.
Service support specialists and computer support specialists have different pay scales, as shown below.
| Service Support Specialist | Computer Support Specialist | |
| Average salary | $43,538 | $63,926 |
| Salary range | Between $26,000 And $72,000 | Between $44,000 And $91,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | Connecticut | Washington |
| Best paying company | Cheniere Energy | |
| Best paying industry | Technology | Technology |
There are a few differences between a service support specialist and a computer support specialist in terms of educational background:
| Service Support Specialist | Computer Support Specialist | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 51% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between service support specialists' and computer support specialists' demographics:
| Service Support Specialist | Computer Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 39.2% Female, 60.8% | Male, 80.1% Female, 19.9% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 11.2% White, 55.2% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |