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The differences between service support specialists and operations support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service support specialist and an operations support specialist. Additionally, an operations support specialist has an average salary of $44,233, which is higher than the $43,538 average annual salary of a service support specialist.
The top three skills for a service support specialist include customer service, support services and social work. The most important skills for an operations support specialist are operations support, customer service, and data entry.
| Service Support Specialist | Operations Support Specialist | |
| Yearly salary | $43,538 | $44,233 |
| Hourly rate | $20.93 | $21.27 |
| Growth rate | 10% | 10% |
| Number of jobs | 125,209 | 176,034 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 57% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A service support specialist's role is to assist clients by addressing and resolving their inquiries, concerns, and complaints. Their responsibilities typically revolve around responding to calls and correspondence, troubleshooting, analyzing customer needs, identifying the root of issues, and providing the necessary corrective measures, all to ensure efficiency and client satisfaction. There are also instances when they must perform follow-up calls, offer products and services, process payments, and even manage accounts. Furthermore, as a service support analyst, it is essential to engage with clients in a friendly yet professional approach, in adherence to the company's policies and regulations.
The duties of an operations support specialist depend on one's line of work or industry of employment. Typically, their responsibilities revolve around addressing issues and concerns, troubleshooting, and conducting corrective measures, all while adhering to the company's policies and regulations. They may also evaluate the processes in a company, identifying vulnerabilities, and recommending improvements. Furthermore, an operations support specialist must also perform clerical tasks such as producing progress reports and presentations, arranging schedules, assessing workforce performance, and maintaining accurate records.
Service support specialists and operations support specialists have different pay scales, as shown below.
| Service Support Specialist | Operations Support Specialist | |
| Average salary | $43,538 | $44,233 |
| Salary range | Between $26,000 And $72,000 | Between $27,000 And $71,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | Connecticut | New Jersey |
| Best paying company | Cheniere Energy | KLA |
| Best paying industry | Technology | Automotive |
There are a few differences between a service support specialist and an operations support specialist in terms of educational background:
| Service Support Specialist | Operations Support Specialist | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 57% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between service support specialists' and operations support specialists' demographics:
| Service Support Specialist | Operations Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 39.2% Female, 60.8% | Male, 44.0% Female, 56.0% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% | Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |