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Shift coordinator vs shift leader

The differences between shift coordinators and shift leaders can be seen in a few details. Each job has different responsibilities and duties. Additionally, a shift coordinator has an average salary of $37,979, which is higher than the $33,841 average annual salary of a shift leader.

The top three skills for a shift coordinator include customer service, patients and safety procedures. The most important skills for a shift leader are patients, customer complaints, and customer service.

Shift coordinator vs shift leader overview

Shift CoordinatorShift Leader
Yearly salary$37,979$33,841
Hourly rate$18.26$16.27
Growth rate12%10%
Number of jobs55,852229,485
Job satisfaction--
Most common degreeBachelor's Degree, 42%High School Diploma, 36%
Average age4637
Years of experience2-

What does a shift coordinator do?

A shift coordinator is typically in charge of identifying an office or establishments' staffing needs, meeting them by developing an organized employee schedule. They may resolve staffing concerns and requests, coordinate with the human resources department, establish and enforce guidelines, and oversee the performance of staff during their shift, ensuring efficiency and smooth workflow. Above all, a shift coordinator must maintain an active communication line with the team, all while implementing the company's policies and regulations.

What does a shift leader do?

Shift leaders are tenured or experienced employees who are assigned to oversee employees in specific work shifts. They manage team members who are assigned in their shift. They also ensure that business goals are met. Shift leaders check whether team members are working, and they ensure that they always comply with company policies and guidelines. They also monitor the performance of their employees and coach them should the employees need help in any area of their work. Shift leaders should have good communication skills, decision-making skills, and interpersonal skills.

Shift coordinator vs shift leader salary

Shift coordinators and shift leaders have different pay scales, as shown below.

Shift CoordinatorShift Leader
Average salary$37,979$33,841
Salary rangeBetween $29,000 And $48,000Between $26,000 And $43,000
Highest paying CityPlainfield, INBoston, MA
Highest paying stateWyomingMassachusetts
Best paying companyBDIBM
Best paying industryProfessionalManufacturing

Differences between shift coordinator and shift leader education

There are a few differences between a shift coordinator and a shift leader in terms of educational background:

Shift CoordinatorShift Leader
Most common degreeBachelor's Degree, 42%High School Diploma, 36%
Most common majorBusinessBusiness
Most common collegeUniversity of Pennsylvania-

Shift coordinator vs shift leader demographics

Here are the differences between shift coordinators' and shift leaders' demographics:

Shift CoordinatorShift Leader
Average age4637
Gender ratioMale, 49.4% Female, 50.6%Male, 44.2% Female, 55.8%
Race ratioBlack or African American, 12.4% Unknown, 4.1% Hispanic or Latino, 17.7% Asian, 4.6% White, 60.5% American Indian and Alaska Native, 0.7%Black or African American, 10.4% Unknown, 5.3% Hispanic or Latino, 18.1% Asian, 6.5% White, 58.8% American Indian and Alaska Native, 0.9%
LGBT Percentage6%10%

Differences between shift coordinator and shift leader duties and responsibilities

Shift coordinator example responsibilities.

  • Write work and inspection instructions to comply with ISO / QS9000 specifications.
  • Oversee cashier team in daily tasks including money handling, and CPR skill maintaining.
  • Select HVAC equipment; load and unload trucks, general warehouse duties as needed.
  • Hand out employee's PPE and job descriptions, help trained and cross-train employee's on different jobs.
  • Hold monthly safety meetings ensuring safety is a number one priority and emphasizing that everyone wears proper PPE.
  • Facilitate the orderly admission of patients into the psychiatric hospitals.
  • Show more

Shift leader example responsibilities.

  • Prepare overall security plans and manage security operations of organization, including assignments, staffing and payroll.
  • Maintain maintenance and cleanliness of the facility which exceeds customer satisfaction and quality standards.
  • Team leadership for excellent customer service delivery during schedule shift including supervision of service associates and pharmacy technicians.
  • Answer all incoming calls a long with booking appointments.
  • Develop strategies to meet and exceed booking and sales goals.
  • Review daily arrivals to ensure proper handling of VIP's, return guests, groups, etc.
  • Show more

Shift coordinator vs shift leader skills

Common shift coordinator skills
  • Customer Service, 19%
  • Patients, 10%
  • Safety Procedures, 8%
  • Restaurant Operations, 6%
  • Patient Care, 6%
  • CPR, 5%
Common shift leader skills
  • Patients, 9%
  • Customer Complaints, 9%
  • Customer Service, 7%
  • Math, 7%
  • Safety Standards, 6%
  • Cash Handling, 5%

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