Software support representative vs representative

Differences between software support representative and representative duties and responsibilities

Software support representative example responsibilities.

• Install and configure multiple UNIX servers and databases using native utilities; configure internal network, configure and manage SSL certificates.
• Operate collaboration, CRM, and forecasting software.
• Experience utilizing customer ticketing system (Salesforce).
• Utilize multiple hardware and software tools to troubleshoot software, printing, accounting and database issues.
• Create PowerPoint presentations for training purposes.
• Collaborate with LAN technicians/network administrators to ensure efficient operation of company's desktop software/network environment.
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Representative example responsibilities.

• Manage fitting rooms and recover the department, while providing exceptional customer service and offering rewards and POS options.
• Manage physical portfolio with necessary derivatives to mitigate risk within company guidelines.
• Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
• Review EOB denials, appeals and/or rebilling as appropriate.
• Certify of all requirements, policies, and procedures, including MSB.
• Take inbound phone calls from member and providers explaining the EOB denial and payments
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